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Do workers at USIC get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 127 people who took the Breakroom Quiz between June 2025 and June 2026.

Does USIC pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
73% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 124 people who took the Breakroom Quiz between June 2025 and June 2026.

At USIC, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
73% of people say they have to use vacation days when they’re out sick.
Based on data from 127 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from USIC affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 106 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at USIC?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 141 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 78% of people with changing schedules find out their shifts one week or less ahead of time.
  • 8% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at USIC worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 92 people who took the Breakroom Quiz between June 2025 and June 2026.

Do USIC workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
62% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for USIC workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at USIC?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 114 people who took the Breakroom Quiz between June 2025 and June 2026.

Do USIC managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at USIC spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
39% of people report that their job takes up time that they don’t get paid for.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at USIC?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 123 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at USIC good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 59 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at USIC feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 123 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USIC get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 124 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at USIC?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 130 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USIC enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 112 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USIC recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 141 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at USIC?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 135 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at USIC?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 126 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think USIC’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 128 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how USIC is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 127 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Usic?
What are the most popular categories at Usic?
Infographic showing various Customer Service Representative job openings at Usic in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Service Representative - Indianapolis, IN

Customer Service Representative - Indianapolis, IN

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Indianapolis, IN • Hybrid

$15.25 - $20.75/hr

Other

Posted 4 days ago

Key responsibilities

  • Answer inbound calls regarding locate requests, rescheduling, community standards, and damages.

  • Route damage locate tickets to USIC staff, customers, and contractors, and make changes as necessary.

  • Perform data entry, administrative functions, and assist with projects and other administrative tasks as needed.

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.
Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention.  USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities 
Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc. 
Perform data entry and other administrative functions 
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff 
Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary 
Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system 
Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field 
Assist with projects and other administrative tasks as needed based on business needs 

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