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60 Optimum Customer Service Representative Jobs Hiring Near You

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Understand and drive the attainment of key performance indicators, including service level, quality ...

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Understand and drive the attainment of key performance indicators, including service level, quality ...

Optimum Corp

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Understand and drive the attainment of key performance indicators, including service level, quality ...

Optimum

Event Representative

Piscataway, NJ · On-site

Engage with existing customers to identify needs and recommend tailored solutions, focusing on ... services. These pillars not only shape our culture but define Optimum as a place of excellence ...

Optimum

Event Representative

Piscataway, NJ · On-site

Engage with existing customers to identify needs and recommend tailored solutions, focusing on ... services. These pillars not only shape our culture but define Optimum as a place of excellence ...

Optimum

Event Representative

Tinton Falls, NJ

Engage with existing customers to identify needs and recommend tailored solutions, focusing on ... services. These pillars not only shape our culture but define Optimum as a place of excellence ...

Optimum

Event Representative

Wall, NJ · On-site

Engage with existing customers to identify needs and recommend tailored solutions, focusing on ... services. These pillars not only shape our culture but define Optimum as a place of excellence ...

Optimum

Event Representative

West Nyack, NY · On-site

Engage with existing customers to identify needs and recommend tailored solutions, focusing on ... services. These pillars not only shape our culture but define Optimum as a place of excellence ...

Optimum

Event Representative

Flagstaff, AZ · On-site

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Engage with existing customers to identify needs and recommend tailored solutions, focusing on ...

Optimum

Sales Representative

Kingwood, TX · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Sales Representative

Nacogdoches, TX · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Sales Representative

Plano, TX · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Sales Representative

Bryan, TX · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

New

Optimum

Direct Sales Representative

Nacogdoches, TX · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Door to Door Sales Representative

Tyler, TX · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Door to Door Sales Representative

Aurora, MO · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Door to Door Sales Representative

Hawthorne, NY · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

Optimum

Door to Door Sales Representative

Flagstaff, AZ · On-site

Showcase the unparalleled advantages of our products and services, effortlessly addressing customer ... At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:

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Optimum Jobs Information

What is it like to work at Optimum?

Optimum is a company that values innovation and customer satisfaction, fostering a collaborative and dynamic work environment. The company's team structure is designed to encourage open communication and cross-functional collaboration, with a focus on delivering high-quality services and solutions to its customers. Working at Optimum may appeal to candidates who are passionate about technology and customer-centric approaches, as the company offers opportunities for professional growth and development in a fast-paced and ever-evolving industry.

What makes Optimum an attractive place to work?

Optimum is a leading provider of telecommunications and media services, known for its commitment to delivering innovative solutions and exceptional customer experiences. The company fosters a dynamic work environment that encourages collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Optimum, individuals can contribute to shaping the future of the industry and enjoy a range of benefits, including opportunities for career advancement and personal development.

Do workers at Optimum get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Optimum pay people when they’re sick?

Yes. Most people get paid when they’re sick.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

At Optimum, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Optimum affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Optimum?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 29% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Optimum worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Optimum workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Optimum workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at Optimum?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Optimum managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Optimum spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Optimum?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Optimum good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Optimum feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Optimum get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Optimum?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Optimum enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Optimum recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Optimum?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Optimum?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Optimum’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Optimum is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Optimum?

What are the most popular categories at Optimum?

Infographic showing various Customer Service Representative job openings at Optimum in the United States as of August 2026, with employment types broken down into 1% Internship, and 99% Full Time. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution.

SVP Customer Retention

Optimum

Long Island City, NY • On-site

$15.50 - $21/hr

Full-time

Re-posted 7 days ago

Optimum rating

7.5

Company rating: 7.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

49th of 99 rated telecommunications companies

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

 
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.


If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The SVP of Customer Retention will lead Optimum's brand customer base management focusing in on retention and loyalty efforts, increasing the lifetime value of our customer base. The SVP of Customer Retention will be responsible for leading multiple Retention Call Centers, both in-house and third party managed. Focusing on activities that contribute to the retention of customers and enhancing the customer experience. An expert in customer engagement, build and maintain an Optimum customer retention strategy with cross-functional partnership in other areas of Optimum customer base management channels. This role requires cross-functional solid leadership with retention marketing, product experience, operations, and analytics teams to deliver orchestrated customer experiences that create value for our customers and extend the subscriber lifetime value.

Responsibilities
  • Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention
  • Build, manage and ensure cascade of Optimum brand customer retention strategies and priorities into short- and mid-term objectives for the call center retention operations
  • Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives
  • Cross-functional partnership to ensure the processes and experiences of a customer are aligned to the processes the retention call center operations fulfill
  • Responsible for partnering, ensuring alignment and executing retention playbook and protecting customer relationships, all lines of business, and revenue
  • Partner with Billing & Collection, E-commerce, Retail, and Sales Channels to streamline customer retention strategy and centralize customer retention operations
  • Partnering with CX team to maintain & measure departmental KPIs to garner actionable insights that will drive strategies around churn reduction and revenue optimization
Qualifications
  • Bachelor's or master's degree. MBA is preferred
  • Minimum fifteen years' experience in Retention or Customer Operations environment
  • Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred
  • Extensive experience building & running customer retention and base management operations organization, with demonstrated results in driving enhanced productivity and improved operational metrics ideally, in Telco and Cable Industry
  • Extensive strategy skills and experience in Customer Base Management. Specific experience with churn analytics, churn reduction strategies as well as root cause analysis and resolution are needed
  • Experience developing segmentation strategies, customer lifecycle and loyalty programs
  • BPO management experience including experience across multiple channels such as inbound, outbound, chat and email
  • Demonstrated ability to define business KPIs and establish measurement frameworks

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. 

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $242,760.00 - $346,800.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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