iQor
iQor

1 Iqor Customer Service Associate Jobs Hiring Near You

Desktop Technician II

Charlotte, NC · On-site

$19.75 - $25.25/hr

Job Summary: We're excited you've considered to Be More with iQor. From Customer Interactions to ... Strong communication and customer service skills. * Ability to work independently and prioritize ...

New

iQor Jobs Information

Do workers at iQor get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.

Does iQor pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
61% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.

At iQor, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
79% of people say they have to use vacation days when they’re out sick.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from iQor affordable enough for their workers?

Only some people say the health insurance costs are okay.
61% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at iQor?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 73% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 7% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers at iQor worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do iQor workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for iQor workers to change shifts?

Some people find it hard to change shifts.
39% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at iQor?

Some people find it hard to get time off.
49% of people report it’s hard to get time off.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.

Do iQor managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at iQor spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at iQor?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at iQor good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at iQor feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at iQor get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at iQor?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at iQor enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at iQor recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at iQor?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at iQor?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think iQor’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how iQor is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Associate jobs?

Desktop Technician II

Charlotte, NC • On-site

iQor
Strategic Planning Consulting Services • 5 - 10K employees

$19.75 - $25.25/hr

Other

Posted 3 days ago

New


iQor rating

5.9

Company rating: 5.9 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers


Job description

Job Summary:

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!


Job Summary

A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.


Responsibilities

  • Provide technical support to end-users in person, via phone, or remote assistance.
  • Troubleshoot and resolve hardware and software issues related to desktop systems.
  • Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
  • Install, configure, and upgrade software applications and operating systems on desktops.
  • Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
  • Set up new desktop computers and peripheral devices for end-users.
  • Assist with the setup and configuration of printers, scanners, and other peripheral devices.
  • Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
  • Maintain accurate records of technical issues and solutions in a ticketing system.
  • Train end-users on basic troubleshooting techniques and the proper use of desktop systems.


Skills Requirements

  • Proven experience as a desktop technician or similar role.
  • Strong knowledge of desktop hardware components, operating systems, and software applications.
  • Proficiency in troubleshooting and resolving hardware and software issues.
  • Familiarity with network connectivity and basic network troubleshooting.
  • Experience with Active Directory, group policies, and user account management.
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills.
  • Ability to work independently and prioritize tasks effectively.
  • Attention to detail and a commitment to providing quality technical support.


Education Requirements

High school diploma or equivalent; additional technical certifications or degrees are a plus.

Physical Requirements

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.



What iQor employees say

Pay

Benefits

Hours and flexibility

Workplace

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About iQor

Sourced by ZipRecruiter

iQor is a global provider of customer support and business process outsourcing (BPO) solutions. With a focus on delivering exceptional customer experiences, iQor helps businesses across various industries enhance their customer support, sales, and back-office operations. At iQor, their skilled workforce, advanced technologies, and data-driven insights work together to optimize customer interactions and drive operational efficiency. iQor offers a comprehensive suite of services, including customer care, technical support, sales, collections, and receivables management. By leveraging their expertise in customer service, iQor helps businesses build and maintain strong relationships with their customers while driving revenue growth.

Industry

Strategic planning consulting services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Petersburg, FL, US

Year founded

1998

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