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12 Potbelly Area Manager Jobs Hiring Near You

Potbelly

Restaurant Catering Coordinator

Champaign, IL · On-site

$20/hr

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door ... Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ...

Potbelly

Restaurant Catering Coordinator

Springfield, IL · On-site

$20/hr

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door ... Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ...

Potbelly

Restaurant Catering Coordinator

Tampa, FL · On-site

$13.50 - $16.25/hr

FOCUS Responsibilities In addition to following standard Potbelly operating policies and procedure ... Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ...

Potbelly

Staff Accountant

Springfield, IL · On-site

$54K - $71K/yr

... to manage the programs, analyzing breakage and * presenting findings and recommendations to ... Develop and maintain process documentation related to area of coverage, including documentation of ...

Potbelly

Restaurant Catering Coordinator

Lanse, MI · On-site

Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ... Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are ...

Potbelly

Restaurant Catering Coordinator

Austin, TX · On-site

Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ... Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are ...

Potbelly

Restaurant Catering Coordinator

Hutto, TX · On-site

Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ... Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are ...

Potbelly

Restaurant Catering Coordinator

Austin, TX · On-site

Owns the delivery trade area for the shop and actively follows it * Manages capacity for backline ... Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are ...

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Potbelly Jobs Information

Do workers at Potbelly Sandwich Shop get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Potbelly Sandwich Shop pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
81% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

At Potbelly Sandwich Shop, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
71% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and May 2026.

Are part-time workers able to get health insurance from Potbelly Sandwich Shop?

Most people who work part-time can't get health insurance.
78% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2025.

Do part-time workers get paid time off at Potbelly Sandwich Shop?

Most people who work part-time don’t get paid time off.
76% of people who work part-time say they don’t get paid time off
Based on data from 17 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Potbelly Sandwich Shop affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Potbelly Sandwich Shop?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 84% of people with changing schedules find out their shifts one week or less ahead of time.
  • 9% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Potbelly Sandwich Shop worry about hours?

Some people worry about getting enough hours.
62% of people report they worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Potbelly Sandwich Shop workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Potbelly Sandwich Shop workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Potbelly Sandwich Shop?

Some people find it hard to get time off.
36% of people report it’s hard to get time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Potbelly Sandwich Shop managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and May 2026.

Do jobs at Potbelly Sandwich Shop spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Potbelly Sandwich Shop?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a Potbelly Sandwich Shop job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Potbelly Sandwich Shop good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Potbelly Sandwich Shop feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Potbelly Sandwich Shop get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Potbelly Sandwich Shop?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Potbelly Sandwich Shop enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Potbelly Sandwich Shop recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Potbelly Sandwich Shop?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Potbelly Sandwich Shop?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Potbelly Sandwich Shop’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Potbelly Sandwich Shop is doing?

Most people feel well informed about how the company is doing.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Area Manager jobs?
What are the most popular jobs at Potbelly?
What are the most popular categories at Potbelly?
Infographic showing various Area Manager job openings at Potbelly in the United States as of July 2026, with employment types broken down into 22% Full Time, and 78% Part Time. Highlights an 100% Physical job distribution.
Restaurant Catering Coordinator

Restaurant Catering Coordinator

Potbelly

Champaign, IL • On-site

$20/hr

Full-time

Posted 3 hours ago

Potbelly Sandwich Shop rating

5.9

Company rating: 5.9 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

23rd of 104 rated fast food restaurants

Job description

Potbelly Store 571 (local Franchisee, I'm A Wreck, LLC), where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.
Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.
We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!
Up to $20.00 per hour including tips.
GENERAL DESCRIPTION
The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH. Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders.
FOCUS
Responsibilities
In addition to following standard Potbelly operating policies and procedure, accountabilities include:
People
  • Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of Catering Sales Team
  • Supervises backline operations to ensure all associates are POP compliant
  • Ensures all backline orders are complete and catering checklist/order verification forms are utilized
  • Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
  • Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
  • Assigns/deploys and coordinates delivery drivers for each order
  • Coordinates associates to assist in backline peak duties

Customers
  • Sends "Thank You" notes and performs daily call backs/call aheads on all catering orders
  • Handles and resolves customer complaints/accolades by using the three A's
  • Ensures catering collateral is displayed and stocked in the shop at all times
  • Owns the delivery trade area for the shop and actively follows it
  • Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy
  • Manages all house accounts including database of ATO and payments
  • Works weekly with DM to discuss sales successes and to update Sales goals

Sales
  • Strives to meet/achieve sales goals/targets; communicate results daily with GM
  • Actively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
  • Responds in a timely manner to Customer Catering quotes via email
  • Familiar with current PTD backline sales and records daily
  • Monitors backline sales trends vs. current year and prior year
  • Communicates backline sales trends and results to team in weekly manager meeting
  • Consistently updates the Big Fish tracker to track orders and generate sales leads

Profit
  • Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline sales
  • Ensures all catering "sides" and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supply
  • Verifies all backline orders are 100% accurate before being delivered to the customer
  • Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and sides

Accountability
  • Key Leadership Traits for this role: o Knows how and successfully grows our sales/business profitably
  • Has Excellent communication skills including active listening and the ability to ask great questions
  • Has the initiative to solve problems and to get things done correctly and on time
  • Has humility and self confidence
  • Possesses an extremely strong work ethic

Other Job Responsibilities
  • Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures
  • Other duties as assigned

ESSENTIAL PHYSICAL FUNCTIONS
  • Ability to stand/walk a minimum of 4 hours or as needed
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours or as needed
  • Be able to lift up to 10 pounds frequently, 50 pounds occasionally
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Warm and cool environments, indoors (95%) and outdoors (5%)
  • Work in higher levels of noise from music, customer and employee traffic
  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

EXPERIENCE, EDUCATION AND BEHAVIORS
  • Must represent Potbelly Advantage and Our Values
  • Minimum educational requirement: High School degree
  • Continuously Create Potbelly Fans/Passion to Serve
  • Strong Sales skills to increase catering/backline revenues
  • Strong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skills
  • Must be confident, self-motivated and ambitious
  • Must be able to work in a fast-paced environment and have a sense of urgency
  • Ability to work as a team-player and be a Top Performer
  • Strong verbal/written communication skills o Strong computer skills; proficient in Microsoft Word, Excel, Outlook
  • Maintain Professional demeanor/Professional Appearance
  • Portray Positive Energy at all times with team and customers
  • Must have strong training skills
  • Strong desire to learn and develop all station skills to be a role model in aspects of production
  • For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment

What Potbelly Sandwich Shop employees say

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