Service Delivery Manager
TX · On-site
The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...
63 Nexrep Service Delivery Manager Jobs Hiring Near You
Service Delivery Manager
TX · On-site
The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...
Service Delivery Manager
Mclean, VA · On-site
$146K - $234K/yr
Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...
Service Delivery Manager
Mclean, VA · On-site
$146K - $234K/yr
Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...
Service Delivery Manager
$2.5K/wk
Who You Are The Service Delivery Manager is responsible for providing support and excellence in service delivery for all Managed Services clients. The ideal candidate will have a strong understanding ...
Service Delivery Manager
$2.5K/wk
Who You Are The Service Delivery Manager is responsible for providing support and excellence in service delivery for all Managed Services clients. The ideal candidate will have a strong understanding ...
Service Delivery Manager
Boston, MA · Remote
About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...
Service Delivery Manager
Boston, MA · Remote
About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...
WI · On-site
$90 - $120/hr
The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...
New
WI · On-site
$90 - $120/hr
The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...
New
As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...
As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...
Service Delivery Manager
Dallas, TX · On-site
... years in IT program/project management with multi-stream delivery experience ... cloud services (IaaS, PaaS, networking, security). • Skills ...
Service Delivery Manager
Dallas, TX · On-site
... years in IT program/project management with multi-stream delivery experience ... cloud services (IaaS, PaaS, networking, security). • Skills ...
Service Delivery Manager
$120K - $153K/yr
About This Job The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and ...
Service Delivery Manager
$120K - $153K/yr
About This Job The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and ...
Service Delivery Manager
Argillite, KY · On-site
We're looking for a Service Delivery Manager to partner with enterprise clients-supporting smooth onboarding, building strong relationships, and driving ongoing value across our B2B and B2B2C ...
Service Delivery Manager
Argillite, KY · On-site
We're looking for a Service Delivery Manager to partner with enterprise clients-supporting smooth onboarding, building strong relationships, and driving ongoing value across our B2B and B2B2C ...
Service Delivery Manager, Cloud, Marietta, GA The Service Delivery Manager will provide essential leadership and oversight within the delivery operations team to ensure projects are completed in ...
Service Delivery Manager, Cloud, Marietta, GA The Service Delivery Manager will provide essential leadership and oversight within the delivery operations team to ensure projects are completed in ...
Service Delivery Manager
Mclean, VA · On-site
$146 - $234/hr
Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will ...
Service Delivery Manager
Mclean, VA · On-site
$146 - $234/hr
Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will ...
Service Delivery Manager
Boston, MA · On-site
$145K - $170K/yr
Overview We are seeking a Boston-based Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role combines service delivery, operational ...
Service Delivery Manager
Boston, MA · On-site
$145K - $170K/yr
Overview We are seeking a Boston-based Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role combines service delivery, operational ...
Service Delivery Manager
Fargo, ND · On-site
Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...
Service Delivery Manager
Fargo, ND · On-site
Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...
Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...
Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...
Service Delivery Manager
Kelowna, BC · On-site
$100K - $125K/yr
As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible ...
Service Delivery Manager
Kelowna, BC · On-site
$100K - $125K/yr
As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible ...
Enterprise Service Delivery Manager Location: Houston TX - Hybrid Duration: 6-12 months We are looking more for someone with IT incident management, service delivery experience. Here is as brief ...
Enterprise Service Delivery Manager Location: Houston TX - Hybrid Duration: 6-12 months We are looking more for someone with IT incident management, service delivery experience. Here is as brief ...
Job Summary A Service Delivery Manager (SDM) is a trusted advisor to Auxis' (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure ...
Job Summary A Service Delivery Manager (SDM) is a trusted advisor to Auxis' (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure ...
You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer ...
You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer ...
Service Delivery Manager 3
Roanoke, TX · On-site
Service Delivery Manager Reports to: Senior Director, School Services (De facto IT Director) Position Summary The Service Delivery Manager (SDM) is accountable for the governance, performance, and ...
Quick apply
Service Delivery Manager 3
Roanoke, TX · On-site
Service Delivery Manager Reports to: Senior Director, School Services (De facto IT Director) Position Summary The Service Delivery Manager (SDM) is accountable for the governance, performance, and ...
ALL US VISA's ARE ACCEPTED H1 TRANSFERS ARE ACCEPTED W2 ROLE ONLY - · Service Delivery Manager profiles with Retail background experience pref.. · Big plus is with Merch/OMS product background. · ...
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ALL US VISA's ARE ACCEPTED H1 TRANSFERS ARE ACCEPTED W2 ROLE ONLY - · Service Delivery Manager profiles with Retail background experience pref.. · Big plus is with Merch/OMS product background. · ...
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Full-time
Posted 4 days ago
Job description
POSITION SUMMARY
Principal purpose or function of the position.
The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities.
Working on a portfolio of accounts and acting as the official 'voice' of the customer, the SDM works closely with the client, internal service operations and sales teams, ensuring effective and high-quality service delivery through BAU, service transitions, service reviews and service improvement.
EDUCATION AND EXPERIENCE
Essential
Desirable
KEY JOB ELEMENTS
Service Level Management & Contractual Obligations
Escalation Management
Continual Service Improvement
Service Reporting & Reviews
Service Transitions
Customer & Stakeholder Management
PERSON SPECIFICATION
Other Requirements
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating an inclusive environment where everyone can thrive.
Principal purpose or function of the position.
The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities.
Working on a portfolio of accounts and acting as the official 'voice' of the customer, the SDM works closely with the client, internal service operations and sales teams, ensuring effective and high-quality service delivery through BAU, service transitions, service reviews and service improvement.
EDUCATION AND EXPERIENCE
Essential
- Minimum 5+ years' experience in Service Management, Service Delivery or client-facing IT operations role.
- Good understanding of ITIL Service Management principles and frameworks.
- Demonstrated ability to manage SLAs, KPIs, and service governance in a complex environment.
- Strong stakeholder management and communication skills at all levels.
- Familiarity with MSP or outsourced service delivery environments.
Desirable
- ITIL v4 Foundation certification (or equivalent).
- Commercial awareness, with experience working alongside account or commercial management functions.
KEY JOB ELEMENTS
Service Level Management & Contractual Obligations
- Actively monitor SLAs and KPIs on an ongoing basis to ensure contractual compliance
- Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise.
- Ensure SLA breaches are managed, communicated, and formally remediated.
- Ensure all service obligations within the signed agreement are fulfilled.
- Collaborate with the relevant Account Manager where gaps are identified or contractual terms are no longer fit for purpose.
- Ensure services are delivered in line with contractual and compliance requirements.
- Enforce agreed processes, controls, and governance standards across service operations.
Escalation Management
- Serve as a key point in the escalation flow, focusing on resolving issues early before they escalate to a significant hierarchical level.
- Work with the Major Incident Manager (MIM) on incident and major incident handling, governance and communication.
- Review Root Cause Analysis (RCA) reports and Major Incident Reviews.
- Ensure correct escalation paths, stakeholder communications, and post-incident governance are followed.
Continual Service Improvement
- Own the process for managing relevant service improvement plans and identifying opportunities to enhance service provision.
- Maintain and actively track a Continual Service Improvement (CSI) register.
- Use service data, trends, and customer feedback to drive tangible improvements in service value over time.
Service Reporting & Reviews
- Review and sign off relevant service reports.
- Chair Monthly Service Reviews, produce meeting actions, and ensure all actions are completed or updated prior to the next review.
- Provide input into Quarterly Business Reviews (QBRs), presenting performance, risks, trends, and improvement actions clearly.
Service Transitions
- Engage with clients early during onboarding transitions to facilitate relationship-building and service design alignment.
- Ensure full familiarity with contracted services before go-live, with enough runway to address design or delivery gaps.
Customer & Stakeholder Management
- Act as the primary operational point of contact for the client.
- Build trusted, long-term relationships with key stakeholders across the client's business.
- Manage expectations proactively and maintain clear, transparent service communications.
PERSON SPECIFICATION
- Attention to Detail: Maintains high standards and accuracy on regular reporting and documentation.
- Client-Facing Confidence: Exceptional interpersonal, written, and verbal communication skills, with the ability to communicate credibly with stakeholders at all levels, including senior leadership.
- Collaboration: Works effectively across technical teams, service desk, sales and business stakeholders.
- Self-Driven & Adaptable: Continuously and proactively looks to improve services and customer experience.
- Multitasking: Comfortable handling multiple customers simultaneously, prioritizing actions, and adapting to changing demands.
Other Requirements
- Occasional out-of-hours contact may be required.
- Hybrid working - travel to customer site in Houston required a minimum 3 days a week.
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating an inclusive environment where everyone can thrive.