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What is it like to work at Gulfstream?

Gulfstream Aerospace is a company that values innovation, quality, and customer satisfaction, fostering a culture of excellence and teamwork among its employees. As a leading manufacturer of business jets, Gulfstream's employees work in a dynamic environment that combines cutting-edge technology with a strong focus on safety and customer service, with teams collaborating across various disciplines to design, build, and deliver high-performance aircraft. Working at Gulfstream may appeal to individuals who are passionate about aviation, innovation, and customer satisfaction, and who are looking for a challenging and rewarding career in a dynamic industry.

Do workers at Gulfstream Aerospace get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and June 2026.

Does Gulfstream Aerospace pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and June 2026.

At Gulfstream Aerospace, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Gulfstream Aerospace affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Gulfstream Aerospace?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 64% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 18% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Gulfstream Aerospace worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 61 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Gulfstream Aerospace workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 54 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Gulfstream Aerospace workers to change shifts?

Some people find it hard to change shifts.
49% of people report that it’s hard to change shifts if they need to.
Based on data from 37 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Gulfstream Aerospace?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and June 2026.

Do Gulfstream Aerospace managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 59 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Gulfstream Aerospace spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Gulfstream Aerospace?

Most people find it easy to take sick days.
96% of people report that it’s easy to take time off if they are sick.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and June 2026.

Is a Gulfstream Aerospace job good for students?

Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and August 2025.

Is working at Gulfstream Aerospace good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Gulfstream Aerospace feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Gulfstream Aerospace get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at Gulfstream Aerospace?

Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Gulfstream Aerospace enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Gulfstream Aerospace recommend working with their team?

Most people recommend working with their team.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at Gulfstream Aerospace?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at Gulfstream Aerospace?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think Gulfstream Aerospace’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers feel well informed about how Gulfstream Aerospace is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and June 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Gulfstream?
What are the most popular categories at Gulfstream?
Infographic showing various Operations Manager job openings at Gulfstream in the United States as of July 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 100% Physical job distribution.
Customer Technical Manager

Customer Technical Manager

Gulfstream Aerospace Corporation

Savannah, GA • Remote

Full-time

Posted 7 days ago

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

7th of 61 rated aerospace companies

Job description

Customer Technical Manager in  GAC Savannah


Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission. 

Familiarity with the Middle East is preferred.  This is a Savannah based position.

.  

  1. This position will be assigned to special accounts for Saudi Arabia.  Gulfstream Aerospace support teams and operators, supporting real-time assistance and operational needs, including participation in off-hour conference calls and occasional international travel.
  2. Demonstrate technical proficiency across current Gulfstream production aircraft, including strong comprehensive/operational knowledge and experience with at least one of the following: mechanical systems, avionics/electrical systems, and aircraft structures.
  3. Apply strong working expertise to diagnose, analyze, and resolve technical issues involving aircraft systems and structural components across the Gulfstream fleet. Collaborate with and lead cross functional teams to determine root cause and corrective actions to mitigate failures.
  4. Demonstrate willingness to learn AHTMS data research tools such as Databricks, SQL, and Power BI for event‑based analysis and fleet‑wide issue investigation.
  5. Interpret and utilize aircraft technical documentation with a high level of accuracy, including AMM, IPC, SGERs, GERs, MMEL, AFM, engineering drawings, and other technical publications.


 

Education and Experience Requirements
Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose: The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
  2. Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
  3. Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
  4. Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
  5. Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
  6. Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  7. Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
  8. Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
  9. Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  10. Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
  11. Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
  12. Provide remote Technical Operations support to when not supporting complex AOG events.
  13. Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
Perform other duties as assigned. Other Requirements:
  1. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
  2. Experience in project management and team performance.
  3. Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.
This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 234633

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 07/23/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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