... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through district experiences, products, and services.
36 Petco Customer Service Jobs Hiring Near You
... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through district experiences, products, and services.
... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through distinct experiences, products, and services.
... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through distinct experiences, products, and services.
... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through distinct experiences, products, and services.
... Petco is the place for you . Our core values capture that spirit as we work to improve lives by ... We celebrate the journey of pet parenthood through distinct experiences, products, and services.
Director, Digital Product Management
San Diego, CA · On-site
$239K - $250K/yr
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... This role owns the implementation and activation of our Customer Data Platform (CDP), defines the ...
Director, Digital Product Management
San Diego, CA · On-site
$239K - $250K/yr
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... This role owns the implementation and activation of our Customer Data Platform (CDP), defines the ...
Petco Love - Data Analyst
San Diego, CA · On-site
We celebrate the journey of pet parenthood through distinct experiences, products, and services ... You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not ...
Petco Love - Data Analyst
San Diego, CA · On-site
We celebrate the journey of pet parenthood through distinct experiences, products, and services ... You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not ...
Petco Love - Data Analyst
Sumter, SC · On-site
We celebrate the journey of pet parenthood through distinct experiences, products, and services ... You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not ...
Petco Love - Data Analyst
Sumter, SC · On-site
We celebrate the journey of pet parenthood through distinct experiences, products, and services ... You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Lead, Customer Care Operations
San Antonio, TX · On-site +1
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Lead, Customer Care Operations
San Antonio, TX · On-site +1
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Lead, Customer Care Operations
Sumter, SC · On-site
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Lead, Customer Care Operations
Sumter, SC · On-site
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Full Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Full Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor- No Experience Necessary
$15 - $21.60/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor- No Experience Necessary
$15 - $21.60/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Clinic Advisor
Summerville, SC · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Clinic Advisor
Summerville, SC · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Southington, CT · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Southington, CT · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Asheville, NC · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Asheville, NC · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Petco Jobs Information
What is it like to work at Petco?
Petco operates in a fast-paced retail environment with a focus on customer satisfaction and employee development, emphasizing teamwork and a commitment to animal care and well-being. As a pet supply retailer, Petco's work environment is dynamic, with a mix of store and corporate roles, offering opportunities for advancement and professional growth. Working at Petco may appeal to individuals passionate about animals and customer service, as the company provides opportunities for career advancement and a comprehensive benefits package.
What makes Petco an attractive place to work?
Petco is a leading pet supply retailer with a strong reputation for providing high-quality products and services to pet owners. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for advancement and professional development through various training programs and mentorship initiatives. By joining Petco, individuals can contribute to the company's mission of enhancing the lives of pets and the people who love them, while also developing their skills and expertise in a fast-paced and customer-focused industry.
Do workers at Petco get paid breaks?
No. Most people don’t get paid breaks.
77% of people say they don’t get paid breaks.
Based on data from 69 people who took the Breakroom Quiz between February 2026 and August 2026.
77% of people say they don’t get paid breaks.
Based on data from 69 people who took the Breakroom Quiz between February 2026 and August 2026.
Does Petco pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
At Petco, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 62 people who took the Breakroom Quiz between February 2026 and August 2026.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 62 people who took the Breakroom Quiz between February 2026 and August 2026.
Are part-time workers able to get health insurance from Petco?
Only some people who work part-time can get health insurance.
61% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2025.
61% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Petco?
Most people who work part-time get paid time off.
78% of people who work part-time say they get paid time off
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people who work part-time say they get paid time off
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Petco affordable enough for their workers?
Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.
82% of people say the health insurance costs are okay
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Petco?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
92% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
- 28% of people with changing schedules find out their shifts one week or less ahead of time.
- 45% of people with changing schedules find out their shifts two weeks ahead of time.
- 22% of people with changing schedules find out their shifts three weeks ahead of time.
- 5% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers at Petco worry about hours?
Some people worry about getting enough hours.
45% of people report they worry about getting enough hours.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
45% of people report they worry about getting enough hours.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Petco workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 60 people who took the Breakroom Quiz between February 2026 and August 2026.
47% report that they don’t have enough control over which shifts they work.
Based on data from 60 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it for Petco workers to change shifts?
Some people find it hard to change shifts.
49% of people report that it’s hard to change shifts if they need to.
Based on data from 144 people who took the Breakroom Quiz between August 2025 and August 2026.
49% of people report that it’s hard to change shifts if they need to.
Based on data from 144 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to get time off at Petco?
Some people find it hard to get time off.
36% of people report it’s hard to get time off.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
36% of people report it’s hard to get time off.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Petco managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.
Do jobs at Petco spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 62 people who took the Breakroom Quiz between February 2026 and August 2026.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 62 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to take sick days at Petco?
Some people find it hard to take sick days.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 73 people who took the Breakroom Quiz between February 2026 and August 2026.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 73 people who took the Breakroom Quiz between February 2026 and August 2026.
Is a Petco job good for students?
Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.
76% of students report this is a good place to work if you’re studying.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.
Is working at Petco good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
45% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.
45% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Petco feel treated with respect by their managers?
Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
69% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Petco get to take their breaks without interruption?
Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
69% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
Is it stressful to work at Petco?
Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
72% of people say they often feel stressed out at work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Petco enjoy their jobs?
Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Petco recommend working with their team?
Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between February 2026 and August 2026.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get enough training when they start at Petco?
Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
46% of people report they didn’t get enough training when they started working here.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get support to advance at Petco?
Only some people are given support to advance their career here.
In the last year, 49% of people report not being given support to advance their career here.
Based on data from 78 people who took the Breakroom Quiz between February 2026 and August 2026.
In the last year, 49% of people report not being given support to advance their career here.
Based on data from 78 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people think Petco’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers feel well informed about how Petco is doing?
Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and August 2026.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and August 2026.
What are the most popular job types at Petco?
What are the most popular jobs at Petco?
What are the most popular categories at Petco?
Other
Medical, Retirement, PTO
Re-posted 15 days ago
Petco rating
5.7
Based on 637 frontline employees who took The Breakroom Quiz
459th of 732 rated retailers
Job description
Want to help pets live their best lives?
We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.
- Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
- Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
- Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
About Petco Love Lost
Petco Love Lost is a national lost and found pet network helping reunite pets with their families. Our platform connects pet owners, shelters, and Good Samaritans to bring lost pets home. To date, we've helped facilitate over 250,000 reunions and counting.
About the Role
We're looking for a detail-oriented, compassionate Customer Support Coordinator to help keep our platform running smoothly and our users supported. This role is critical to the day-to-day health of Petco Love Lost - you'll be monitoring user activity, responding to inquiries, flagging issues, and helping ensure a safe and trustworthy experience for pet owners across the country.
This role requires availability on at least 1-2 weekend days.
What You'll Do
On a daily basis, you'll monitor incoming user messages and support tickets, responding promptly and escalating issues as needed. You'll keep a close eye on platform health - flagging data issues, reviewing user accounts, and playing an active role in maintaining a safe and trustworthy experience for every user on the platform. You'll also manage ongoing text and email communications with users, keeping interactions organized and documented.
On a weekly basis, you'll check in on open issues with our product and engineering teams, tracking progress and helping prioritize what needs attention. You'll also assist with creating content and assets to support platform operations.
What We're Looking For
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Strong attention to detail - a lot of this work involves catching things others might miss
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Clear, professional written communication
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Comfortable managing multiple ongoing tasks and queues independently
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Follows established processes carefully, especially in sensitive situations
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Reliable and self-directed; able to stay on top of recurring responsibilities without heavy supervision
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A genuine care for animals and the people who love them
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Experience in animal welfare is a plus, but not required
Logistics
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Must be available at least 1-2 weekend days
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Expected to be part-time/30 hours weekly
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Remote
#LI-AT2
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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About Petco
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
San Diego, CA, US
Year founded
1965