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60 Onetrust Technical Support Engineer Jobs Hiring Near You

OneTrust

Quality Engineer - Performance

Atlanta, GA · On-site

... support all the primary responsibilities. This role is critical in keeping OneTrust on the ... Understand and translate business and technical requirements into performance tests within a CI ...

OneTrust

Principal Software Engineer

San Francisco, CA · On-site

$159.10K - $213.20K/yr

... Governance team at OneTrust. Principal Software Engineers are responsible for developing ... Support development of Java microservices/Libraries while integrating with various AI platforms for ...

OneTrust

Senior Software Engineer

Atlanta, GA · On-site

$117.80K - $155.30K/yr

... OneTrust. Senior Software Engineers are responsible for developing, contributing to decisions ... Support development of Java microservices/Libraries while integrating with various AI platforms for ...

OneTrust

Senior Product Marketing Manager

Atlanta, GA · On-site

$116.40K - $152.40K/yr

You will work cross-functionally and leverage both technical and storytelling skills to drive ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Senior Product Marketing Manager

San Francisco, CA · On-site

$142.60K - $186.70K/yr

You will work cross-functionally and leverage both technical and storytelling skills to drive ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Senior Product Marketing Manager

San Francisco, CA · On-site

$142.60K - $186.70K/yr

You will work cross-functionally and leverage both technical and storytelling skills to drive ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

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OneTrust Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What other companies are hiring for Technical Support Engineer jobs?
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Infographic showing various Technical Support Engineer job openings at Onetrust in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Quality Engineer - Performance

Quality Engineer - Performance

OneTrust

Atlanta, GA • On-site

Other

Posted 7 days ago

Job description

The Challenge

Due to rapid growth and increased demand for our AI-Ready Compliance platform, OneTrust is looking for an experienced and dedicated Performance Engineer with excellent testing skills.

The Performance Engineer will be responsible for driving and developing consistent performance/load tests that will be used to ensure the quality of the product. The right person will have proven core QA competencies and ability to create stable performance tests, high attention to detail, and ability to work in heavily Continuous Deployment environments.

The Performance Engineer should have a strong desire to understand the AI Governance and Privacy industry, including regulatory environments, and uses this curiosity to build skills that will support all the primary responsibilities.  This role is critical in keeping OneTrust on the forefront of industry trends, competitive landscape and continually improve our core application.

Your Mission
  • Understand and translate business and technical requirements into performance tests within a CI environment.
  • Work with product management, and other functional teams to own and deliver performance/load test plans.
  • Collaborate with different functional groups (Development and Operations) to identify gaps, prioritize, and resolve issues.
  • Conduct system performance testing to ensure system reliability, capacity and scalability.
  • Get to the bottom of the performance issue and make recommendations to Dev and Operations teams.
  • Generate test summary reports for management review.
  • Train and mentor junior performance engineers.
  • Define test data and reports for both functional and non-functional requirements
  • Use strong communication and natural curiosity to provide trusted and highly valuable feedback
You Are/Have
  • Bachelor's degree in Computer Science, Engineering, or related technical or business field
  • 2-4+ years of relevant experience working as a Performance Engineer.
  • Ability to write new and maintain existing scripts using BlazeMeter and JMeter.
  • Ability to execute scripts under load or without load.
  • Ability to analyze the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.
  • Skills to Identifying memory leakage, connection issues & Bottleneck problem in the application.
  • Familiarity with JIRA for raising and tracking performance issues.
  • Familiarity with Gitlab and other git tools for managing source code.
  • Strong experience with database testing (SQL/NoSQL).
  • Experience working with CI tools like Jenkins and Gitlab CI and ability to write pipeline scripts for performance test execution.
  • Superior communication and organizational skills.
  • Strong ability to work as part of a team, solve problems independently and supervise junior engineers.
  • Experience in cloud application projects preferable (Azure or AWS).
  • Experience working on Enterprise scale software in an Agile manner.
  • Ability to approach products from various points of view.
  • Agile development experience (Behavior Driven Development (BDD) / Test Driven Development (TDD), SCRUM).
  • Experience working with mixed onshore.
  • Experience with Docker or Kubernetes.
Extra Awesome
  • Experience with AI tools like Copilot, Windsurf or Claude Code.

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