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60 Healthpartners Patient Service Representative Jobs Hiring Near You

HealthPartners

Patient Access Representative

Hudson, WI · On-site

$18.98 - $28.48/hr

Two years in customer service, working in a hospital or medical clinic setting or graduate of a ... Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more ...

HealthPartners

Patient Access Representative

Hudson, WI

$17.75 - $22.75/hr

Two years in customer service, working in a hospital or medical clinic setting or graduate of a ... Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more ...

HealthPartners

Patient Access Representative

Amery, WI · On-site

$18.42 - $27.64/hr

Experience in a customer service setting. * Excellent verbal and written communication skills ... About Us At HealthPartners we believe in the power of good - good deeds and good people working ...

HealthPartners

Patient Access Representative

Amery, WI · On-site

$18.42 - $27.64/hr

Experience in a customer service setting. * Excellent verbal and written communication skills ... About Us At HealthPartners we believe in the power of good - good deeds and good people working ...

HealthPartners

Patient Access Representative

Amery, WI

$19.50 - $25/hr

Experience in a customer service setting. * Excellent verbal and written communication skills ... At HealthPartners we believe in the power of good - good deeds and good people working together. As ...

HealthPartners

Patient Access Representative

Amery, WI · On-site

$19.50 - $25/hr

Experience in a customer service setting. * Excellent verbal and written communication skills ... At HealthPartners we believe in the power of good - good deeds and good people working together. As ...

HealthPartners

Patient Access Representative

Amery, WI · On-site

$19.50 - $25/hr

Experience in a customer service setting. * Excellent verbal and written communication skills ... At HealthPartners we believe in the power of good - good deeds and good people working together. As ...

HealthPartners

Patient Access Representative

Amery, WI · On-site

$19.50 - $25/hr

Experience in a customer service setting. * Excellent verbal and written communication skills ... At HealthPartners we believe in the power of good - good deeds and good people working together. As ...

HealthPartners

RN Clinic Supervisor

Saint Paul, MN · On-site

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. LOCATIONS: This individual will primarily work at HealthPartners 401 ...

HealthPartners

RN Clinic Supervisor

Saint Paul, MN · On-site

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. LOCATIONS: This individual will primarily work at HealthPartners 401 ...

HealthPartners

RN Nursing Supervisor

Minneapolis, MN · On-site

Company Description You're part of something bigger at HealthPartners. We are an award-winning ... Holding staff accountable for providing excellent patient service Patient Service: * Acts as an ...

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HealthPartners Jobs Information

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

Do workers at HealthPartners get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.

Does HealthPartners pay people when they’re sick?

Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.

At HealthPartners, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
72% of people say they have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from HealthPartners affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at HealthPartners?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 77 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 26% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at HealthPartners worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.

Do HealthPartners workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for HealthPartners workers to change shifts?

Some people find it hard to change shifts.
39% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at HealthPartners?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Do HealthPartners managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at HealthPartners do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at HealthPartners?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a HealthPartners job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.

Is working at HealthPartners good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at HealthPartners feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at HealthPartners get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at HealthPartners?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 77 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at HealthPartners enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at HealthPartners recommend working with their team?

Only some people recommend working with their team.
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 79 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at HealthPartners?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at HealthPartners?

Only some people are given support to advance their career here.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 71 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think HealthPartners’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how HealthPartners is doing?

Only some people feel well informed about how the company is doing.
39% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 67 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Patient Service Representative jobs?
What are the most popular jobs at Healthpartners?
What are the most popular categories at Healthpartners?
Infographic showing various Patient Service Representative job openings at Healthpartners in the United States as of May 2026, with employment types broken down into 1% Internship, 4% As Needed, 88% Full Time, 6% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.
Patient Access Representative

Patient Access Representative

HealthPartners

New Richmond, WI

$17.75 - $22.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

HealthPartners rating

7.9

Company rating: 7.9 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

101st of 864 rated healthcare providers

Job description

Patient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.  

Clinic Scheduling, Registration and Check In

  • Accurately and appropriately schedules patients. 

    • Confirm arrival time, appointment time, and any other applicable instructions.   

    • Educate patient of any preparation and/or instructions needed prior to procedure.

    • Pre-register patients by verifying demographics and insurance coverage.  Create the Hospital Account Record (HAR). 

    • Look for existing orders and link them to appointment.       

    • Monitor and schedule the Referral Workque's as assigned.

  • Accurately and appropriately register and check in patients for their appointments.

    • Check in patients for their appointments, complete all needed information and direct them to the appropriate location. 

    • Provide appropriate forms as designated by clinical staff and/or standard practice.

    • Receive and enter appropriately all patient forms dropped off for completion.  Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.

  • Collects and posts patient co-pays/deductibles/balances consistently and accurately.

  • Assists patients with any follow up appointments at check out

Work Schedule: 

  • 8 hrs weekly, .2fte, Casual

  • Casual Position 

  • Covering Emergency Room registration desk. Shift schedule: 6am-2:30pm and/or 2:30pm-11pm, including some weekends and a holiday rotation. 

  • Opportunities to cross train in additional areas and pick up shifts

Required Qualifications:

  • High School graduate or equivalent experience. 

Preferred Qualifications:

  • 2-year degree in related studies; and/or equivalent experience.

  • Minimum one year experience in a hospital or medical clinic setting or equivalent.

  • Experience in a customer service setting.

  • Experience with Microsoft products, Word, Excel, Outlook, etc.

Benefits:

  • At Westfields Hospital & Clinic, we believe in providing our employees with exceptional benefits to help you thrive in your work. In addition to competitive wages, we offer a benefits package that includes health and dental insurance; 401k retirement program; competitive paid time off (PTO); short-term disability pay, long-term disability and life insurance options; flexible spending accounts (FSAs); education reimbursements; employee assistance programs (EAP), employee well-being program; free parking; employee recognition and rewards; social club discounts to area attractions and events; community volunteer pay.

About Westfields Hospital & Clinic:

  • Westfields Hospital & Clinic is part of HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Located just 30 minutes east of the Twin Cities in the beautiful St. Croix Valley, Westfields is an award-winner hospital serving western Wisconsin with primary, acute, emergency and outpatient health care services. Our campus is in New Richmond, where you'll find a comfortable small-town feel, just a stone's throw away from Minneapolis and St. Paul.
    As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

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