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Intercom

15 Intercom Business Development Manager Jobs Hiring Near You

Intercom

Pre-Sales Senior Engagement Manager

Chicago, IL · On-site

$133.70 - $159.65/hr

Fin can also be combined with our natively integrated Intercom help desk for one single system that ... Scope what success looks like - Translate business and technical requirements into clear Statements ...

Intercom

$172 - $205/hr

... role, managing C-Level technical and business relationships * Strong technical acumen with ... Intellectual or developmental disability * Mental health conditions, for example, depression ...

Intercom

Senior TPM - Enterprise Systems

San Francisco, CA · On-site

$156 - $187/hr

Fin can also be combined with our natively integrated Intercom help desk for one single system that ... business problems into sequenced, funded and delivered programs. This is a program management role ...

Intercom

$191 - $228/hr

Fin can also be combined with our natively integrated Intercom help desk for one single system that ... role, managing C-Level technical and business relationships * Strong technical acumen with ...

Intercom

$208 - $249/hr

Fin can also be combined with our natively integrated Intercom help desk for one single system that ... Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business ...

Intercom

Senior IT Systems Engineer

San Francisco, CA · On-site

$142 - $237/hr

Fin can also be combined with our natively integrated Intercom help desk for one single system that ... If you are already in the identity management and employee lifecycle automation space, this is the ...

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Intercom Jobs Information

What is it like to work at Intercom?

Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.

What makes Intercom an attractive place to work?

Intercom is a well-established and respected leader in the customer messaging and engagement space, known for its innovative approach to customer communication and experience. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on building a diverse and inclusive team. By joining Intercom, professionals can contribute to shaping the future of customer engagement, develop their skills in a rapidly evolving industry, and enjoy opportunities for growth and professional development within a stable and successful organization.

What other companies are hiring for Business Development Manager jobs?

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Senior Manager, Forward Deployed Engineering

Intercom

San Francisco, CA • On-site

$120 - $160/hr

Other

Posted 10 days ago

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

We are seeking a commercially‑minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI‑first platform to the world’s most complex organizations.

You will own both the technical execution and the business value outcomes, ensuring that our high‑stakes deployments result in tangible success for our customers.

About this Role

This role is both strategic and hands‑on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.

Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R&D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be responsible for codifying what works in the field into tools and playbooks that create leverage for the wider organization.

What will I be doing?
  • Lead, coach, and nurture a high‑performing FDE team while operating under pressure in high‑stakes customer engagements.
  • Own end‑to‑end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
  • Operate as a player‑coach, actively engaging in strategic deals while developing team capabilities. We value leaders who are in the details, and “show, not tell”.
  • Support complex, seven‑figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
  • Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Fin and our customers.
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