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79 Potbelly Customer Service Associate Jobs Hiring Near You

Potbelly

Shift Leader

Marysville, OH · On-site

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly

Shift Leader

Columbus, OH · On-site

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly

Team Member

Dublin, OH · On-site

$13.75 - $14.25/hr

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary ... You are friendly and customer service oriented * You have strong written and verbal communication ...

Potbelly

Shift Leader

Dublin, OH · On-site

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly

Shift Leader

Columbus, OH · On-site

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly Corporate

Shift Leader

Columbus, OH

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly Corporate

Team Member

Columbus, OH · On-site

$13.75 - $14.25/hr

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary ... You are friendly and customer service oriented * You have strong written and verbal communication ...

Potbelly Corporate

Shift Leader

Columbus, OH

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly

Assistant Manager

Marysville, OH · On-site

$50K - $55K/yr

You are friendly and customer service oriented * You have strong written and verbal communication ... Train, coach and develop Potbelly Associates and Shift Leaders * Effectively interview and ...

Potbelly Corporate

Team Member

Dublin, OH

$13.75 - $14.25/hr

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary ... You are friendly and customer service oriented * You have strong written and verbal communication ...

Potbelly Corporate

Team Member

Dublin, OH · On-site

$13.75 - $14.25/hr

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary ... You are friendly and customer service oriented * You have strong written and verbal communication ...

Potbelly

Assistant Manager

Columbus, OH · On-site

$50K - $55K/yr

You are friendly and customer service oriented * You have strong written and verbal communication ... Train, coach and develop Potbelly Associates and Shift Leaders * Effectively interview and ...

Potbelly Corporate

Shift Leader

Marysville, OH

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly Corporate

Shift Leader

Dublin, OH

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly Corporate

Shift Leader

Westerville, OH · On-site

$15.75 - $16.25/hr

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales ...

Potbelly Corporate

Assistant Manager

Marysville, OH

$50K - $55K/yr

You are friendly and customer service oriented * You have strong written and verbal communication ... Train, coach and develop Potbelly Associates and Shift Leaders * Effectively interview and ...

Potbelly Corporate

Assistant Manager

Columbus, OH

$50K - $55K/yr

You are friendly and customer service oriented * You have strong written and verbal communication ... Train, coach and develop Potbelly Associates and Shift Leaders * Effectively interview and ...

Potbelly

General Manager

Columbus, OH · On-site

$60K - $65K/yr

You are friendly and customer service oriented * You have strong written and verbal communication ... Effectively schedule Associates, Certified Trainers and Shift Leaders * Update communication board ...

Potbelly Corporate

General Manager

Columbus, OH

$60K - $65K/yr

You are friendly and customer service oriented * You have strong written and verbal communication ... Effectively schedule Associates, Certified Trainers and Shift Leaders * Update communication board ...

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Potbelly Jobs Information

Do workers at Potbelly Sandwich Shop get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Potbelly Sandwich Shop pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
81% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

At Potbelly Sandwich Shop, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
71% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and May 2026.

Do part-time workers get paid time off at Potbelly Sandwich Shop?

Most people who work part-time don’t get paid time off.
76% of people who work part-time say they don’t get paid time off
Based on data from 17 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Potbelly Sandwich Shop affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Potbelly Sandwich Shop?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 84% of people with changing schedules find out their shifts one week or less ahead of time.
  • 9% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Potbelly Sandwich Shop worry about hours?

Some people worry about getting enough hours.
62% of people report they worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Potbelly Sandwich Shop workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Potbelly Sandwich Shop workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Potbelly Sandwich Shop?

Some people find it hard to get time off.
36% of people report it’s hard to get time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Potbelly Sandwich Shop managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and May 2026.

Do jobs at Potbelly Sandwich Shop spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Potbelly Sandwich Shop?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a Potbelly Sandwich Shop job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Potbelly Sandwich Shop good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Potbelly Sandwich Shop feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Potbelly Sandwich Shop get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Potbelly Sandwich Shop?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Potbelly Sandwich Shop enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Potbelly Sandwich Shop recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Potbelly Sandwich Shop?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Potbelly Sandwich Shop?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Potbelly Sandwich Shop’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Potbelly Sandwich Shop is doing?

Most people feel well informed about how the company is doing.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Potbelly?
Infographic showing various Customer Service Associate job openings at Potbelly in the United States as of June 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.
Shift Leader

Shift Leader

Potbelly

Marysville, OH • On-site

$15.75 - $16.25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Potbelly Sandwich Shop rating

5.9

Company rating: 5.9 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

22nd of 103 rated fast food restaurants

Job description

PAY TRANSPARENCY: earn between $15.75 and $16.25 plus digital tips!*
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.
What's In It For You**:
  • Competitive pay!
  • Medical, Dental & Vision Insurance
  • Domestic Partnership Benefits
  • Paid Parental Leave
  • FSA and HSA with Employer Contribution
  • Commuter Benefit Program
  • Retirement Savings 401(k) with company match
  • Employee Assistance Program
  • Paid Time Off
  • Discount Program
  • Flexible Work Schedule
  • Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**
What you bring to the table...
  • You want to delight customers with great food and good vibes
  • You are friendly and customer service oriented
  • You have strong written and verbal communication skills
  • You enjoy problem-solving
  • You enjoy higher levels of noise from music, customer and employee traffic
  • You love working in a fast-paced environment
  • You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
  • You can handle the heat of the kitchen - knife skills are a plus!
  • You're at least 18 years old
  • A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
  • You're able to stand/walk for 8-9 hours or as needed
  • You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions
  • Lead team members on shifts, including efficient assignment of tasks while providing feedback
  • Ensure all security procedures are followed
  • Ensure back-of-the-house procedural standards are met
  • Count drawers and follow proper daily cash handling procedures
  • Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
  • Comply with health and safety standards for food, cleanliness and safety
  • Restock food line, chips and cooler
  • Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
  • Operate cash register: handle, balance and follow all cash handling procedures
  • Effectively handle customer complaints/issues
  • Others duties as assigned

-As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-
*Potbelly cannot make guarantees about tip earnings*
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.
We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
?Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.
If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.
Application Deadline: Applications must be submitted by 7/1/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
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