ZipRecruiter

Log In

Xerox
Xerox

66 Xerox Customer Service Representative Jobs Hiring Near You

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

... above represents the low and high end in the local currency of Xerox's salary range for this ... Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ...

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Print/Mail/Scan Associate - Dayton, OH

Dayton, OH · On-site

$16 - $19.50/hr

... above represents the low and high end in the local currency of Xerox's salary range for this ... The Print & Mail Services Associate supports Xerox-managed service sites by providing efficient ...

Xerox

Sales Executive - Columbus, OH

Columbus, OH · On-site

... above represents the low and high end in the local currency of Xerox's salary range for this ... Xerox Business Solutions LLC is an information services technology company that has continually ...

Xerox

Print/Mail/Scan Associate - Dayton, OH

Dayton, OH

$16 - $19.50/hr

The Print & Mail Services Associate supports Xerox-managed service sites by providing efficient ... Clear communication skills and a customer service mindset. * Physical ability to lift up to 50 lbs ...

Xerox

Sales Executive - Columbus, OH

Columbus, OH · On-site

Xerox Business Solutions LLC is an information services technology company that has continually ... Strong customer service and rapport building abilities * Great interpersonal, negotiation, and ...

next page

Showing results 1-20

All JobsXerox JobsXerox Customer Service Representative Jobs

Xerox Jobs Information

What is it like to work at Xerox?

Xerox is a company that values innovation, collaboration, and customer satisfaction, fostering a culture that encourages employees to think creatively and work together to drive business growth.

The company has a diverse range of teams and departments, including research and development, sales, and customer support, with a focus on providing excellent service to its customers. Xerox's work environment is designed to be flexible and adaptable, with various work arrangements and benefits to support employees' work-life balance.

Working at Xerox may appeal to candidates who are passionate about technology and innovation, as the company offers opportunities to work on cutting-edge projects and develop skills in areas such as artificial intelligence, cybersecurity, and data analytics.

What makes Xerox an attractive place to work?

Xerox is a well-established leader in the document technology and services industry, with a long history of innovation and a commitment to helping people work more efficiently and effectively. The company offers a dynamic work environment that values collaboration, creativity, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop new skills. Joining Xerox can provide professionals with a chance to make a meaningful impact, drive business growth, and advance their careers in a stable and supportive organization.

Do workers at Xerox get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Xerox pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and July 2026.

At Xerox, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from Xerox affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Xerox?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 42% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 25% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

Do workers at Xerox worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Xerox workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Xerox workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Xerox?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Xerox managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Xerox spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Xerox?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Is working at Xerox good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Xerox feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Xerox get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Xerox?

Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Xerox enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Xerox recommend working with their team?

Not many people recommend working with their team.
70% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Xerox?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Xerox?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Xerox’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Xerox is doing?

Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Xerox?
What are the most popular categories at Xerox?
Infographic showing various Customer Service Representative job openings at Xerox in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 88% Physical, 9% Hybrid, and 3% Remote job distribution.

Technical Service Operations Manager

Xerox

Westerville, OH • On-site

$111K - $112K/yr

Full-time

Re-posted 2 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

102nd of 156 rated electronics manufacturers

Job description

General Information
City
Westerville
State/Province
Ohio
Country
United States
Date
Thursday, April 30, 2026
Working time
Full-time
Ref#
20039372
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
60377
Annual Base Salary Maximum
80000
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.
ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:
  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.
  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
  • Manage Client Services relationship and escalate issues as needed.
  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.
  • Creates Change Requests for System upgrades
  • Installs firmware and Configuration files onto the fleet of printers.
  • Interface with Technical Operations to resolve issues.
  • Interface with Technicians to assist with contacts and software loads
  • Coordinate all new printer installs.
  • Provide all necessary documentation and information to Manager as needed
  • Device inventory collection and analysis - identify current assets at each customer location.
  • Place manual orders for supplies as needed or as desired by customer.
  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.
  • Monitor device utilization within customer environment.
  • Management of device Installs, Moves, Adds and Changes (IMAC)
  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
  • Conduct Train the Trainer and End User Training as necessary.
  • Manage cartridge recycling program.
  • Maintain end-user relationship to assure high level of customer satisfaction.
  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:
  • Must possess high customer service skills.
  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.
  • Comfortable working with limited direct supervision.
  • Outgoing individual and well organized.
  • Demonstrated ability to perform in a highly multi-tasking environment.
  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:
  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:
  • Able to work effectively and cooperatively with customers, remote team members and managers.
  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:
  • Experience in interfacing with Customers and resolving customer problems.
  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.

EDUCATION & TRAINING:
  • Associate degree or equivalent experience preferred.
  • Working knowledge of printer hardware, maintenance, network management, and output analysis.
  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)
  • Demonstrated ability to keep abreast of technology associated with computer and print environments.

#LI-MC1
#LI-ONSITE

What Xerox employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Xerox logo

About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

FacebookTwitter

View All Xerox Jobs

Apply