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63 Hajoca Customer Service Specialist Jobs Hiring Near You

Hajoca Corporation

Non CDL Delivery Driver

Mansfield, OH · On-site

$16 - $20/hr

Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its ...

Hajoca Corporation

Profit Center Manager

Mansfield, OH · On-site

Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its ...

Hajoca Corporation

Non CDL Delivery Driver

Mansfield, OH · On-site

$16 - $20/hr

Are you friendly and do you thrive on providing great customer service? Are you detail-oriented and ... Load the truck at the Profit Center with Hajoca merchandise to be delivered. Secure the load ...

Bathing Brands

Customer Service Specialist

Wheeling, IL

$17.50 - $23.25/hr

Customer Service Specialist Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national ...

Bathing Brands

Customer Service Specialist

Wheeling, IL · On-site

$17.50 - $23.25/hr

Customer Service Specialist Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national ...

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Hajoca Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Specialist, and why are they important?

To thrive as a Customer Service Specialist, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and live chat platforms is typically required. Patience, active listening, and a positive attitude help you stand out when handling challenging customer interactions. These skills and qualities are vital for ensuring customer satisfaction, loyalty, and efficient resolution of issues.

What are some common challenges faced by Customer Service Specialists and how are they typically addressed?

Customer Service Specialists often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues efficiently. To address these challenges, companies provide ongoing training in conflict resolution, product knowledge, and stress management. Team support is also crucial—specialists regularly collaborate with supervisors and other departments to find quick solutions and share best practices. Maintaining a positive attitude and leveraging available resources helps specialists provide excellent service, even in high-pressure situations.

What are Customer Service Specialists?

Customer Service Specialists are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by handling complaints, answering questions, and processing orders or returns. Customer Service Specialists often serve as the primary point of contact between a business and its customers, playing a key role in building and maintaining positive relationships.

What is the difference between Customer Service Specialist vs Customer Support Representative?

AspectCustomer Service SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, corporate offices, online supportCall centers, technical support, retail, online platforms
Employer & Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, retail, telecom
Common Search & Comparison IntentCustomer Service Specialist vs Customer Support Representative

Both roles focus on assisting customers, but Customer Service Specialists often handle broader customer relations and inquiries, while Customer Support Representatives typically provide technical or product-specific support. The roles overlap in work environment and required credentials, making them closely related in customer-facing industries.

What is it like to work at Hajoca?

Hajoca is a privately-held company that values a collaborative and entrepreneurial spirit, fostering a culture of innovation and teamwork among its employees.

As a leading distributor of plumbing, heating, and industrial supplies, Hajoca operates through a network of independently owned and operated locations, offering a diverse range of products and services to customers across various industries. The company's mission is to provide exceptional customer service and support to its customers, while also promoting a positive and inclusive work environment for its employees.

Working at Hajoca may appeal to individuals who are passionate about the plumbing and HVAC industries, enjoy a fast-paced and dynamic work environment, and are motivated by opportunities for professional growth and development within a company that values its employees and encourages their contributions to its success.

Do workers at Hajoca get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

Does Hajoca pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between April 2025 and April 2026.

At Hajoca, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
84% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Hajoca affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Hajoca?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at Hajoca worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Hajoca workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for Hajoca workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at Hajoca?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Hajoca managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Hajoca do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
97% of people report that they don’t do extra unpaid work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at Hajoca?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Hajoca good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Hajoca feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Hajoca get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Hajoca?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Hajoca enjoy their jobs?

Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Hajoca recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Hajoca?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Hajoca?

Only some people are given support to advance their career here.
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Hajoca’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
61% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Hajoca is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Customer Service Specialist jobs?
What are the most popular jobs at Hajoca?
What are the most popular categories at Hajoca?
Infographic showing various Customer Service Specialist job openings at Hajoca in the United States as of May 2026, with employment types broken down into 1% Internship, 66% Full Time, 31% Part Time, and 2% Nights. Highlights an 100% Physical job distribution.
Non CDL Delivery Driver

Non CDL Delivery Driver

Hajoca Corporation

Mansfield, OH • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Hajoca rating

8.0

Company rating: 8.0 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

81st of 331 rated retail wholesalers

Job description

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.
Rex Pipe & Supply is one of those trade names and is looking for a Non CDL Delivery Driver at their Mansfield, OH location.
Are you friendly and do you thrive on providing great customer service? Are you detail-oriented and safety conscious? Do you enjoy working independently? If so, we'd like you to join our team as a non-CDL Delivery Driver.
About the Role:
You will:
  • Operate trucks safely and in compliance with Company rules, applicable laws, and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management.
  • Load the truck at the Profit Center with Hajoca merchandise to be delivered. Secure the load properly so that nothing will shift, get damaged, or fall from the truck. Ensure that the necessary equipment to safely unload the merchandise is available.
  • Understand the shipping documents that are associated with the merchandise for each delivery and have accurate directions to each delivery destination.
  • Review shipping documentation and ensure order accuracy.

  • Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure.
  • Collect and secure outstanding payments for all cash sale deliveries prior to releasing the material to the customer.
  • Work with customers at the delivery site to resolve shipping discrepancies quickly and accurately.

  • Load the truck at other locations with merchandise. This includes merchandise picked up at vendor locations, returned by customers, and purchased from other wholesalers.
  • Provide sales leads by noting prospective customer names and addresses discovered in the course of making deliveries.
  • Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location. Keep truck clean of debris in cab and body.
  • Advise management of any mechanical problems with the truck. At the end of the workday, complete the Driver's Daily Vehicle Inspection Report when driving a delivery vehicle with a gross vehicle weight (GVWR) of 10,001 lbs. or more if a defect or deficiency is found.

  • At the end of the workday, remove keys from the truck and store keys in the approved location.
  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:
  • Be able to drive a vehicle over 10,000 lbs. As a non-CDL driver, you must:
    • Be at least 21 years old
    • Possess a proper and valid driver's license
    • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
    • Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.

Our ideal candidate will also:
  • Know the laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to Department of Transportation regulations in particular.
  • Know of, be able to apply, and practice safety precautions in a warehouse and material handling environment.
  • Be able to build and maintain a positive working relationship with customers, vendors and co-workers.

  • Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations.
  • Be able to learn to operate warehouse material-handling equipment.
  • Be able to learn and operate the computer related systems used in the delivery process.
  • Read, write, speak and understand English.
  • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage
  • Accident, Hospital Indemnity, and critical care coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
  • Paid pregnancy and parental leave
  • Paid day of community service

Full-time and part-time benefits:
  • 401(k)
  • Retirement cash account with company contributions
  • Targeted training programs focused on your personal and professional growth
  • Company wellness program
  • Employee discounts
  • College tuition benefits
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.
EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

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