23 Radial Customer Service Representative Jobs Hiring Near You

Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Maintenance Tech II.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

Role Summary:

The Maintenance Tech II is responsible for performing, with minimal guidance, audits, troubleshooting, repair, and preventive maintenance of automated material handling system components within the Fulfillment Center. The Maintenance Tech II represents and follows outlined company guidelines for general work practices and performs assigned duties in accordance with proper safe work practices. TheMaintenance Tech II takes initiative to coordinate maintenance activities to ensure the safe and satisfactory completion of all tasks.

Responsibilities:

• Assists other technicians and/or mechanics in the repair and maintenance of equipment, diagnoses mechanical and electrical problems using technical drawings and diagnostic tools.
• Responsible for performing, independently or with minimal guidance, audits, troubleshooting, repair, and preventive maintenance of automated material handling system components within the Fulfillment Center.
• Must have experience with 3 phase systems up to 480VAC including repair, installation and maintenancePerforms preventive maintenance and repairs on equipment according to safety and quality procedures.
• Provides resolutions to mechanical, technical/controls issues.
• Troubleshoots and repairs key components for the Fulfillment Center
• Participates in cleaning the conveyor systems and maintenance area as appropriate
• Completes work orders, other written or computer-based documents according to established procedures.
• Working at heights of 40ft or more will be required.
• Assists with maintaining inventory of company supplied tools.
• Must be willing and able to be certified on powered industrial equipment.
• Performs general facility maintenance such as light bulb replacement, office furniture relocation, plumbing, electrical repairs, etc.
• Other duties as instructed by supervision/management.

Qualifications:

• High School Diploma or GED preferred.
• Will also consider experience and/or military service.
• 3 years related experience in mechanical troubleshooting, technical troubleshooting, maintenance and/or installation is required.
• Adept at analyzing and resolving mechanical and technical issues.
• Excellent hand and eye coordination skills
• Ability to read, recognize, write, and follow applicable numbers and directives (verbal and written) in English
• Command of basic math skills to ensure accurate inventory
• Ability to maintain a flexible schedule including holidays and weekends as necessary
• Command of safety procedures (including lock-out/tag-out)
• Frequent bending, lifting, walking, pushing, pulling of freight, standing for long periods of time
• Sometimes working in extreme temperatures
• Safely utilize manual and electronic operated equipment to transport cartons or other means of pushing, pulling, lifting, or carrying
• Strong electrical background, knowledge of low voltage controls and PLC.
• Required prior experience and/or working knowledge of conveyor and/or sortation
• Strong mechanical troubleshooting solid electrical troubleshooting solid controls troubleshooting
• Preventative/predictive maintenance modification and upgrade support Installation.

Preferred Qualifications:

• Network troubleshooting a plus.
• Proficient with MS Office applications (Word, Excel, and Outlook).
• Experience working with and managing outside vendors, customers, and business partners
• Prior working knowledge of current building vendors, software, platforms, and systems desired
• Previous industry-based experience.

Work Schedule: Monday - Friday 7:00 am - 4:30 pm (hours may flex with peak season)

Travel: This position is not remote. Travel is not required.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations at radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.