120 Penn Entertainment Director Of Operations Jobs Hiring Near You

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry where the days and nights are fast-paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for directing the overall operations and staff of the Finance department.  Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. 

• Ensures that scheduling is done effectively and efficiently, while maintaining labor costs, meeting staffing objectives, and achieving deadlines. 

• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns/deviations to the Executive Management / GM. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of the department's customer service goals.  

• Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control. 

• Plans, coordinates, and executes an efficient accounting and financial reporting system that provides data. 

• Financial Reporting as required by, among other Regulatory Bodies, the Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service, and the governing state. 

• Responsible for all regulatory compliance related to the Accounting System of Internal Controls as required by, among other agencies and governing bodies. 

• Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company. 

• Brings plans for operating efficiency to the attention of Management and assists in the implementation of developed processes. 

• Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing, and reporting on the variances from actual operating results. 

• Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company. 

• Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the Internal Revenue Service, the State Department of Revenue, and the State Gaming Commission. 

• Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues to Executive Management / GM. 
• Determines work procedures and expedites workflow. 
• Maintains strict confidentiality in all departmental and company matters. 

• Bachelor’s Degree, preferred Accounting; 10 or more years of experience or equivalent combination of education and experience; Graduate degree preferred. 

• Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members. 

• Must have the ability to present information and respond to questions from groups of managers, employees, and guests. 

• Must have the ability to perform statistical analyses. 

• Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

• Must have the ability to interpret a wide variety of technical instructions in mathematical or diagram form. 

• Must have the ability to solve practical problems and deal with a variety of situations. 

SUPERVISORY RESPONSIBILITIES                    

This job may or may not have supervisory responsibilities. 

• Responsible for staff development and training programs. 

• Responsible for the rewards and recognition program to maximize employee engagement. 
• Evaluates team members within the department and delivers constructive feedback to team members regarding performance. 
• Provides recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. 
• Manages work procedures and expedites workflow. 
• Provides recommendations for employee performance (disciplining, coaching, and counseling). 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES & REGISTRATIONS 

Employee must be able to qualify for gaming licenses, permits, etc., as required by federal, state, and local regulations.

PHYSICAL DEMANDS   

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to reach with hands and arms and to talk or hear. Specific vision abilities required for this job include close, color, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. An employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 42 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer