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Technical Service Engineer

Launch Your Engineering Career with Real-World Impact!

Are you someone who loves solving complex technical problems, working with cutting-edge technology, and seeing your solutions make a real difference? As a Technical Service Engineer at Hypertherm Associates, you'll be at the intersection of advanced manufacturing, automation, industrial controls, and customer success.

In this role, you'll work directly with customers, channel partners, and industry-leading cutting systems, helping troubleshoot challenging technical problems, optimize system performance, and drive innovative solutions in real-world manufacturing environments. Every day presents an opportunity to learn new technologies, develop technical expertise, and build relationships with customers around the world.

This is more than a technical support role. It's an opportunity to become a trusted engineering expert, solve meaningful problems, and accelerate your career through hands-on experience with advanced manufacturing technology.

You'll join a team that values curiosity, collaboration, and hands-on problem solving while providing opportunities for travel, professional growth, and exposure to a wide range of engineering disciplines.

As a Technical Service Engineer, you will:

• Troubleshoot and resolve technical challenges involving plasma, waterjet, laser, and automated cutting systems both remotely and at customer sites.

• Work with advanced technologies including industrial automation, CNC controls, electrical systems, motion control, networking, and software integration.

• Travel to customer locations to support installations, perform diagnostics, and help customers maximize the value of their equipment.

• Deliver engaging technical training that empowers customers to operate, maintain, and optimize their systems independently.

• Partner with manufacturing professionals, machine builders, distributors, and engineers to solve complex technical and application challenges.

• Document solutions and contribute to a growing knowledge base that helps customers and engineers worldwide.

• Learn from experienced engineers while mentoring newer team members as your expertise grows.

• Serve as a trusted technical advisor to customers and channel partners.

Who you are and the experience you bring:

• Bachelor's degree in Engineering or a related technical field.

• Passion for technology, troubleshooting, and continuous learning.

• Strong communication skills and a desire to work directly with customers.

• Experience or interest in automation, controls, robotics, electrical systems, drives and motors, industrial networking, CNC programming, software integration, or manufacturing processes.

• A hands-on mindset and the confidence to tackle challenging technical problems.

• Ability to travel and work in diverse manufacturing environments.

Why Hypertherm?

• Work with industry-leading technology used around the globe.

• Explore how different engineering disciplines come together in real manufacturing applications.

• Build practical expertise through training, mentorship, and customer-facing technical challenges.

• Build relationships with customers and industry experts.

• Make a visible impact on customer success and manufacturing innovation.

• Join a company known for its people-focused culture, continuous improvement mindset, and commitment to employee development.

Preferred knowledge, experience or skills that differentiate you:

• Expertise in the areas of automation, drives and motors, networking/IT, industrial programming and CNC machine code, or applications engineering

Location: Lebanon, NH

Travel: up to 40%

Besides our incredible culture, some of the benefits you can expect with a career at Hypertherm:

• Global, 100% employee-owned company for over 50 years

• Profit-Sharing

• Employee Stock Ownership

• Five days/year Community Service Time

• Strong commitment to Environmental Stewardship

• Stable, growing organization with a no-layoff philosophy

Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

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At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment. If our mission resonates with you, but you don't meet all posted requirements, we encourage you to still apply. We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents. For positions with multiple levels, we will evaluate your prior experience to determine the level within our organization you are best aligned based upon the job applying.