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WEX

61 Wex Customer Service Representative Jobs Hiring Near You

WEX

Customer Service Specialist

$17.50 - $23/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... The base pay range represents the anticipated low and high end of the pay range for this position.

WEX

Customer Service Specialist

$17.50 - $23/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... The base pay range represents the anticipated low and high end of the pay range for this position.

WEX

Customer Service Specialist

$17.50 - $23/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... The base pay range represents the anticipated low and high end of the pay range for this position.

WEX

Customer Service Specialist

$17.50 - $23/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... The base pay range represents the anticipated low and high end of the pay range for this position.

WEX

Customer Service Specialist

Nashville, TN · On-site

$16.50 - $21.75/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... The base pay range represents the anticipated low and high end of the pay range for this position.

WEX

Customer Service Specialist

Midvale, UT · On-site

$16 - $21.25/hr

WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage. * WEX ... The base pay range represents the anticipated low and high end of the pay range for this position.

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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WEX Jobs Information

Do workers at WEX Inc. get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Does WEX Inc. pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

At WEX Inc., are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from WEX Inc. affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at WEX Inc.?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at WEX Inc. worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and September 2025.

Do WEX Inc. workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at WEX Inc.?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do WEX Inc. managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at WEX Inc. spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at WEX Inc.?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at WEX Inc. good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at WEX Inc. feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at WEX Inc. get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at WEX Inc.?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at WEX Inc. enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at WEX Inc. recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at WEX Inc.?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at WEX Inc.?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think WEX Inc.’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how WEX Inc. is doing?

Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Wex?

What are the most popular categories at Wex?

Infographic showing various Customer Service Representative job openings at Wex in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 56% Physical, 1% Hybrid, and 43% Remote job distribution.

Customer Service Specialist

WEX

Remote

$17.50 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

WEX Inc. rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

Customer Service Specialist

Working in a lively and fast-paced call center environment, the Customer Service Specialist is the primary point of contact for WEX customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and technical support through multiple channels, including phone and email.

You will be assigned to support one of the following call centers based on business needs:

  • WEX Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products.
  • WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage.
  • WEX Health (Benefits Administration): Provide comprehensive support to participants during annual benefits enrollment and throughout the year supporting questions regarding enrolled benefits.
  • WEX Mobility (Fleet & OTR): Supporting fleet customers, drivers, and merchants with fuel card authorizations and account management.

How you'll make an impact:

  • Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer's personality and situation.
  • Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
  • Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications.
  • System Navigation: Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
  • Security & Compliance: Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
  • Documentation: Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Experience you'll bring:

  • Education: High School Diploma or GED.
  • Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
  • Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
  • Background: Must successfully pass a background check.
  • Remote Work Requirements: This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security. Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling.

Knowledge, Skills, and Abilities

  • Positive, professional attitude and excellent phone etiquette.
  • Ability to learn and master new, complex systems quickly.
  • Strong verbal and written communication skills.
  • Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment.
  • A history of working successfully in a collaborative team environment.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

What WEX Inc. employees say

Pay

Benefits

Hours and flexibility

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