... PSEG employees are being considered. The Sr. Customer Operations Supervisor is responsible for leading and developing union-represented associates in a fast-paced utility customer service environment ...

60 Pseg Customer Service Representative Jobs Hiring Near You
... PSEG employees are being considered. The Sr. Customer Operations Supervisor is responsible for leading and developing union-represented associates in a fast-paced utility customer service environment ...
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... Serving as a key external representative for PSEG, the role builds effective working relationships ...
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... Serving as a key external representative for PSEG, the role builds effective working relationships ...
Senior Customer Research Analyst
Melville, NY · On-site
$79K - $125K/yr
PSEG Company : PSEG Long Island. Salary Range : $ 79,400 - $ 125,600. Work Location Category ... service and product strategies for different customer segments. * Establishing, defining, and ...
Quick apply
Senior Customer Research Analyst
Melville, NY · On-site
$79K - $125K/yr
PSEG Company : PSEG Long Island. Salary Range : $ 79,400 - $ 125,600. Work Location Category ... service and product strategies for different customer segments. * Establishing, defining, and ...
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... Serving as a key external representative for PSEG, the role builds effective working relationships ...
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... Serving as a key external representative for PSEG, the role builds effective working relationships ...
5046 Sr Accounts Payable Analyst
Newark, NJ · On-site
$23.50 - $31.25/hr
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
New
5046 Sr Accounts Payable Analyst
Newark, NJ · On-site
$23.50 - $31.25/hr
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
New
Requisition: 83973 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 57,800 - $ 86 ... Field & Metering Operations, Billing, Customer Contact, Perform SAP/CCS/EMPOWER data entry and ...
Requisition: 83973 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 57,800 - $ 86 ... Field & Metering Operations, Billing, Customer Contact, Perform SAP/CCS/EMPOWER data entry and ...
Requisition: 83973 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 57,800 - $ 86 ... Field & Metering Operations, Billing, Customer Contact, Perform SAP/CCS/EMPOWER data entry and ...
Requisition: 83973 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 57,800 - $ 86 ... Field & Metering Operations, Billing, Customer Contact, Perform SAP/CCS/EMPOWER data entry and ...
Requisition: 83975 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 93,600 - $ 148 ... Investigate client/customer concerns, issues, and problems to determine root causes. Recommend ...
Requisition: 83975 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 93,600 - $ 148 ... Investigate client/customer concerns, issues, and problems to determine root causes. Recommend ...
5046 Sr Accounts Payable Analyst
$23.50 - $31.25/hr
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
New
5046 Sr Accounts Payable Analyst
$23.50 - $31.25/hr
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
New
PSEG is not offering visa sponsorship for this position. Job Summary Responsible to provide ... Ability to professionally represent the Company with outside vendors, customers, and partners.
PSEG is not offering visa sponsorship for this position. Job Summary Responsible to provide ... Ability to professionally represent the Company with outside vendors, customers, and partners.
Sr QA Analyst - Process Improvement
Melville, NY · On-site
$79K - $125K/yr
Sr. Customer QA Analyst - Process Improvement Requisition : 82321 PSEG Company : PSEG Long Island ... Analyze all Transmission & Distribution (T&D) related Department of Public Service (DPS) as well as ...
Quick apply
Sr QA Analyst - Process Improvement
Melville, NY · On-site
$79K - $125K/yr
Sr. Customer QA Analyst - Process Improvement Requisition : 82321 PSEG Company : PSEG Long Island ... Analyze all Transmission & Distribution (T&D) related Department of Public Service (DPS) as well as ...
RTO Policy and Strategy Manager - New York
Hicksville, NY · On-site
$109K - $118K/yr
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... The RTO Policy and Strategy Manager - will represent PSEGLI on all LIPA matters and market ...
RTO Policy and Strategy Manager - New York
Hicksville, NY · On-site
$109K - $118K/yr
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... The RTO Policy and Strategy Manager - will represent PSEGLI on all LIPA matters and market ...
Process Analyst - Customer Ops
Newark, NJ · On-site
Requisition: 83975 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 93,600 - $ 148 ... Investigate client/customer concerns, issues, and problems to determine root causes. Recommend ...
Process Analyst - Customer Ops
Newark, NJ · On-site
Requisition: 83975 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 93,600 - $ 148 ... Investigate client/customer concerns, issues, and problems to determine root causes. Recommend ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
Sr Manager, Distribution Planning
Hicksville, NY · On-site
$137K - $224K/yr
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... Participate, support and represent PSEG LI in regulatory proceedings including Rate Case and ...
Quick apply
Sr Manager, Distribution Planning
Hicksville, NY · On-site
$137K - $224K/yr
... PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If ... Participate, support and represent PSEG LI in regulatory proceedings including Rate Case and ...
PSEG is not offering visa sponsorship for this position. Job Summary Responsible to provide ... Ability to professionally represent the Company with outside vendors, customers, and partners.
PSEG is not offering visa sponsorship for this position. Job Summary Responsible to provide ... Ability to professionally represent the Company with outside vendors, customers, and partners.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful ...
PSEG Jobs Information
Do workers at PSEG get paid breaks?
75% of people say they get paid breaks.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and June 2026.
Does PSEG pay people when they’re sick?
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 73 people who took the Breakroom Quiz between November 2024 and July 2026.
At PSEG, are sick days and vacation days separate paid time off?
94% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from PSEG affordable enough for their workers?
100% of people say the health insurance costs are okay
Based on data from 47 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at PSEG?
84% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
- 50% of people with changing schedules find out their shifts one week or less ahead of time.
- 7% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 43% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and June 2026.
Do workers at PSEG worry about hours?
79% of people report they don’t worry about getting enough hours.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and June 2026.
Do PSEG workers get to choose the shifts they work?
59% report that they don’t have enough control over which shifts they work.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it for PSEG workers to change shifts?
56% of people report that it’s hard to change shifts if they need to.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at PSEG?
94% of people report it’s easy to get time off.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and July 2026.
Do PSEG managers change schedules at the last minute?
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at PSEG spill into time workers aren’t paid for?
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at PSEG?
82% of people report that it’s easy to take time off if they are sick.
Based on data from 72 people who took the Breakroom Quiz between December 2024 and July 2026.
Is a PSEG job good for students?
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and July 2025.
Is working at PSEG good if you’re a parent or caregiver?
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at PSEG feel treated with respect by their managers?
83% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at PSEG get to take their breaks without interruption?
73% of people report that they get to take their breaks without interruption.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at PSEG?
51% of people say they often feel stressed out at work.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at PSEG enjoy their jobs?
88% of people report they enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at PSEG recommend working with their team?
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at PSEG?
83% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at PSEG?
In the last year, 86% of people report being given support to advance their career here.
Based on data from 72 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people think PSEG’s headquarters understands what’s happening where they work?
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and July 2026.
Do workers feel well informed about how PSEG is doing?
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Other
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
PSEG rating
8.8
Based on 79 frontline employees who took The Breakroom Quiz
6th of 53 rated energy and utility
Job description
Requisition: 83775
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 91,100 - $ 144,200
Work Location Category: Hybrid Fixed
We're one of the country's largest energy companies, with a vision of powering a future where people use energy more efficiently and it's safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued.
We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite - roles where employees are expected to be onsite daily.
2. Hybrid fixed - roles that are a mix of remote work and onsite work fixed days each week
3. Hybrid flexible - roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
At this time, only current PSEG employees are being considered.
The Sr. Customer Operations Supervisor is responsible for leading and developing union-represented associates in a fast-paced utility customer service environment, with a strong focus on safety, operational excellence, employee performance, and customer satisfaction. This role oversees daily workforce activities, monitors performance metrics, manages staffing priorities, and ensures compliance with company policies, business controls, and labor agreements. The position requires strong leadership, analytical, communication, and problem-solving skills to effectively coach employees, resolve operational and employee relations issues, and drive continuous improvement while supporting safe, reliable service to utility customers.
- Role requires direct supervision of associates in a union environment, with a strong emphasis on managing and developing individual performance.
- Monitor and analyze individual performance on a daily basis, in an effort to achieve established scorecard targets and drive employee performance.
- Set priorities for the team to ensure effective workload management.
- Motivate, coach and develop personnel towards high levels of performance, quality, and technical competence.
- With oversight from manager, resolve employee relations/industrial relations matters to ensure consistency across the department and in compliance with policies, procedures and/or business plan.
- Plan, organize and coordinate a diverse workforce on a short- and long-term basis to ensure work is done safely and efficiently; to maximize operational effectiveness; and to achieve department targets.
- Position requires a high level of teamwork and coordination with internal team members and external stakeholders.
- Supervise and lead by initiating, guiding, supporting and motivating associates.
- Organize and lead team meetings. Plan and organize activities/projects.
- Analyze data to assess business performance and adjust local procedures as appropriate.
- Maintain staff levels/requirements to best meet business needs.
- Achieve operational excellence and safe work behaviors through leadership, teamwork and effective communication.
- Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.
- Location and shift of supervisory roles can vary depending on operational needs.
- BA/BS degree preferably in Business and a minimum of 5 years of work experience
- In lieu of a degree, a minimum of 10 years of work experience or meter reading operations
- Demonstrated leadership skills and ability to assume all aspects of the supervision of bargaining unit employees
- Experience with managing various priorities in a dynamic and cross functional environment while adhering to strict deadlines
- Ability to effectively utilize critical thinking skills for troubleshooting and resolution in high pressure situations
- Demonstrated strong verbal and written communication skills Demonstrated ability to effectively interact with Management, colleagues and customers
- Proficient computer skills, specifically in Microsoft Excel, Outlook, PowerPoint and Word
- General knowledge of SAP, CCS and UWUA Bargaining Agreement
- Demonstrated ability to work independently; prioritize work; meet deadlines and targets
- Must possess and maintain a valid US driver's license and a safe and satisfactory driving history
- Provide leadership coverage during major weather events and planned/unplanned outages, supporting overall center performance, maintaining adequate staffing, and providing in office support for the duration of the event
- Compliance with the Department of Energy's regulation 10 CFR 810 is required
Desired
- Experience working with union associates and grievance process
- Experience in meter reading operations. Broad knowledge and experience with Customer Service operations, familiarity with the meter-to-cash process, and related scorecard metrics and controls
- Demonstrated strong leadership skills; Able to assume all aspects of the supervision of personnel
- Technical and analytical/problem-solving expertise
- Ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations
- Strong verbal and written communication skills
- Able to work independently; prioritize work; meet deadlines and targets
- Demonstrated ability to effectively interact with management, colleagues and customers
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal
About PSEG
Sourced by ZipRecruiter
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
Industry
Clean energy services
Company size
10,000+ Employees
Headquarters location
Newark, NJ, US
Year founded
1903