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Ameriprise

61 Ameriprise Customer Service Associate Jobs Hiring Near You

Ameriprise Financial

Customer Coach-U

Minneapolis, MN · On-site

$50K - $76K/yr

Product-specific or financial services industry experience. * Experience with Ameriprise customer policies and procedures. Visa Sponsorship Applicants must have a valid work authorization that does ...

Ameriprise Financial

Reg Client Service Assoc

Houston, TX · On-site

$13.75 - $19/hr

Ameriprise Financial is America's leader in financial planning and ranked #1 in customer loyalty. As a Registered Client Service Associate, you will provide dedicated support to a high producing ...

Ameriprise Financial

Client Service Associate

Houston, TX

$13.75 - $19/hr

The Client Service Associate (CSA) is an integral part of advisor and branch support; responsible ... At Ameriprise Financial, we take pride in providing our clients with a personalized experience ...

New

Ameriprise Financial

Client Service Associate

San Jose, CA · On-site

$17 - $23.50/hr

The Client Service Associate (CSA) is an integral part of advisor and branch support; responsible ... At Ameriprise Financial, we take pride in providing our clients with a personalized experience ...

Ameriprise Financial

Be Seen First

Wealth Management Client Service Associate

Dublin, OH · On-site

$40K - $60K/yr

Client Service Manager/Administrative Assistant *Candidates without prior financial services or ... Dublin, OH | Full-Time (In-Office) About Us At Ameriprise Financial, we're passionate about helping ...

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Ameriprise Jobs Information

What is it like to work at Ameriprise?

Ameriprise Financial is a company that values a culture of collaboration, innovation, and client-centricity, prioritizing the well-being and growth of its employees and clients alike. The company's team structure is designed to foster a supportive and inclusive work environment, with various roles and departments working together to achieve its mission of helping people and families achieve their financial goals. Working at Ameriprise may appeal to individuals who are passionate about financial services, enjoy a dynamic and fast-paced work environment, and are motivated by the opportunity to make a positive impact on people's lives.

What makes Ameriprise an attractive place to work?

Ameriprise Financial is a leading financial services company that offers a wide range of financial solutions to individuals, families, and institutions. The company is known for its collaborative and innovative work environment, which fosters a culture of teamwork, creativity, and continuous learning, with opportunities for professional growth and development through training programs and mentorship. By joining Ameriprise, individuals can contribute to the company's mission of helping clients achieve their financial goals and aspirations, while also advancing their own careers and personal growth.

Do workers at Ameriprise get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Ameriprise pay people when they’re sick?

Yes. Most people get paid when they’re sick.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

At Ameriprise, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Ameriprise affordable enough for their workers?

Only some people say the health insurance costs are okay.
65% of people say the health insurance costs are okay
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Ameriprise?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 42% of people with changing schedules find out their shifts one week or less ahead of time.
  • 42% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 17% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Ameriprise worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Ameriprise workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
51% report that they don’t have enough control over which shifts they work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for Ameriprise workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at Ameriprise?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Ameriprise managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and July 2026.

Do jobs at Ameriprise spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
37% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Ameriprise?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Ameriprise job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Ameriprise good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Ameriprise feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Ameriprise get to take their breaks without interruption?

Only some people get breaks without interruption.
41% of people report that their breaks get interrupted.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Ameriprise?

Most people feel stressed out here.
76% of people say they often feel stressed out at work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Ameriprise enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Ameriprise recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Ameriprise?

Some people didn’t get enough training when they started.
49% of people report they didn’t get enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Ameriprise?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Ameriprise’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Ameriprise is doing?

Most people feel well informed about how the company is doing.
86% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Associate jobs?

What are the most popular jobs at Ameriprise?

What are the most popular categories at Ameriprise?

Infographic showing various Customer Service Associate job openings at Ameriprise in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.

Customer Coach-U

Ameriprise Financial

Minneapolis, MN • On-site

$50K - $76K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Ameriprise rating

7.7

Company rating: 7.7 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

106th of 150 rated financial services

Job description

About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. Perform quality review functions for the team and serve as the primary communications leader. Work with internal business partners to support training functions and be responsible for continuous process improvement, subject matter expertise, managing escalations, and miscellaneous support, as directed by the team leader.
*May require working occasional evenings and weekends.
Key Responsibilities
  • Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, systems knowledge, and customer service skills. Serve as a mentor to provide agents with feedback to improve their overall performance. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed.
  • Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels. Share quality results with phone agents and leader. Spend time walking the floor assisting customer professionals.
  • Partner with training to develop and publish to new employees information regarding training functions, including new hire onboarding, training design and delivery, competency assurance, and ongoing mentor.
  • Participate in business-driven projects and initiatives.
  • Take a lead role in proactively reaching out to employees or relationship partners to educate them on systems and other processes. Serve as back-up resource to other customer service teams or team leader, as needed.

Required Qualifications
  • Education: High school or GED.
  • Experience: 3-5 years of relevant experience.
  • Experience in a service call center or transaction processing.
  • Strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
  • Strong written and spoken communication skills.
  • Proven ability to research and resolve complex, high-priority service issues in a timely manner.
  • Ability to influence behavior and performance of others without having direct leadership accountability.

Preferred Qualifications
  • Product-specific or financial services industry experience.
  • Experience with Ameriprise customer policies and procedures.

Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $50,800.00 - 76,300.00/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Client Service
Line of Business
SERVD Service Delivery
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

What Ameriprise employees say

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About Ameriprise

Sourced by ZipRecruiter

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Industry

Funds, trusts and financial programs

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

Year founded

1894

Social media

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