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60 Iqor Senior Operations Manager Jobs Hiring Near You

IntouchCX

Senior Operations Manager

Altamonte Springs, FL · On-site

$80K - $90K/yr

We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role ...

Amazon

Sr. Operations Manager

North Randall, OH · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Johnston, RI

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Windsor, CT

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at ...

Amazon

Sr. Operations Manager

Windsor, CT · On-site

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at ...

Amazon

Sr. Operations Manager

Wilmington, DE · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

Amazon

Sr. Operations Manager

Akron, OH

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Akron, OH · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

Amazon

Sr. Operations Manager

Wilmington, DE · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

Amazon

Sr. Operations Manager

Wilmington, DE · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

NOV, Inc.

Sr. Operations Manager

Yukon, OK · On-site

The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...

Amazon

Sr. Operations Manager

Wilmington, DE · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

NOV, Inc.

Sr. Operations Manager

Yukon, OK · Remote

The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...

Premier Service

Senior Operations Manager

Crete, IL · On-site

Senior Operations Manager Premier is a leading landscape company dedicated to transforming outdoor spaces and nurturing a culture of respect, safety, and growth. From residential gardens to large ...

Amazon

Senior Operations Manager

San Bernardino, CA

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

Amazon

Senior Operations Manager

Woodbury, MN · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

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iQor Jobs Information

Do workers at iQor get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

Does iQor pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

At iQor, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from iQor affordable enough for their workers?

Only some people say the health insurance costs are okay.
64% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at iQor?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 73% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 7% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers at iQor worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do iQor workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for iQor workers to change shifts?

Some people find it hard to change shifts.
39% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at iQor?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Do iQor managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at iQor spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at iQor?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at iQor good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
44% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at iQor feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at iQor get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at iQor?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at iQor enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at iQor recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at iQor?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at iQor?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think iQor’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how iQor is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Senior Operations Manager jobs?
What are the most popular jobs at Iqor?

Senior Operations Manager

IntouchCX

Altamonte Springs, FL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

IntouchCX rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

54th of 71 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will...
  • Ensure proper planning, staffing, and direction of operational functions
  • Review team performance daily to ensure optimal production is reached
  • Ensure proficient training and staff development is achieved across all teams
  • Develop and execute motivational incentives on the floor
  • Be responsible for ramp-up drives and goals
  • Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
  • Create action plans for continuous improvement
  • Ensure Service Level Agreements are met with optimum quality & service
  • Authorize and coordinate staffing schedule changes
  • Participate in partner calls and meetings

As Senior Operations Manager, You Have...
  • 5 to 7 years of management experience in the call center industry
  • A post-secondary diploma or degree with a major in Business
  • Client relationship management experience
  • Experience with managing budgets and understanding statistics
  • Experience maintaining and developing operational statistics, financial management information and results reporting
  • Excellent communication skills, both verbal and written
  • Above average organizational and time management skills
  • Ability to work under tight deadlines
  • Ability to implement change and innovation
  • Ability to communicate with various positions and departments

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Senior Operations Manager...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

What IntouchCX employees say

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