Symbotic
Symbotic

61 Symbotic Technical Support Engineer Jobs Hiring Near You

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Symbotic Jobs Information

What is it like to work at Symbotic?

Symbotic is a technology-driven company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning. The company's warehouse automation solutions are designed to improve supply chain efficiency, and its employees work in a dynamic environment that combines software development, engineering, and operations expertise. Working at Symbotic may appeal to candidates who are passionate about technology and logistics, as the company offers opportunities to contribute to cutting-edge projects and make a meaningful impact on the supply chain industry.

What makes Symbotic an attractive place to work?

Symbotic is a leading innovator in the warehouse automation and robotics industry, known for its cutting-edge technology and commitment to transforming the way goods are stored, picked, and shipped. The company's workplace is characterized by a culture of innovation, collaboration, and continuous learning, with opportunities for employees to work on complex problems and contribute to the development of game-changing solutions. By joining Symbotic, individuals can leverage their skills and expertise to drive meaningful impact, advance their careers, and be part of a dynamic team shaping the future of logistics and supply chain management.

Does Symbotic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Symbotic affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get paid time off at Symbotic?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to get time off at Symbotic?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do Symbotic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.

Do jobs at Symbotic spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at Symbotic?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Is it stressful to work at Symbotic?

Some people feel stressed here.
56% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic enjoy their jobs?

Only some people enjoy their job.
56% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get enough training when they start at Symbotic?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get support to advance at Symbotic?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people think Symbotic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers feel well informed about how Symbotic is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

What other companies are hiring for Technical Support Engineer jobs?

Infographic showing various Technical Support Engineer job openings at Symbotic in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 51% Physical, 18% Hybrid, and 31% Remote job distribution.

Technical Support Engineer

Collectors Holdings, Inc.

Santa Ana, CA • On-site

$56 - $92/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago


Job description

## Technical Support EngineerApplylocations: Santa Ana, CA: Plano, TX: Boca Raton, FL: Jersey City, NJtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR105763Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re currently looking for a **Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this capacity, you manage high-level support requests that require specialized diagnostic expertise. Your primary objective is to ensure that every escalation results in comprehensive remediation and the systematic gathering of knowledge. You serve as the critical link between Customer Care and Core Engineering, transforming intricate technical incidents into documented root cause analyses (RCAs) and actionable product improvements that enhance the long-term stability of our ecosystem.You will report into the Manager, IT Service Desk, Alex Romero and will work from one of our offices in: Santa Ana, CA; Jersey City, NJ; Boca Raton, FL; Plano, TX. You will assist with developing this new function within the IT Service Desk team while supporting the Customer Care function.****Onsite Requirement:****This role requires you to be onsite in the office 5 days per week.**What You’ll Do:*** Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just reporting bugs but providing reproducible test cases, code-level insights, and proposed fixes.* Root Cause Leadership: Own the post-mortem process for technical escalations, documenting complex RCAs and workarounds to build a robust internal knowledge base* Strategic Incident Management: Manage and prioritize high-severity escalations based on business impact and SLA requirements, ensuring transparent communication with stakeholders.* Systemic Improvement: Analyze ticket patterns to identify technical debt or recurring product flaws, proactively advocating for "fix-it" sprints with Product leadership.* Technical Mentorship: Design and deliver technical training or "office hours" for front-line representatives to improve their diagnostic skills and reduce escalation rates.* Observability & Tooling: Utilize and improve monitoring/observability dashboards (Datadog/Splunk) to identify issues before they are reported by customers.**Who You Are:*** 5+ years in Technical Support Engineering, SRE, or a specialized Tier 3 escalation role* Proven experience with Identity Providers like Descope or Okta, and managing complex authentication flows.* Infrastructure Knowledge: Strong grasp of networking fundamentals (DNS, TLS, Load Balancing) and how they impact SaaS application performance.* Advanced SQL skills for data forensics and experience using scripting to automate repetitive support tasks.* Communication: Ability to translate highly technical "code-level" findings into executive-friendly summaries for non-technical leadership.* Familiarity with ERP or financial tools such as NetSuite or Navision is a plus.* Previous experience in a Customer Care or high-touch Customer Service environment.* Excellent written and verbal communication skills — able to convey technical concepts to non-technical audiences.* Experience working with ticketing systems (e.g., Zendesk, Jira, ServiceNow).* Nice to have (but not required): + Development Background: Previous experience in Software Engineering or QA/Automation. + ERP Expertise: Specialized knowledge of integrating financial systems like NetSuite or Navision.Hourly Range:*The hourly range for this position is $41 - $67*. *Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.*****Reasons To Join Us:***** Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision* Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits* 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals* Vacation: All full-time employees are eligible for paid vacation* Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays* Employee Discounts: Employees receive discounts on select grading services for approved submissions* Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs* Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activitiesCandidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com. *We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.* *If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com* *U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our**Privacy Notice for U.S. Applicants**.* #J-18808-Ljbffr