60 Pseg Operations Jobs Hiring Near You

Requisition ID: 67476
Job Function/Category: Customer Services
Employment Type: Exempt Full Time
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
Job Summary
This position is part of a multi-level series (Grades 26/27). Determination of the grade level to be assigned will be based on experience and competencies of the successful candidate.
This opportunity is open to current PSEG employees only.
Job Responsibilities
Direct supervision of customer-facing bargaining unit associates, with a strong emphasis on managing and developing individual performance. Learn and apply suite of Call Center applications and utilize analytic tools to monitor and drive performance. Set priorities for the team to ensure effective workload management. Motivate, coach and develop personnel towards high levels of performance, call quality, and technical competence. With oversight from managers, resolve employee relations/industrial relations matters to ensure consistency across the department and in compliance with policies, procedures and/or business plan. Monitor and analyze individual and team performance on a daily basis, in an effort to achieve established scorecard targets. Plan, organize and coordinate a diverse workforce on a short- and long-term basis to ensure work is performed safely and efficiently; to maximize operational effectiveness; and to achieve department targets and support scorecard metrics. Position requires a high level of teamwork and coordination with internal team members and external stakeholders. Supervise and lead by initiating, guiding, supporting and motivating associates. Organize and lead team meetings. Plan and organize activities/projects. Analyze data to assess business performance and adjust local procedures as appropriate. Maintain staff levels/requirements to best meet business needs. Achieve operational excellence and safe work behaviors through leadership, teamwork and effective communication. Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectation for effective internal business controls.
The Inbound Credit and Collection Center is open from 7:30am - 8:00pm Monday to Friday. Operation and shift of supervisory roles can vary depending on business needs. Applicants must be able to work evenings, weekends, and overtime as needed.
Job Specific Qualifications
Required:
Bachelor's Degree or minimum of 4 years of equivalent experience in customer operations environment
General knowledge of the meter to cash, Customer Contact, and Customer Operations' processes and procedures, and related scorecard metrics and business controls
Demonstrated leadership skills and ability to assume all aspects of the supervision of bargaining unit of employees
Demonstrated ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations.
Demonstrated strong verbal and written communication skills
Ability to work independently; prioritize work; meet deadlines and targets
Demonstrated ability to effectively interact with management, colleagues and customers
Demonstrated experience using MS Office applications
Must possess a valid U.S. driver's license and maintain a safe driving record
Desired:
Working knowledge of CRM and SAP
Experience working in a Union environment
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
Nearest Major Market: Newark
Nearest Secondary Market: New York City
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