Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
46 Nice Jobs Hiring in Oregon
Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The ...
Transformation Consultant
OR · On-site +1
A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You ...
Transformation Consultant
OR · On-site +1
A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at client organizations to define and lead enterprise-wide AI and agentic transformation programs. You ...
AI Transformation Strategist
OR · On-site +1
A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level - with CX, Operations ...
AI Transformation Strategist
OR · On-site +1
A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level - with CX, Operations ...
Commercial Account Executive
OR · On-site +1
Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...
Commercial Account Executive
OR · On-site +1
Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. * Establishing new strategic relationships while maintaining existing ...
Solutions Architect
OR · On-site +1
$63 - $83/hr
Consult NICE capabilities, available technologies, and solutions * Assist internal training department to develop targeted product certification programs which ensure customer facing employees have ...
Solutions Architect
OR · On-site +1
$63 - $83/hr
Consult NICE capabilities, available technologies, and solutions * Assist internal training department to develop targeted product certification programs which ensure customer facing employees have ...
Public Safety Solutions Engineer
OR · On-site +1
The primary objective of this role is to successfully support in the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector ...
Public Safety Solutions Engineer
OR · On-site +1
The primary objective of this role is to successfully support in the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector ...
Product Pre-Sales Engineer, AI
OR · On-site +1
You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE's Agentic AI-first CX platform to define and deliver solutions that drive measurable ...
Product Pre-Sales Engineer, AI
OR · On-site +1
You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE's Agentic AI-first CX platform to define and deliver solutions that drive measurable ...
Principal AI-Driven Enterprise Support Engineer
OR · On-site +1
At NICE, we're building a new model for enterprise support. Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to ...
Principal AI-Driven Enterprise Support Engineer
OR · On-site +1
At NICE, we're building a new model for enterprise support. Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to ...
AI Solution Strategist
OR · On-site +1
$121K - $156K/yr
Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor
AI Solution Strategist
OR · On-site +1
$121K - $156K/yr
Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor
Technical Enablement Manager
OR · On-site +1
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are ...
Technical Enablement Manager
OR · On-site +1
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are ...
Senior Customer Success Manager
OR · On-site +1
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are ...
Senior Customer Success Manager
OR · On-site +1
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are ...
Customer Success Manager
OR · On-site +1
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer ...
Customer Success Manager
OR · On-site +1
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer ...
Forward Deployed Engineer
OR · On-site +1
Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor
Forward Deployed Engineer
OR · On-site +1
Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor
Account Executive
OR · On-site +1
The Account Executive will own the full sales cycle while acting as a trusted, consultative partner-positioning NiCE's Public Safety solution portfolio through direct selling, partner collaboration ...
Account Executive
OR · On-site +1
The Account Executive will own the full sales cycle while acting as a trusted, consultative partner-positioning NiCE's Public Safety solution portfolio through direct selling, partner collaboration ...
Partner Executive - SLED
OR · On-site +1
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are ...
Partner Executive - SLED
OR · On-site +1
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are ...
Account Executive - East
OR · On-site +1
The Account Executive will own the full sales cycle while acting as a trusted, consultative partner-positioning NiCE's Public Safety solution portfolio through direct selling, partner collaboration ...
Account Executive - East
OR · On-site +1
The Account Executive will own the full sales cycle while acting as a trusted, consultative partner-positioning NiCE's Public Safety solution portfolio through direct selling, partner collaboration ...
Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages. Requisition ID ...
Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages. Requisition ID ...
Senior Technical Account Manager
OR · On-site +1
Promote adoption of additional NiCE solutions, services, training, and consulting offerings * Help customers measure business value, ROI, and realized outcomes * Support account planning, retention ...
Senior Technical Account Manager
OR · On-site +1
Promote adoption of additional NiCE solutions, services, training, and consulting offerings * Help customers measure business value, ROI, and realized outcomes * Support account planning, retention ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
Lead Client Services Project Manager, CX
OR · On-site +1
Customer and NICE Stakeholder Management * Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. * Develop, manage, and maintain detailed ...
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Job description
TheImplementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.
This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement.
The Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As a Implementation Engineer, a Typical Day Might Include the Following:
TECHNICAL
- Provide technical configuration and, in some cases, programming as required.
- Provide process, data and object modeling in a variety of application and database environments.
- Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain expertise and currency in industry leading contact center technologies.
PROJECT
- Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
- Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
BUSINESS
- Present a professional image in conduct, attitude and attire.
- Assist with the development of client information management standards and evaluation of technology trends.
- Contribute to business area assessment, user needs analysis and business systems design.
SUPERVISORY
- Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
To Land This Gig You'll Need:
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
- MBA preferred.
- 5+ years of professional experience beyond education requirements above.
- Type of experience varies depending on Professional Service Engineers specialization:
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
- Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Bonus Experience:
- Prior consulting experience.