Resource Innovations
Resource Innovations

64 Resource Innovations Service Delivery Manager Jobs Hiring Near You

Service Delivery Manager

Chicago, IL · On-site

$135K - $165K/yr

Demonstrated expertise in managing operations and technical resources * Extensive experience in delivering high-quality services within a datacenter environment * Strong background in process ...

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.

Advisory Services Lead

Louisville, CO · On-site

$107K - $141K/yr

... Resource Innovations, you will provide technical leadership and project management support for ... At Resource Innovations, we believe supporting our people is essential to delivering impact. We ...

New

Service Delivery Manager Location: Jersey City, US Chicago, US At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with ...

Service Delivery Manager

Albany, NY · On-site

$120 - $140/hr

The Service Delivery Manager's role is to develop and manage partnerships with global and ... Optimization of resource allocation, scheduling, and utilization. * Support senior executives ...

Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price ... Managed Services: We realize our clients don't have the time to worry about the most important ...

Service Delivery Manager

Manhattan, NY · On-site

$130 - $140/hr

About the Role As a Service Delivery Manager, you play an important role in advancing the mission ... Surface delivery risks early and coordinate resources to resolve blockers * Partner with Sales and ...

Senior Software Engineer

Madison, WI · On-site

$123K - $162K/yr

Resource Innovations is seeking Senior Software Engineer to join our growing Software as a Service ... managers, and program teams to deliver on a Software SaaS Product that align with business and ...

Service Delivery Manager

Mclean, VA · On-site

$146 - $234/hr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Supporting the program manager in resource planning, labor mix optimization, and financial ...

We are seeking a Senior Delivery Manager to join our team and support our client. The ideal ... Monitor and report delivery performance, resource utilization, and risks for assigned systems as ...

New

Service Delivery Manager

Manhattan, NY · On-site

$143.28 - $208.24/hr

But most companies don't have adequate resources to properly invest in these tools, leading to a ... ABOUT THE ROLE Retool's Service Delivery Managers own execution and delivery for a portfolio of ...

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Showing results 21-40

Service Delivery Manager

COMPUTACENTER PLC

Chicago, IL • On-site

$135K - $165K/yr

Full-time

Re-posted 20 days ago


Computacenter rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

118th of 225 rated it services


Job description

About the role 
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.

This role requires 85% travel.

Annual salary range:  $135K - $165K USD 


What you'll be doing 

  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.


What you have 

  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.


Bonus points 

  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us


What Computacenter employees say

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