Job Summary:
GameStop is seeking an experienced Senior Product Manager, Store Systems & Operations to lead the strategy, development, and optimization of their store systems’ technology. The role involves owning the platforms and tools that power retail store operations, collaborating with various teams, and leveraging data to enhance customer experience.
Responsibilities:
• Lead the vision, roadmap, and execution for store systems technology, including POS, inventory management, store communications tools, and operational software.
• Act as the primary business owner for any store-related technology needs tied to new initiatives, including upcoming TCG projects.
• Partner with Store Operations, IT, and other stakeholders to streamline processes, reduce operational friction, and enable store teams to deliver exceptional service.
• Ensure store systems are stable, efficient, and aligned with compliance, security, and corporate standards.
• Work with digital, merchandising, and supply chain teams to ensure store systems integrate effectively with ecommerce, order management, and fulfillment processes.
• Manage the product lifecycle for store technology—from requirements gathering and prioritization to testing, launch, and post-release optimization.
• Collaborate with engineering, UX, and vendor partners to deliver reliable, user-friendly tools for store associates.
• Leverage operational data, store feedback, and performance metrics to identify improvement opportunities and measure success of system changes.
• Lead pilot programs, gather user feedback, and iterate quickly on solutions.
• Stay current with retail technology trends, POS innovations, and operational best practices to inform strategic decisions.
• Evaluate new solutions and vendors that could enhance store operations or support TCG-related initiatives.
• Champion the adoption of AI-powered tools and workflows to increase team efficiency, accelerate product delivery, and improve store associate and customer experiences.
• Identify and evaluate AI and automation opportunities across store operations, support tooling, and product workflows.
Qualifications:
Required:
• Bachelor’s degree in business, Information Systems, Computer Science, or equivalent professional experience.
• 5+ years of product management or related experience in retail store systems, POS, or operational technology.
• 4+ years working with cloud technology solutions (e.g., AWS, Azure, Google Cloud)
• Proven track record of managing technology products or platforms in a multi-store retail environment.
• Strong understanding of store operations workflows and pain points.
• Experience working with cross-functional teams including store operations, IT, merchandising, and supply chain.
• Familiarity with Agile/Scrum methodologies and tools (e.g., JIRA, Confluence).
• Analytical mindset with the ability to use data to make informed product decisions.
• Excellent communication and stakeholder management skills.
• Experience defining or contributing to Site Reliability Engineering or operational reliability processes for store or large-scale distributed systems.
• Experience building or overseeing tools that support field teams, help desks, or store associates in diagnosing and resolving system issues.
• Demonstrated experience using leading AI tools to improve productivity, automate documentation, analyze data, or accelerate product work.
• Comfort evaluating AI-powered vendor solutions and distinguishing genuine capability from marketing claims.
Preferred:
• Experience with vendor selection and management is a plus.
• Passion for gaming, collectibles, or TCGs is highly preferred.
Company:
GameStop is a video games and entertainment software retailer operating thousands of retail stores. Founded in 1996, the company is headquartered in Grapevine, USA, with a team of 10001+ employees. The company is currently Late Stage.