ZipRecruiter

Log In

Freeman
Freeman

39 Freeman Operations Manager Jobs Hiring Near You

Freeman

Event Experience Supervisor

New York, NY · On-site

Works as liaison between Sales and Operations to ensure basic Freeman rentals are delivered and ... Documents and communicates employee performance to ES management * Recognizes escalated customer ...

Freeman

Client Solutions Manager

Dallas, TX · On-site

About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... This role ensures a seamless transition from Business Development to Operations, while maintaining ...

Freeman

IOP Counselor

Dickson, TN · On-site

$48K - $50K/yr

Provide case management to clients to help them access all needed resources * Assist Clinical ... Freeman Recovery Center offers an array of benefits for full time employees including medical ...

Freeman

Lead Quality Control

Las Vegas, NV · On-site

The integrated full-service solutions leverage a 99-year legacy in event management as well as new ... operations What We Offer The Freeman Company provides benefits that aim to empower our people and ...

Freeman

This role will be the driving force for operational excellence and adjudicating sound fiscal ... Proven ability to adapt while managing multiple competing priorities What We Offer The Freeman ...

Freeman

Technician Quality Control

Las Vegas, NV · On-site

$18 - $23/hr

The integrated full-service solutions leverage a 99-year legacy in event management as well as new ... operations What We Offer The Freeman Company provides benefits that aim to empower our people and ...

Freeman

Technician - Quality Control

Orlando, FL · On-site

$17.50 - $22.50/hr

The integrated full-service solutions leverage a 99-year legacy in event management as well as new ... operations What We Offer The Freeman Company provides benefits that aim to empower our people and ...

Freeman

Associate Mechanic Rigging

Las Vegas, NV · On-site

About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... The integrated full-service solutions leverage a 99-year legacy in event management as well as new ...

Freeman Corporation

Heavy Equipment Mechanic

Winchester, KY · On-site

$22.50 - $29.50/hr

Heavy Equipment Mechanic ABOUT THE FREEMAN CORPORATION The Freeman Corporation is a family-owned ... This role ensures the reliability, safety, and operational readiness of critical assets including ...

Freeman Corporation

Heavy Equipment Mechanic

Winchester, KY · On-site

$22.50 - $29.50/hr

Heavy Equipment Mechanic ABOUT THE FREEMAN CORPORATION The Freeman Corporation is a family-owned ... This role ensures the reliability, safety, and operational readiness of critical assets including ...

Freeman

Sr CAD Detailer

Detroit, MI · On-site

This position will support our Operations team. The position follows an in person schedule working ... Effectively manage multiple projects simultaneously while hitting all critical timeline milestones.

Freeman

General Manager

Dallas, TX · On-site

About Us Studio Blue, part of The Freeman Company's collective of expert brands, fills the ... Stand up the operational, financial, and reporting infrastructure for a newly forming business unit ...

previous page

Showing results 21-39

All JobsFreeman JobsFreeman Operations Manager Jobs

Freeman Jobs Information

What is it like to work at Freeman?

Freeman is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to deliver exceptional experiences.

As a global leader in live events and brand experiences, Freeman has a diverse team structure with various departments, including creative services, event management, and technology solutions, allowing employees to develop a wide range of skills and expertise. The company's mission is to elevate the world's events and experiences, and its work environment reflects this goal, with opportunities for professional growth and development.

Working at Freeman may appeal to candidates who are passionate about creating memorable experiences, have a strong interest in event planning and management, and are looking for a company that values innovation, teamwork, and employee development.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Freeman?
What are the most popular categories at Freeman?
Infographic showing various Operations Manager job openings at Freeman in the United States as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Physical job distribution.
Event Experience Supervisor

Event Experience Supervisor

Freeman

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Responsible for leadership of Exhibitor Services work and employees on medium or large events to ensure seamless execution and exceptional service of exhibitors. Provides leadership, mentoring, training and sharing of knowledge with all team members under their supervision as assigned for a specific event.
This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of New York, NY.
Essential Duties & Responsibilities
  • Provides exceptional customer service in a virtual environment
  • Proactively identifies, researches, and resolves customer order discrepancies using various methods
  • Pinpoints trends from customer contacts and reviews with appropriate ES or Delivery Manager
  • Follows up with internal and external customers in an accurate and timely manner
  • Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
  • Generates and records transactions relating to exhibitor payments
  • Accurately performs all applicable data entry for Exhibitor Services
  • Ensures successful production and/or delivery of complex customer needs across various Freeman services
  • Responds to customer inquiries regarding products and services offered and facilitates basic upgrades
  • Responsible for ensuring collection goals are met at time of final invoice
  • Provides exceptional customer service in person
  • Brings customer service direct to the exhibit floor with an elevated level of service to top tier customers
  • Ensures operational work is billed accurately and works with Operations to remedy any discrepancies
  • Resolves concerns over billing or services rendered according to applicable company policies. As needed, escalates complaints to leadership, designated departments or Sales Account Owner for investigation.
  • Troubleshoots and resolves customer service inquiries while building a relationship with the customer to drive retention
  • Identifies opportunities to offer information and make product or service suggestions based on a customer's needs
  • Utilizes suggestive sales techniques to meet established targets
  • Ability to identify and report any critical or recurring customer service issues to Management
  • Generates invoices for services rendered and reviews with customer
  • Acts as the liaison between the exhibitor and operational departments to ensure exhibitor satisfaction
  • Works as liaison between Sales and Operations to ensure basic Freeman rentals are delivered and expectations are met
  • Effectively de-escalates customer issues using empathy and conflict resolution skills
  • Assigns work and monitors performance to assure that all requirements are met; that all policies and procedures are adhered to, and that all tasks are completed successfully
  • Documents and communicates employee performance to ES management
  • Recognizes escalated customer needs and business challenges to formulate solutions integrating a combination of products or services
  • Collaborates with multiple cross-functional teams in conjunction with the show cycle
  • Assists in responding to and resolving customer inquiries and surveys
  • Utilizes show history/exhibitor feedback to align cross-functional show teams in order to provide elevated exhibitor service
  • Monitors and addresses on-site personnel issues and concerns quickly and effectively; escalates issues to management
  • Responsible for team meeting show's collection goals, NPS scores, and sales targets
  • Responsible for execution of Service Desk requirements and workflow
  • Ensures team adheres to safety & security precautions on-site to protect exhibitors and employees

Education & Experience
  • Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required
  • Must have 1+ years of Leadership and Staff Supervisory experience

Travel Requirements
Travel 25% to 50%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
  • Medical, Dental, Vision Insurance
  • Tuition Reimbursement
  • Paid Parental Leave
  • Life, Accident and Disability
  • Retirement with Company Match
  • Paid Time Off
  • Salary range of $65,000-78,000 based upon experience
  • Eligible for an annual bonus of up to 10% of the base salary

Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
#TFCFreeman
#LI-Hybrid

Apply