About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... Creates methodology, tools and tracking to evaluate customer service performance during the ...
60 Freeman Customer Service Jobs Hiring Near You
About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... Creates methodology, tools and tracking to evaluate customer service performance during the ...
Manager Safety Field Ops
Las Vegas, NV · On-site
Excellent customer service skills Travel Requirements Travel up to 25% What We Offer The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally ...
Manager Safety Field Ops
Las Vegas, NV · On-site
Excellent customer service skills Travel Requirements Travel up to 25% What We Offer The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally ...
Sr Client Relationship Manager
Dallas, TX · On-site
Conduct follow up calls to customers to ensure service excellence. * Cross-sell all Freeman services. * Perform other duties as may be assigned. Education & Experience * Bachelor's degree in related ...
Sr Client Relationship Manager
Dallas, TX · On-site
Conduct follow up calls to customers to ensure service excellence. * Cross-sell all Freeman services. * Perform other duties as may be assigned. Education & Experience * Bachelor's degree in related ...
Lead - Operations
Nashville, TN · On-site
$146K/yr
About Us As part of The Freeman Company, Event & Exhibit Services designs and delivers ... Solicit customer feedback to improve service. * Perform other duties as assigned. Education ...
Lead - Operations
Nashville, TN · On-site
$146K/yr
About Us As part of The Freeman Company, Event & Exhibit Services designs and delivers ... Solicit customer feedback to improve service. * Perform other duties as assigned. Education ...
Technician Service and Systems
Dallas, TX · On-site
Summary Alford Media is a specialized division of Freeman that is nationally recognized for ... We bring innovative approaches to our events and strive to exceed customer expectations. We are a ...
Technician Service and Systems
Dallas, TX · On-site
Summary Alford Media is a specialized division of Freeman that is nationally recognized for ... We bring innovative approaches to our events and strive to exceed customer expectations. We are a ...
Conduct follow up calls to customers to ensure service excellence. * Cross-sell all Freeman services. * Perform other duties as may be assigned. Education & Experience * Bachelor's degree in related ...
Conduct follow up calls to customers to ensure service excellence. * Cross-sell all Freeman services. * Perform other duties as may be assigned. Education & Experience * Bachelor's degree in related ...
Transportation Supervisor
New Orleans, LA · On-site
... for Freeman shows and events. * Evaluate shipment requirements and determine appropriate routing, carrier, equipment, and transportation service based on freight characteristics, customer ...
Transportation Supervisor
New Orleans, LA · On-site
... for Freeman shows and events. * Evaluate shipment requirements and determine appropriate routing, carrier, equipment, and transportation service based on freight characteristics, customer ...
Associate Client Solutions Manager
Denver, CO · On-site
$25 - $32/hr
About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Associate Client Solutions Manager
Denver, CO · On-site
$25 - $32/hr
About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Lead Modular Build Systems
Orlando, FL · On-site
About Us As part of The Freeman Company, Event & Exhibit Services designs and delivers ... Promote and provide a high level of customer service and handle any issues according to Company ...
Lead Modular Build Systems
Orlando, FL · On-site
About Us As part of The Freeman Company, Event & Exhibit Services designs and delivers ... Promote and provide a high level of customer service and handle any issues according to Company ...
Solicit customer feedback to improve service. * Perform other duties as assigned. Education ... Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower ...
Solicit customer feedback to improve service. * Perform other duties as assigned. Education ... Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower ...
Associate Client Solutions Manager
Kearny, NJ · On-site
$32 - $34/hr
About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Associate Client Solutions Manager
Kearny, NJ · On-site
$32 - $34/hr
About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Solicit customer feedback to improve service. * Perform other duties as assigned. Education ... Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower ...
Solicit customer feedback to improve service. * Perform other duties as assigned. Education ... Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower ...
$156K/yr
Operations Lead (94356) As part of The Freeman Company, Event & Exhibit Services designs and ... Solicit customer feedback to improve service. * Perform other duties as assigned. Education ...
$156K/yr
Operations Lead (94356) As part of The Freeman Company, Event & Exhibit Services designs and ... Solicit customer feedback to improve service. * Perform other duties as assigned. Education ...
Client Relationship Manager
Orlando, FL · On-site
Cross-sell and up-sell Freeman's full suite of services to maximize account value. * Create and track account plans; record all activities in Salesforce CRM. Client Relationship Management * Build ...
Client Relationship Manager
Orlando, FL · On-site
Cross-sell and up-sell Freeman's full suite of services to maximize account value. * Create and track account plans; record all activities in Salesforce CRM. Client Relationship Management * Build ...
Career Opportunities: Associate Client Solutions Manager (94513)
Kearny, NJ · On-site
$32 - $34/hr
... Freeman departments • Primarily produces business sold into a local market • Travels to show ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Career Opportunities: Associate Client Solutions Manager (94513)
Kearny, NJ · On-site
$32 - $34/hr
... Freeman departments • Primarily produces business sold into a local market • Travels to show ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Transportation Supervisor
New Orleans, LA · On-site
... for Freeman shows and events. * Evaluate shipment requirements and determine appropriate routing, carrier, equipment, and transportation service based on freight characteristics, customer ...
Transportation Supervisor
New Orleans, LA · On-site
... for Freeman shows and events. * Evaluate shipment requirements and determine appropriate routing, carrier, equipment, and transportation service based on freight characteristics, customer ...
Client Solutions Manager
Kearny, NJ · On-site
$70K - $82K/yr
Client Solutions Manager (94540) Requisition ID 94540 -Posted - Freeman - Country (1) - Location ... Strong customer service, client relationship management, and organizational skills with the ability ...
Client Solutions Manager
Kearny, NJ · On-site
$70K - $82K/yr
Client Solutions Manager (94540) Requisition ID 94540 -Posted - Freeman - Country (1) - Location ... Strong customer service, client relationship management, and organizational skills with the ability ...
Career Opportunities: Associate Client Solutions Manager (94281)
Denver, CO · On-site
$25 - $32/hr
... Freeman departments * Primarily produces business sold into a local market * Travels to show ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Career Opportunities: Associate Client Solutions Manager (94281)
Denver, CO · On-site
$25 - $32/hr
... Freeman departments * Primarily produces business sold into a local market * Travels to show ... Excellent customer service and organizational skills * Ability to learn multiple internal and ...
Client Solutions Manager
Orlando, FL · On-site
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With ... Strong customer service, client relationship management, and organizational skills with the ability ...
Client Solutions Manager
Orlando, FL · On-site
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With ... Strong customer service, client relationship management, and organizational skills with the ability ...
Lead Freight Ops - PT
New York, NY · On-site
$26 - $29/hr
Participate in and lead show site safety and customer service meetings. * Comply with all policies and procedures set forth by Freeman. * Follow all company safety policies, procedures, and work ...
Lead Freight Ops - PT
New York, NY · On-site
$26 - $29/hr
Participate in and lead show site safety and customer service meetings. * Comply with all policies and procedures set forth by Freeman. * Follow all company safety policies, procedures, and work ...
Freeman Jobs Information
What is it like to work at Freeman?
Freeman is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to deliver exceptional experiences.
As a global leader in live events and brand experiences, Freeman has a diverse team structure with various departments, including creative services, event management, and technology solutions, allowing employees to develop a wide range of skills and expertise. The company's mission is to elevate the world's events and experiences, and its work environment reflects this goal, with opportunities for professional growth and development.
Working at Freeman may appeal to candidates who are passionate about creating memorable experiences, have a strong interest in event planning and management, and are looking for a company that values innovation, teamwork, and employee development.
As a global leader in live events and brand experiences, Freeman has a diverse team structure with various departments, including creative services, event management, and technology solutions, allowing employees to develop a wide range of skills and expertise. The company's mission is to elevate the world's events and experiences, and its work environment reflects this goal, with opportunities for professional growth and development.
Working at Freeman may appeal to candidates who are passionate about creating memorable experiences, have a strong interest in event planning and management, and are looking for a company that values innovation, teamwork, and employee development.
What makes Freeman an attractive place to work?
Freeman is a leading global provider of brand experiences, serving as a trusted partner for many top brands and events. The company fosters a dynamic work environment that encourages collaboration, creativity, and innovation, with a focus on delivering exceptional results for clients. Joining Freeman offers opportunities for professional growth and development, with access to training programs, mentorship, and a diverse range of projects that can help individuals build a successful and fulfilling career.
What are the most popular job types at Freeman?
What are the most popular jobs at Freeman?
What are the most popular categories at Freeman?
Exhibitor Services Training Supervisor
Las Vegas, NV • On-site
Freeman
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Key responsibilities
Designs, refines, and delivers training for Exhibitor Services processes and collaborates with ES leadership to develop training programs.
Creates and maintains training materials, tools, and resources, and develops evaluation methods to assess customer service performance during and after training.
Delivers new employee, refresher, and cross-training sessions to ES employees and supports other ES training initiatives as directed.
Job description
About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Oversees the Exhibitor Services (ES) process and service training, including new employee training, refresher/recurrent training on new or updated processes, and maintaining standard operating procedures (SOP). Collaborates with ES leadership to develop and deliver training guidance as part of the ES training program. Partners other Freeman departments to support Freeman training initiatives and ensure ES alignment with Freeman training expectations.
This position will support the Customer Experience team and eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:
Essential Duties & Responsibilities
Education & Experience
Travel Requirements
Travel up to 25%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Diversity Commitment
At The Freeman Company our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
#TFCFreeman
#LI-Hybrid
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Oversees the Exhibitor Services (ES) process and service training, including new employee training, refresher/recurrent training on new or updated processes, and maintaining standard operating procedures (SOP). Collaborates with ES leadership to develop and deliver training guidance as part of the ES training program. Partners other Freeman departments to support Freeman training initiatives and ensure ES alignment with Freeman training expectations.
This position will support the Customer Experience team and eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:
- Dallas, TX
- Las Vegas, NV
- Orlando, FL
- Nashville, TN
- Atlanta, GA
Essential Duties & Responsibilities
- Responsible for designing and refining all training for Exhibitor Services (ES) processes and partnering with ES leaders to deliver training to new and current ES employees.
- Researches current processes and trends in ES and aligns training to meet changing business needs and communicates with ES leadership on training updates and opportunities.
- Creates, maintains and documents all training materials, tools and resources.
- Creates methodology, tools and tracking to evaluate customer service performance during the training period and provides tools and resources for leaders and employees to continue to evaluate and improve performance after the training period.
- Collaborates with other training groups within Freeman to develop and implement cross-training.
- Delivers new employee training, refresher training and cross-training to all ES employees.
- Assists with other ES training initiatives as directed by ES leadership.
Education & Experience
- Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required.
- 2+ years of customer service and/or call center experience.
- 1+ years of related leadership/supervisory experience or progression.
- Experience providing coaching to new employees through performance meetings and partnering with the employees' direct manager on recommendations preferred.
Travel Requirements
Travel up to 25%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
Diversity Commitment
At The Freeman Company our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
#TFCFreeman
#LI-Hybrid