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Summary

The Operations Project Manager supports the goals and objectives of the Clinical Engineering operations team. This position is responsible for relationship and resource management, project planning, tactical execution, and the generation of final project deliverables. The Operations Project Manager collaborates with senior management and stakeholders to meet business objectives and provides professional leadership and mentorship, fostering respect and trust, to inspire others to pursue excellence.

Responsibilities

Project Management

• Collaborate with senior management and stakeholders to Develop then execute strategic and tactical plans, leading or delegating as appropriate, to finalize and deliver completed projects that support business goals and objectives.

• Collaborate with leadership to develop and implement company-wide Operational Excellence initiatives to enable measured improvement in quality, safety, delivery, and cost while maintaining an effective continuous improvement process.

• Design new and improved processes that align with enterprise direction, are based on input from the clinical engineering team, and will positively impact the overall effectiveness of clinical engineering service delivery.

• Manage project resources, constraints, and objectives in a consistent and repeatable manner to produce quality deliverables within deadline and budget that meet or exceed methodology, scope, and standards.

• Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of data pertaining to any special assignments.

• Maintain biomedical expertise through ongoing training and education.

• Perform periodic inspections of current inventory status.

Leadership

• Serve as a resource and mentor, helping team members by identifying opportunities for improved efficiency through better utilization of operational excellence concepts.

• Monitor overall service delivery, including but not limited to: service turnaround time, service backlog, and reducing devices listed as "could not locate."

• Promote team growth and development by coaching and mentoring technicians; providing performance feedback as necessary.

• Liaise between team, management and customer to ensure project deliverables meet customer needs.

• Foster respect, trust, and openness with team members, colleagues and customers.

• Effectively interface with all levels of coworkers and customers, influencing them to build consensus and adopt initiatives.

Communication

• Communicate relevant project information (progress reports, proposals, presentations, etc.) to all levels, including executive leadership.

• Active listener and creative thinker who translates client needs into solutions and complex information into a customer-friendly format.

• Develops and maintains strong relationships with coworkers, customers and vendors.

• Interact in a professional and courteous manner with various groups of external customers and end users (clinicians, technologists, nurses, technicians, etc.) to resolve issues.

Regulatory Compliance

• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.

• Audit the accuracy and integrity of the equipment database to include but not limited to the inventory, preventative maintenance (PM) schedules, nomenclature and service history.

• Ensure all service documentation is complete, timely, and accurate.

Skills and Experience

• Strong problem-solving and project management skills.

• Dynamic and outgoing personality with strong project management and communication skills, with proven success at leading, motivating, and developing individuals and teams to success.

• Excellent computer skills; proficient using Microsoft Office applications required.

• Strategic and analytic thinker who sets priorities and manages time while managing multiple competing priorities with concurrent deadlines.

• Strategically collaborates and effectively works with cross functional teams across the organization (e.g. Sales, Operations, Finance, Accounting, etc.) and the customers to obtain buy-in, align resources, and move projects forward to completion.

• Strong written, verbal and presentation communication skills.

• Ability to work independently with minimal supervision.

• Acute attention to detail and quality control.

Education and Qualifications

• Bachelor's degree or equivalent combination of education, training, and work experience in a related field (4 years).

• PMP or CAPM preferred, but not required.

• Experience with various project delivery methodologies; able to select and utilize appropriate models to capture, analyze, and report data.

• Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.

• Experience with IT systems and processes.