Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
60 Afni Customer Service Associate Jobs Hiring Near You
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Representative
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Afni Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?
To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.
What are some common challenges Customer Service Associates face and how can they effectively handle them?
Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.
What are Customer Service Associates?
Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.
What is the difference between Customer Service Associate vs Customer Support Specialist?
| Aspect | Customer Service Associate | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer post-secondary education | Similar; often requires technical knowledge or certifications depending on industry |
| Work Environment | Retail stores, call centers, service desks | Call centers, technical support centers, online chat platforms |
| Employer & Industry Usage | Retail, hospitality, telecommunications | Technology, software, electronics |
| Common Search & Comparison Intent | Customer Service Associate vs Customer Support Specialist |
The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.
Do workers at Afni get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
83% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
Does Afni pay people when they’re sick?
Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and March 2026.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and March 2026.
At Afni, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and March 2026.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and March 2026.
Is the health insurance from Afni affordable enough for their workers?
Most people say the health insurance costs are okay.
68% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.
68% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.
Do people get paid time off at Afni?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.
- 17% of people with changing schedules find out their shifts one week or less ahead of time.
- 67% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 8% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.
Do workers at Afni worry about hours?
Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
96% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Afni workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it for Afni workers to change shifts?
Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to get time off at Afni?
Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
39% of people report it’s hard to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Afni managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
Do workers at Afni do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
82% of people report that they don’t do extra unpaid work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to take sick days at Afni?
Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni feel treated with respect by their managers?
Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
81% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni get to take their breaks without interruption?
Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
94% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
Is it stressful to work at Afni?
Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and March 2026.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni enjoy their jobs?
Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and March 2026.
48% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get enough training when they start at Afni?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get support to advance at Afni?
Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people think Afni’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and March 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and March 2026.
Do workers feel well informed about how Afni is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Afni?
What are the most popular categories at Afni?
$17/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
Afni rating
6.8
Based on 36 frontline employees who took The Breakroom Quiz
20th of 71 rated call and contact centers
Job description
Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and an on-site differential of .50 an hour).
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting, and making account changes; this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
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What are the qualifications to be a Customer Service Representative at Afni?
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
About Afni
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
5,001 - 10,000 Employees
Headquarters location
Bloomington, IL, US
Year founded
1936