60 Verisk Customer Service Representative Jobs Hiring Near You

Verisk's Catastrophe and Risk Solutions team is looking for a strategic, customer-focused Product Manager to help shape the future of catastrophe risk management software. In this role, you will translate market needs, client workflows, and emerging technology trends into innovative product capabilities that help insurers, reinsurers, brokers, and financial institutions better understand and manage extreme event risk. This is an opportunity to influence product strategy from discovery through launch, partner closely with clients and cross-functional teams, and contribute to solutions that bring scientific rigor, advanced analytics, and practical decision support to some of the most complex risk challenges in the market.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.

We're 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

 Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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Requirements

• 7+ years software product consulting, product owner or business analysis experience with a proven track record of successfully releasing software products

• 5+ years of experience as a software product manager or working with catastrophe modeling software applications, become expert at multiple features or specialize in models, GIS, geocoding, cyber, APIs, web services, models, underwriting or other specific industry or product areas.

• Strong understanding of insurance and/or reinsurance industry use of catastrophe risk solutions and/or related features, including related exposure data, financial terms and catastrophe modeling workflows. 

• Demonstrated business analysis experience for software development including requirements management, use case development; experience with project management and Agile software development methodologies.

• Ability to engage, drive, and support initiatives across multiple teams

• Ability to think strategically and relate to customers, senior management, and project/technical team members

• Strong analytical skills, quantitative and problem-solving ability

• Self-motivated and quick learner, with good organization and time management skills

• Ability to think creatively to solve problems

• Capability to effectively document and verbally communicate market requirements to software development technical staff

• Excellent presentation, public speaking and written communication skills

• BS degree in technical (e.g., engineering, science, math, computer science, statistics or closely related program of study) or business fields.  Advanced degree preferred.

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What you'll do

       Strategy & Roadmap

• Provide thought leadership by serving as CRS's evangelist for assigned products/features, assessing client needs, technology trends, and competitive offerings to develop product requirements and support a long-term product roadmap.

• Drive and maintain product/feature roadmaps by participating in product planning and requirement meetings; prioritize product direction and features to maximize ROI and client satisfaction.

• Own full product and feature lifecycle management - from research and definition through execution, launch, and post-launch - including strategic planning and release management.

  Market & Customer Insight

• Discover and validate market problems by interviewing customers, recent evaluators, and untapped prospects, demonstrating their pervasiveness across the market.

• Act as gatekeeper for one or more features across channels/platforms; work directly with internal/external stakeholders to understand client workflows and serve as the "voice of the customer."

• Perform market research and competitive landscape review to identify product gaps, market positioning opportunities, and potential strategic partners.

  Client Engagement & Relationships

• Establish direct relationships with clients.

• Engage in demonstrations, presentations, and discussions with clients on products, both pre- and post-sales.

• Support business development and regional offices with client product discussions, issue escalation, questions, enhancement requests, and ongoing client visits.

  Execution & Delivery

• Develop themes and initiatives, epics and features in collaboration with internal teams and clients; write high-level user stories and mentor PM team on sprint-level user stories, feature/bug prioritization, acceptance criteria, testing, and documentation.

• Participate in and/or coordinate sprint demos; personally verify functionality against Definition of Done.

• Lead prioritization and investigation of client-reported issues for assigned features; coordinate weekly product status meetings.

  Technical & Process Expertise

• Develop technical expertise in features/models to perform sophisticated risk analyses using CRS's technology for insurers, brokers, and financial intermediaries in the catastrophe risk management space.

• Advocate for PM best practices and process improvements; regularly communicate with PM Leads on business cases, Epics, etc.

• Envision how AI tools can help us deliver better products and services