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109 Petco Customer Service Associate Jobs Hiring Near You

Petco

Customer Support, Petco Love Lost

Sumter, SC

... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through district experiences, products, and services.

Mojo

Customer Service Associate

Richardson, TX · On-site

$18 - $19/hr

Customer Service Associate Position Type: Full Time (M-F) Our team is currently hiring a full time Customer Service Associate in Dallas, TX. The characteristics we seek in potential employees are ...

Mojo

Customer Service Associate

Richardson, TX · On-site

$18 - $19/hr

Customer Service Associate Position Type: Full Time (M-F) Our team is currently hiring a full time Customer Service Associate in Dallas, TX. The characteristics we seek in potential employees are ...

River City

Customer Service Associate

Montgomery, AL · On-site

$20 - $22/hr

The Customer Service Associate is responsible for providing excellent customer experiences by creating an exceptional in-store experience for our customers through their eagerness to help, and in ...

River City

Customer Service Associate

Montgomery, AL · On-site

$20 - $22/hr

The Customer Service Associate is responsible for providing excellent customer experiences by creating an exceptional in-store experience for our customers through their eagerness to help, and in ...

parmaroil

Customer Service Associate

Huntington, WV · On-site

$14 - $19.50/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

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Petco Jobs Information

What is it like to work at Petco?

Petco operates in a fast-paced retail environment with a focus on customer satisfaction and employee development, emphasizing teamwork and a commitment to animal care and well-being. As a pet supply retailer, Petco's work environment is dynamic, with a mix of store and corporate roles, offering opportunities for advancement and professional growth. Working at Petco may appeal to individuals passionate about animals and customer service, as the company provides opportunities for career advancement and a comprehensive benefits package.

Do workers at Petco get paid breaks?

No. Most people don’t get paid breaks.
77% of people say they don’t get paid breaks.
Based on data from 91 people who took the Breakroom Quiz between December 2025 and June 2026.

Does Petco pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.

At Petco, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 84 people who took the Breakroom Quiz between December 2025 and June 2026.

Are part-time workers able to get health insurance from Petco?

Only some people who work part-time can get health insurance.
61% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Petco?

Most people who work part-time get paid time off.
75% of people who work part-time say they get paid time off
Based on data from 79 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Petco affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 136 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Petco?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 110 people who took the Breakroom Quiz between December 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 31% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 21% of people with changing schedules find out their shifts three weeks ahead of time.
  • 7% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 87 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers at Petco worry about hours?

Some people worry about getting enough hours.
44% of people report they worry about getting enough hours.
Based on data from 87 people who took the Breakroom Quiz between December 2025 and June 2026.

Do Petco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 79 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it for Petco workers to change shifts?

Some people find it hard to change shifts.
55% of people report that it’s hard to change shifts if they need to.
Based on data from 74 people who took the Breakroom Quiz between November 2025 and May 2026.

How easy is it to get time off at Petco?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 90 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Petco managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 83 people who took the Breakroom Quiz between November 2025 and May 2026.

Do jobs at Petco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 87 people who took the Breakroom Quiz between November 2025 and May 2026.

How easy is it to take sick days at Petco?

Some people find it hard to take sick days.
48% of people report that it’s hard to take time off if they are sick.
Based on data from 98 people who took the Breakroom Quiz between December 2025 and June 2026.

Is a Petco job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 59 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Petco good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 59 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Petco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
68% of people say they’re treated with respect by their managers.
Based on data from 94 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Petco get to take their breaks without interruption?

Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 100 people who took the Breakroom Quiz between December 2025 and June 2026.

Is it stressful to work at Petco?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 110 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Petco enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 78 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Petco recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 113 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get enough training when they start at Petco?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get support to advance at Petco?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 103 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people think Petco’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 100 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers feel well informed about how Petco is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 102 people who took the Breakroom Quiz between December 2025 and June 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Petco?
What are the most popular categories at Petco?
Infographic showing various Customer Service Associate job openings at Petco in the United States as of June 2026, with employment types broken down into 45% Full Time, and 55% Part Time. Highlights an 100% Physical job distribution.
Director, Customer Growth, Pet Services

Director, Customer Growth, Pet Services

Petco

San Diego, CA • On-site

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Petco rating

5.7

Company rating: 5.7 out of 10

Based on 627 frontline employees who took The Breakroom Quiz

453rd of 714 rated retailers

Job description

Want to help pets live their best lives?
We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.
  • Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

  • Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

  • Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:
We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
General Summary:
Drives the strategic development and implementation of Pet Services customer growth and experience initiatives. Serves as the primary owner of customer growth, retention and loyalty, along with the performance outcomes, and financial impacts. Direct accountability for planning, execution, and stakeholder engagement. Leads complex, high-visibility initiatives that influence senior leadership decision-making and drive growth across multiple customer touchpoints in a highly visible category for Petco. Responsible for leading customer acquisition strategies within the pet insurance vertical, resulting in increased market share, brand visibility and customer base for total Petco and Pet Services.
Principle Duties and Responsibilities:
  • Leads the evaluation, design, and implementation of new initiatives, and promotions to achieve the organization's operational and financial goals across all customer touchpoints (e.g., digital, top of funnel, product, e-commerce, partners, customer relationship management platforms, e-mail, mobile telephones, etc.).
  • Conducts in-depth analysis to identify growth opportunities, improve customer growth, retention and align with enterprise goals.
  • Analyze pet market trends, consumer behavior, and competitive dynamics to uncover opportunities.
  • Serves as a key thought partner to senior leadership by delivering executive-ready presentations, strategic insights, and financial forecasts that influence company-wide decisions.
  • Partner closely with all marketing channels, technology product management, customer satisfaction and insights, merchandising and other stakeholders (e.g., vet, grooming, dog training, pet insurance, store partners, etc.) to plan, design and develop go-to-market plans and promotional strategies
  • Owner in top of funnel activations for customer growth, including go-to-market strategy and prioritization across OMNI enterprise.
  • Owns the full lifecycle of high-impact customer projects-including proposal development, resource planning, and execution management, with a focus on delivering measurable business outcomes.
  • Ensures activation of plans is thoroughly reviewed with all stakeholders for efficient and profitable outcomes.
  • Develops and manages customer initiatives directly tied to the P&L, building and maintaining financial models and executive-level reporting to monitor performance, evaluate risks, and inform strategic decision-making. Also responsible for developing, analyzing, and reporting KPIs and other performance metrics to identify trends and drive continuous improvement.
  • Acts as primary program leader and subject matter expert, representing the function in enterprise forums, cross-business committees, and senior-level reviews.
  • Manages Pet Services and Insurance project execution by establishing timelines, resource plans, and staffing needs across all phases. Ensures alignment to budget and scope, tracks progress, resolves project issues, and communicates updates to stakeholders to ensure successful delivery.
  • Develop and lead targeted pet insurance acquisition campaigns to grow policyholder and Petco customer base across digital, retail and Pet Services channels
  • Track and analyze pet insurance KPIs such as conversion rates, policy retention and CPA to drive profitable and loyal outcomes

Minimum Qualifications:
  • Bachelor's degree in business administration, or related field
  • 10 years or more of experience in enterprise business strategy and/or business management, including 4 years of experience in project management
  • Minimum of 5-years in people management experience

Required Skills
  • Comfortable with working in a fast-paced, results driven environment
  • Excellent communication and stakeholder management skills
  • Proven track record of leading strategic initiatives, process improvement, acquiring cross-functional alignment and hitting goals
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
  • Advanced Excel and PowerPoint skills, with highly developed presentation skills
  • Hands on experience with SQL and other advanced data tools is preferred
  • Passion to continuously provide exceptional customer service to all internal business partners
  • Data-driven decision-maker with high degree of competence in analyzing data
  • This position is deadline intensive and requires the ability to gracefully and seamlessly handle multiple tasks while simultaneously being highly visible
  • Passion for innovation and using technology to drive efficiency
  • Track record of successful cross-functional communication and project management
  • Excellent partner and people management skills, driving a positive workplace culture and team environment

#CORP
#LI-AT2
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this job (within this classification). It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for employees assigned to this job.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$166,300.00 - $249,400.00
/ year
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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