ZipRecruiter

Log In

Intercom
Intercom

2 Intercom Project Manager Jobs Hiring Near You

All JobsIntercom JobsIntercom Project Manager Jobs

Intercom Jobs Information

What are the key skills and qualifications needed to thrive as a Project Manager, and why are they important?

To thrive as a Project Manager, you need strong organizational, leadership, and problem-solving skills, often supported by a degree in business or a related field and relevant project management experience. Familiarity with project management software (like Microsoft Project, Asana, or Jira) and certifications such as PMP or PRINCE2 are typically required. Excellent communication, adaptability, and conflict resolution skills help you lead diverse teams and manage stakeholder expectations. These skills ensure projects are delivered on time, within budget, and to the desired quality, driving organizational success.

How does a Project Manager typically collaborate with cross-functional teams during a project lifecycle?

Project Managers play a central role in coordinating efforts across various departments such as engineering, marketing, finance, and operations. They facilitate regular meetings, set clear expectations, and ensure all stakeholders are aligned on project goals, timelines, and deliverables. Effective communication and conflict resolution skills are crucial, as Project Managers often bridge gaps between different teams to keep the project on track. This collaborative approach helps to identify potential issues early and fosters a cohesive team environment.

What does a Project Manager do?

A Project Manager is responsible for planning, organizing, and overseeing projects to ensure they are completed on time, within budget, and meet the required quality standards. They coordinate between different teams, manage resources, set deadlines, and handle any issues that arise during the project lifecycle. Project Managers also communicate progress to stakeholders and adjust plans as needed to achieve project goals.

What does a project manager actually do?

A project manager oversees planning, executing, and closing projects by coordinating teams, managing budgets, and ensuring deadlines are met. They use tools like Gantt charts and require skills in communication, organization, and risk management to deliver successful outcomes.

What is the difference between Project Manager vs Business Analyst?

AspectProject ManagerBusiness Analyst
CertificationsPMP, CAPMCBAP, CCBA
Work EnvironmentLeads projects, manages teamsAnalyzes business needs, documents requirements
Industry UsageCommon in IT, construction, engineeringCommon in IT, finance, healthcare
Primary FocusProject delivery, timelines, budgetsBusiness process, requirements, solutions

The main difference between a Project Manager and a Business Analyst is their focus. Project Managers oversee project execution, timelines, and team coordination, while Business Analysts focus on understanding business needs and defining requirements. Both roles are essential in project success but serve different functions within the project lifecycle.

What is it like to work at Intercom?

Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.
What other companies are hiring for Project Manager jobs?
What are the most popular jobs at Intercom?
What are the most popular categories at Intercom?
Infographic showing various Project Manager job openings at Intercom in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Senior Customer Success Manager (Portuguese Speaker)

Senior Customer Success Manager (Portuguese Speaker)

Intercom

Chicago, IL • On-site

$162K - $193.50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Senior Customer Success Manager (Portuguese Speaker)

Chicago, Illinois

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities
  • Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
  • Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
  • Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
  • Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
  • Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
  • Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
  • Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
  • Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy.
What skills do I need?
  • 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
  • Experience with business process mapping, requirements analysis, and solution design.
  • Strong technical acumen and passion for AI/agent-building (coding not required).
  • Ability to simplify and communicate complex problems clearly across audiences.
  • Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
  • Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
  • Self-motivated, adaptable, and curious team player with a high level of self-efficacy.
Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $162,000 - $193,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply