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60 Afni Customer Service Associate Jobs Hiring Near You

Afni

Customer Service Representative

Tucson, AZ · On-site

$10/hr

Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson ...

Afni

Customer Service Representative

Tucson, AZ · On-site

$10/hr

Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson ...

Afni

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will be part of the Afni inbound call center team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on ...

Afni

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

As a Customer Service Representative, you will be part of the Afni inbound call center team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on ...

Afni

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

Who is Afni? We are an inbound customer service contact center. As an employee of Afni you will Work with customers over the phone, listen and recommend the right offers, explain the value that ...

Afni

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

Who is Afni? We are an inbound customer service contact center. As an employee of Afni you will Work with customers over the phone, listen and recommend the right offers, explain the value that ...

Afni

Afni Open House

Tucson, AZ · On-site

... thinkers and customer-focused teams. We embrace a total-service culture that is efficient ... Afni Hiring Event Tuesday, September 13, 2016 8 a.m. to 7 p.m. About Afni We're a contact center ...

Afni

Entry Level Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

Our clients rely on Afni to engage with customers over the phone and through web chat. When ... We are hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in ...

Afni

Customer Service Agent

Marana, AZ · On-site

$17/hr

Why start building your career at Afni? We believe in you and invest in your success! From the very ... You will deliver world-class customer service to inbound callers as well as utilize product ...

Afni

Afni Open House

Tucson, AZ · On-site

... thinkers and customer-focused teams. We embrace a total-service culture that is efficient ... Afni Hiring Event Tuesday, September 13, 2016 8 a.m. to 7 p.m. About Afni We're a contact center ...

Afni

Entry Level Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

Our clients rely on Afni to engage with customers over the phone and through web chat. When ... We are hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in ...

Afni

$11.25/hour Customer Service Rep

Tucson, AZ · On-site

$11.25/hr

Company Description Afni is a U.S.-based global contact center company and our clients are among ... We're hiring Entry-level Customer Service Representatives (CSRs) for our call center operations in ...

Afni

Customer Service Agent

Tucson, AZ

$17/hr

Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...

Afni

Customer Service Representative

Green Valley, AZ

$17/hr

Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...

Afni

Customer Service Agent

Tucson, AZ

$17/hr

Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...

Afni

Customer Service Representative

Tucson, AZ

$17/hr

Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...

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Afni Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Do workers at Afni get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Afni pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and March 2026.

At Afni, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Afni affordable enough for their workers?

Most people say the health insurance costs are okay.
68% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Afni?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 67% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

Do workers at Afni worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Afni workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Afni workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Afni?

Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Afni managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Afni do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Afni?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni get to take their breaks without interruption?

Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Afni?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni enjoy their jobs?

Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Afni?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Afni?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Afni’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Afni is doing?

Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Afni?
What are the most popular categories at Afni?
Infographic showing various Customer Service Associate job openings at Afni in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.
Customer Service Representative

Customer Service Representative

Afni

Tucson, AZ • On-site

$10/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Afni rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Company Description

We are a contact center company made of innovative thinkers and customer-focused teams.

We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations.

Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one contact at a time. It's not just what we do; it's who we are.

Job Description

Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson team.
Our client's customers contact us over the phone. Afni Customer Service Representatives help customers with general customer service care like updating their account, answering questions, and helping them find the products and services that best fit their needs. Ready to get off your feet and join a team focused on developing their skills and talents? Then I encourage you to apply to be an Afni Customer Service Representative.
Starting pay is $10 per hour with opportunities to earn more with bonuses, employee referrals, and four merit reviews the first two years!
Afni team members also enjoy:
Award-winning training (We're ranked 36 on Training Magazine's Top 125)
Benefits like medical, dental, and vision
Tuition reimbursement with up to $3,000 for college expenses
401(k) retirement savings plan with company match program
Learn more and apply online at: AfniCareers.com/Tucson or stop by our center Monday-Friday, between 9am and 4pm, to meet with a member of our hiring team and start the process!
We're located at
5320 N. La Cholla Blvd, Tucson, AZ 85741 (River Rd & La Cholla)
Customer Service Representative
5451 East Williams Blvd. (South of Broadway, between Craycroft and Rosemont, behind the Comfort Inn and Suites)
Customer Service Representative
7810 East Escalante Rd. (Golf Links & Pantano)
Customer Sales Representative

Qualifications

High School Diploma or GED and 18 years old

What Afni employees say

Pay

Benefits

Hours and flexibility

Workplace

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