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60 Workato Customer Success Manager Jobs Hiring Near You

Workato

Customer Success Program Manager

Palo Alto, CA · On-site

Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business ...

Workato

Solutions Architect

Boston, MA · On-site

$68.50 - $90.25/hr

... Management team. The ideal candidate is a high-achiever who builds and sustains strong ... Customer Success, Professional Services, and other cross-functional teams to evangelize the Workato ...

Workato

Solutions Architect

New York, NY · On-site

$69 - $90.75/hr

... Management team. The ideal candidate is a high-achiever who builds and sustains strong ... Customer Success, Professional Services, and other cross-functional teams to evangelize the Workato ...

Workato

Solutions Architect

Boston, NY · On-site

$59.50 - $78.50/hr

... Management team. The ideal candidate is a high-achiever who builds and sustains strong ... Customer Success, Professional Services, and other cross-functional teams to evangelize the Workato ...

Workato

Presales Solutions Architect

Boston, MA · On-site

$68.50 - $90.25/hr

Work closely with Customer Success to make the solution a reality for the customer. * Articulate ... Workato products * Successfully manage and execute technical workshops and proof of concepts (POCs ...

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What is it like to work at Workato?

Workato is a collaborative and innovative company that prioritizes teamwork, creativity, and customer satisfaction. The company's structure is designed to foster a sense of community, with a flat organizational hierarchy and cross-functional teams working together to drive product development and customer success. As a company that empowers businesses to automate and integrate their workflows, Workato offers a dynamic and challenging work environment that appeals to candidates who are passionate about technology, innovation, and problem-solving.

What makes Workato an attractive place to work?

Workato is a leading enterprise automation platform that enables businesses to integrate and automate their workflows, positioning itself at the forefront of the digital transformation landscape. The company fosters a workplace culture that values innovation, collaboration, and continuous learning, with a focus on delivering cutting-edge solutions to its customers. By joining Workato, professionals can contribute to shaping the future of automation and enjoy opportunities for growth, skill development, and making a meaningful impact in the industry.

What other companies are hiring for Customer Success Manager jobs?

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What are the most popular categories at Workato?

Infographic showing various Customer Success Manager job openings at Workato in the United States as of August 2026, with employment types broken down into 2% Internship, and 98% Full Time. Highlights an 31% Physical, and 69% Remote job distribution.

Customer Success Program Manager

Workato

Palo Alto, CA • Remote

Full-time

Posted 16 days ago

Job description

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an "enterprise startup to bet your career on"

  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited  to Agentic AI deployments, product adoption initiatives, and global maturity.  You will also be responsible to:

Product Execution and Delivery:

  • Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
  • Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
  • Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.

Data, Metrics and Decision-Making:

  • Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
  • Use data as the primary input for prioritization and iteration decisions, not an afterthought.
  • Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.

Audience Empathy and Cross-Functional Leadership:

  • Build alignment drive decisions across teams without relying on positional authority.
  • Navigate competing priorities with independent judgement that builds organizational trust over time.
  • Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
  • Right-size delivery based on the needs of different personas and stakeholder groups.

Communication and Resourcefulness:

  • Communicate proactively and clearly with stakeholders at every level of the organization.
  • Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.
Qualifications / Experience / Technical Skills
  • 3-6 years of experience in program management, project management, operations, or a related-field.
  • A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.
  • Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
  • A bias toward action, high attention to detail and comfort operating in ambiguity.
  • String discernment while using Agentic/AI tools.
Nice to have
  • Experience in high growth SaaS or tech environment.
  • Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).
  • Exposure to operations, strategy, or business-process work in addition to core program management.

(REQ ID:2924 )