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Intercom

4 Intercom Operations Jobs Hiring Near You

Intercom

Scaled Customer Success Manager

Chicago, IL · On-site +1

$108.50K - $129.65K/yr

Fin can also be combined with our natively integrated Intercom help desk for one single system that ... If you're excited by working at the intersection of AI, product adoption, and operational ...

All JobsIntercom Operations Jobs

Intercom Jobs Information

What are the key skills and qualifications needed to thrive in Operations, and why are they important?

To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.

What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?

Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.

What are 'Operations' jobs?

Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.

What jobs pay $3,000 a day?

High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.

What is the difference between Operations vs Customer Service Representative?

AspectOperationsCustomer Service Representative
Required credentialsVaries; often includes business or management certificationsHigh school diploma or equivalent; some roles may require customer service training
Work environmentOffice settings, warehouses, or production facilitiesCall centers, retail stores, or office environments
Employer and industry usageCommon across manufacturing, logistics, and corporate sectorsCommon in retail, telecommunications, and service industries
Search and comparison intentFocuses on managing processes, logistics, and overall business operationsFocuses on assisting customers, resolving issues, and providing support

Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.

What is it like to work at Intercom?

Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.
What are the most popular jobs at Intercom?
What are the most popular categories at Intercom?
Infographic showing various Operations job openings at Intercom in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Senior Cloud Security Engineer (San Francisco)

Senior Cloud Security Engineer (San Francisco)

Intercom

San Francisco, CA

$133.40K - $182.90K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

Job description

Company Overview

Intercom is the AI customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Opportunity

As a Senior Cloud Security Engineer you will have experience in investigating advanced threats, detecting cloud‑native attacker techniques, and securing AWS environments, with a focus on technical controls, incident response, and detection engineering. You will work with other engineering teams to identify and mitigate risks across our cloud infrastructure, develop and enforce security measures within our cloud infrastructure, and deliver a safe and secure engineering environment. You will identify and detect threats to our business and drive our response to security incidents. The ideal candidate has a strong background in cloud computing, infrastructure as code, and a deep understanding of AWS services.

Responsibilities
  • Leverage cloud‑native security tools (e.g., IAM, GuardDuty, AWS WAF, Security Hub) along with EDR and SIEM to enhance security posture.
  • Develop strategies, frameworks, automations, and processes to advance the Detection and Response program.
  • Create protective and detective controls using open‑source and closed‑source intelligence sources to address gaps and detect potential intrusions.
  • Collaborate with product engineering teams to manage and resolve security incidents, ensuring effective containment and mitigation.
  • Automate security controls and compliance checks to maintain adherence to security standards.
  • Partner with infrastructure teams to expand automation and infrastructure as code practices for secure, scalable operations.
Qualifications
  • Experience in investigating advanced threats and detecting cloud‑native attacker techniques using a modern detection engineering approach, with deep expertise in attacker behavior, technical controls, and diverse technologies.
  • Experience securing AWS environments, developing detections, and responding to security incidents, including containment, investigation, and recovery.
  • Solid understanding and demonstrated expertise managing AWS security controls and ensuring the security of cloud service offerings (IAM, VPC, firewalls/ACL, IDS/IPS, WAF, Linux hosts, serverless, etc.).
  • Proficiency in a high‑level programming language (e.g., Python, Ruby) for automation of security tasks.
  • Experience implementing Infrastructure as Code (IaC) practices using tools such as Terraform, AWS CloudFormation, or similar.
  • Ability to thrive in a fast‑moving environment, with the autonomy to prioritise, explore, and determine your own solutions to problems.
Support and Development

You will report to the Cloud Security Engineering Manager. You will buddy with another Dublin‑based Cloud Security engineer who will help you onboard and get up to speed quickly. You will have a close group of InfoSec peers to collaborate with and learn from. We invest heavily in our engineers, supporting individual career development through training and coaching.

Benefits
  • Competitive salary and equity in a fast‑growing startup
  • Weekly lunch and a variety of snack foods plus a fully stocked kitchen
  • Regular compensation reviews – rewarding great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, and comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave and 6‑week paternity leave for fathers
  • Cycle‑to‑work scheme with secure bike storage
  • MacBooks are standard; Windows for certain roles when needed
Hybrid Working Policy

Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home.

Equal Employment Opportunity Statement

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.

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