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38 Transcore Quality Assurance Analyst Jobs Hiring Near You

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service ... Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and ...

TransCore

Customer Service Manager

Auburn, MA

$90K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to ... Correct and address any QA findings, develop preventive measures, support training and cross ...

TransCore

Sr Project Manager

Tampa, FL · On-site

TransCore (TCI), a subsidiary of ST Engineering, is seeking a full-time Sr Project Manager to join ... Ensures quality assurance for project deliverables and processes. * Manages projects to ensure:

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to ... Correct and address any QA findings, develop preventive measures, support training and cross ...

TransCore

Sr Project Manager

Tampa, FL · On-site

TransCore (TCI), a subsidiary of ST Engineering, is seeking a full-time Sr Project Manager to join ... Ensures quality assurance for project deliverables and processes. * Manages projects to ensure:

TransCore

Senior Electrical Engineer

Albuquerque, NM · On-site

$98K - $127K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking an experienced and innovative Senior ... Serve as a technical escalation point for complex electrical issues, leading root-cause analysis ...

TransCore

Associate Supervisor

Auburn, MA · On-site

$19 - $21/hr

TransCore (TRN) is seeking a full-time Associate Supervisor to join our team in Natick ... Correct/resolve and address (including re-training, if applicable) any QA findings, and develop ...

TransCore

Associate Supervisor

Auburn, MA · On-site

$19 - $21/hr

TransCore (TRN) is seeking a full-time Associate Supervisor to join our team in Natick ... Correct/resolve and address (including re-training, if applicable) any QA findings, and develop ...

New

TransCore

Sr Software Engineer

Round Rock, TX · On-site

$114K - $150K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a talented Sr. Software Engineer to ... Provide experience-based timelines and estimates for delivering high-quality products based on ...

TransCore

Sr Software Engineer

Round Rock, TX · On-site

$114K - $150K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a talented Sr. Software Engineer to ... Provide experience-based timelines and estimates for delivering high-quality products based on ...

TransCore

Project Coordinator

Tampa, FL

TransCore (TCI), a subsidiary of ST Engineering, is seeking a full-time, on-site Project ... Analytical Skills * Works well within a team, collaborating effectively with colleagues to achieve ...

TransCore

Project Coordinator

Tampa, FL · On-site

TransCore (TCI), a subsidiary of ST Engineering, is seeking a full-time, on-site Project ... Analytical Skills * Works well within a team, collaborating effectively with colleagues to achieve ...

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TransCore Jobs Information

Do workers at TransCore get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and June 2026.

Does TransCore pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
64% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

At TransCore, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from TransCore affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at TransCore?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 22% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers at TransCore worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

Do TransCore workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for TransCore workers to change shifts?

Most people find it hard to change shifts.
70% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at TransCore?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and June 2026.

Do TransCore managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at TransCore spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at TransCore?

Some people find it hard to take sick days.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at TransCore good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at TransCore feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at TransCore get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at TransCore?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at TransCore enjoy their jobs?

Only some people enjoy their job.
63% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at TransCore recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get enough training when they start at TransCore?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get support to advance at TransCore?

Most people aren’t given support to advance their career here.
In the last year, 83% of people report not being given support to advance their career here.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people think TransCore’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how TransCore is doing?

Most people don’t feel well informed about how the company is doing.
75% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

What other companies are hiring for Quality Assurance Analyst jobs?

What are the most popular jobs at Transcore?

What are the most popular categories at Transcore?

Infographic showing various Quality Assurance Analyst job openings at Transcore in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution.

Customer Service Representative

TransCore

Auburn, MA • On-site

$17 - $20/hr

Other

Re-posted 19 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

131st of 157 rated electronics manufacturers

Job description

Customer Service Representative

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts.

Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Shift: Monday - Friday, 10:30AM - 7:00PM. All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40-hour work week).

Training: Located in the Auburn office for approximately 6-8 weeks. CSRs will be able to work remotely from home once training is completed. This is paid training.

Pay Range: $17 - 20/hr. based on qualifications and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Process telephone, email & chat inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
  • Research toll overcharges, v-tolls, and submit for adjustments.
  • Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.
  • Prepare reports to include the daily Phone Call Log.
  • Cash out and prepare deposit at the end of shift.
  • Work a rotating weekend schedule.
  • File applications and other paperwork as necessary.
  • Responsible for maintaining a weekly average "Not Ready" of 15% or less.
  • Prepared to take calls and/or start workday exactly at start of shift. The computer is to be logged in and the phone is open and ready to take a call precisely at the beginning of a shift.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Adhere to structured break and lunch schedules. This includes clear communication with leadership staff about leaving the Customer Communications department for any reason.
  • Must remain professional under every circumstance with patrons and staff members.
  • Perform other duties as directed by TransCore management.

Requirements:

  • High School Diploma or Equivalent Strongly Preferred
  • Proficient computer and typing skills
  • Must pass a drug screen and background check
  • Must be able to reliably commute to our Auburn, MA office

Education: High school diploma or equivalent preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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