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60 Ameriprise Customer Service Associate Jobs Hiring Near You

Ameriprise Financial

Client Service Associate

Atlanta, GA · On-site

$14 - $19.25/hr

At Ameriprise Financial, we're not just in the business of helping clients with their financial ... Extensive experience in Excel and CRM software (e.g. Salesforce) * An effective communicator who ...

Ameriprise Financial

Client Service Associate

Atlanta, GA · On-site

$14 - $19.25/hr

At Ameriprise Financial, we're not just in the business of helping clients with their financial ... Extensive experience in Excel and CRM software (e.g. Salesforce) * An effective communicator who ...

Ameriprise

Administrative Assistant

Lindenhurst, NY · On-site

$18.50 - $25/hr

... using Ameriprise's CRM and other internal systems. * Process client transactions and service ... High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous ...

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Ameriprise Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

What is it like to work at Ameriprise?

Ameriprise Financial is a company that values a culture of collaboration, innovation, and client-centricity, prioritizing the well-being and growth of its employees and clients alike. The company's team structure is designed to foster a supportive and inclusive work environment, with various roles and departments working together to achieve its mission of helping people and families achieve their financial goals. Working at Ameriprise may appeal to individuals who are passionate about financial services, enjoy a dynamic and fast-paced work environment, and are motivated by the opportunity to make a positive impact on people's lives.

Do workers at Ameriprise get paid breaks?

Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Ameriprise pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.

At Ameriprise, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Ameriprise affordable enough for their workers?

Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 47 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Ameriprise?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between December 2024 and August 2025.

Do workers at Ameriprise worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Ameriprise workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
51% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Ameriprise workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at Ameriprise?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Ameriprise managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between February 2025 and February 2026.

Do workers at Ameriprise do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
38% of people report that they do extra work that they don’t get paid for.
Based on data from 34 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to take sick days at Ameriprise?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Ameriprise good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Ameriprise feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Ameriprise get to take their breaks without interruption?

Only some people get breaks without interruption.
39% of people report that their breaks get interrupted.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Ameriprise?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Ameriprise enjoy their jobs?

Most people enjoy their job.
91% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Ameriprise recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Ameriprise?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Ameriprise?

Most people are given support to advance their career here.
In the last year, 76% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Ameriprise’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Ameriprise is doing?

Most people feel well informed about how the company is doing.
89% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Ameriprise?
What are the most popular categories at Ameriprise?
Infographic showing various Customer Service Associate job openings at Ameriprise in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.
Customer Service Team Lead

Customer Service Team Lead

Ameriprise Financial

Charlotte, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Ameriprise rating

8.3

Company rating: 8.3 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

37th of 138 rated financial services

Job description

About Our Company


We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Lead day to day operations for a customer service team, driving customer centric, best-in-class service for advisors, clients, and business partners. Empower and develop employees, implement process improvements, and drive high service standards. Provide timely coaching and feedback using a behavioral based coaching program. Support escalated issues and contribute to key customer service initiatives and business projects. Maintain policies and procedures that ensure exceptional service delivery, support staffing planning, and ensure team development and mentoring. Own results tied to service accuracy, quality, and performance metrics.

Key Responsibilities

  • Lead, mentor, and develop direct reports; provide clear vision, operational direction, and support on customer service processes and transactionprocessing standards.

  • Guide team members in resolving complex or highpriority service situations; assisting in escalated issues.

  • Manage team workload, set priorities, and ensure all efficiency, accuracy, processing, and callquality metrics are consistently met or exceeded.

  • Serve as a subject matter expert on crossfunctional initiatives, projects, and process improvement efforts impacting customer service.

  • Deliver meaningful performance feedback and coaching through behavioral based coaching; support continuous skill development, conduct regular oneonones, and foster both individual and team success.


Required Qualifications

  • High school diploma or GED

  • 3-5 years relevant experience

  • Solid understanding of customer service operations, processes, policies, and industry regulations

  • Experience with coaching or providing leadership to others

  • Strong organizational and communication skills with the ability to understand, simplify, and resolve complex issues

  • Proven ability to collaborate effectively across all levels

  • Active Series 7

  • Active Series 63


Preferred Qualifications

  • Financial services industry experience

  • Familiarity with Ameriprise customer policies and procedures

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Client Service

Line of Business

SERVD Service Delivery

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

What Ameriprise employees say

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Benefits

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About Ameriprise

Sourced by ZipRecruiter

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Industry

Funds, trusts and financial programs

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

Year founded

1894

Social media

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