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Intercom Jobs Information

What is it like to work at Intercom?

Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.

What makes Intercom an attractive place to work?

Intercom is a well-established and respected leader in the customer messaging and engagement space, known for its innovative approach to customer communication and experience. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on building a diverse and inclusive team. By joining Intercom, professionals can contribute to shaping the future of customer engagement, develop their skills in a rapidly evolving industry, and enjoy opportunities for growth and professional development within a stable and successful organization.
What other companies are hiring for Solutions Architect jobs?
Infographic showing various Solutions Architect job openings at Intercom in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Technology Solutions Architect

Securitas Electronic Security Inc.

Elmsford, NY • On-site

$71K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Job description

Securitas Technology, a global leader in integrated security solutions, is dedicated to helping make the world a safer place. With over 13,000 employees in 40 countries, we protect and empower businesses through a connected ecosystem of health, safety, and security solutions. As a trusted leader in systems integration and alarm monitoring, we bring the Securitas Technology Difference to life— delivering a comprehensive suite of video surveillance, access control, intrusion detection, fire safety, and integrated security solutions.


We’re seeking a Technology Solutions Architect (TSA) to join our Engineering Center of Excellence. This role supports our sales Organization by developing repeatable, cutting-edge electronic security solutions tailored to client needs. Collaborating closely with sales leadership, the TSA plays a key role in shaping strategy, design, and technology support across regional and national teams.

Primary responsibilities include:

  • Providing subject matter expertise to drive customer discussion on electronic security solution offerings
  • Assist in coordinating communications and activities between the sales teams, local & regional field resources and the pre/post-sales engineering department
  • Act as and be the systems integrations and field applications expert for the sales organization
  • Directs and acts as a technology mentor for sales, costing, engineering, and field implementation
  • Perform customer consultations, presentations, and demonstrations of identified technologies that fit the need for the customer’s solution
  • Assist in Securitas events, and external tradeshow, such as, but not limited to GSX, ISC, NRF, RILA, and more

Additional responsibilities include:

  • Conduct detailed field surveys for use in the design development and estimating of a customer’s solution
  • Value engineer solutions to meet customer needs and support the sales operations teams to win
  • Support costing & estimating engineers by developing, providing, and collaborating on bill of materials, scope of work, presales device placement drawings and subcontractor collaboration
  • Assists in the preparation of sales proposals by providing pertinent technical information and reviews proposals for technical accuracy and adherence to product standards
  • Advises and interacts with product management regarding product defects and provides customer input on suggested product improvements
  • Support the field teams by selecting standard technology across installations. Where necessary, this includes supporting field installations with understanding of design and solution
  • Provide insight and assist in the process of creating advanced plans when customers are migrating or implementing new technology. This includes technology selection, and project planning
  • Support sales with technology related questions or scope. Help them understand what solution and strategy is required to accomplish a job, specification requirement and to win. This includes attending meetings, walk throughs and scope reviews

Qualification and Education

  • 6+ Years’ experience in Electronic Security
  • 5+ Years’ experience in designing Electronic Security systems (Intrusion Detection Systems (IDS), Access Control Systems (ACS), CCTV/ VMS (Video Management System, Visitor Management Systems, Intercom Systems)
  • Bachelor's Degree, or equivalent education and/or experience
  • A valid state driver’s license, without restrictions
  • Detailed knowledge of integrated electronic security solutions and design
  • Some knowledge of Fire Alarm & Life Safety Code
  • Working knowledge of Computer Systems & Networking
  • Ability to read & interpret electronic security specifications, perform equipment counts (take off’s). Identify cable requirements & distances, as well as calculate power load & battery calculations.
  • Clear, professional communicator with the ability to engage effectively with internal teams and clients
  • Self-motivated, detail-oriented, and deadline-driven

Preferred Skills

  • Consultative sales process experience preferred
  • Field Applications experience preferred
  • Systems Integration experience preferred
  • Physical Security Information Management (PSIM) and Global Security Operations Centers (GSOC) experience preferred
  • Bluebeam and Visio experience preferred
  • Knowledge of high security credentials such as iClass/DESFire & Personal Identity Verification (PIV/FICAM).
  • Understanding / Certification with UL (681 & 2050) & High Security applications/systems.
  • Knowledge of Structured cabling / BICSI Certification / EIA/TIA-568.
  • Understanding of NFPA (National Fire Protection Association) code (Specifically in your assigned area) / NICET Certified.

Additional Notes

  • Travel expected to be about 50%

Securitas Technology Offers Comprehensive Benefits Including

  • Opportunity for annual merit pay increases
  • Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday, and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!


We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.


Securitas Electronic Security logo

About Securitas Electronic Security

Sourced by ZipRecruiter

Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. SES offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Industry

Investigation and physical security services

Company size

1,001 - 5,000 Employees

Headquarters location

Uniontown, OH, US

Year founded

1934

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