At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... What Success Looks Like * Paid media decisions are faster, clearer, and better grounded in evidence.

60 Expedia Customer Success Manager Jobs Hiring Near You
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... What Success Looks Like * Paid media decisions are faster, clearer, and better grounded in evidence.
Principal Product Manager
Seattle, WA · On-site
$224 - $314/hr
... customer service across the Expedia ecosystem.We are looking for a highly influential product ... Set metrics for automation rate, resolution success, time-to-resolution, quality, human escalation ...
Principal Product Manager
Seattle, WA · On-site
$224 - $314/hr
... customer service across the Expedia ecosystem.We are looking for a highly influential product ... Set metrics for automation rate, resolution success, time-to-resolution, quality, human escalation ...
Director, Investor Relations
Seattle, WA · Hybrid
$332K/yr
... Expedia Group's strategy, performance, and outlook. * Partner closely with executive management and ... Proven success developing communication materials for external and internal audiences. The total ...
Director, Investor Relations
Seattle, WA · Hybrid
$332K/yr
... Expedia Group's strategy, performance, and outlook. * Partner closely with executive management and ... Proven success developing communication materials for external and internal audiences. The total ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Improve rate and availability competitiveness scores to drive business success * Lead ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Improve rate and availability competitiveness scores to drive business success * Lead ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Experience in the travel industry, with a deep understanding of customer-centric and sales ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Experience in the travel industry, with a deep understanding of customer-centric and sales ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... customer and business outcomes. * Collaborate with product managers, engineers, researchers, and ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... customer and business outcomes. * Collaborate with product managers, engineers, researchers, and ...
We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. As a Principal Product Manager overseeing Customer Data Platform, you will tackle the ...
We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. As a Principal Product Manager overseeing Customer Data Platform, you will tackle the ...
Senior Program Manager
Seattle, WA · On-site
$295K/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Define measures of success, evaluate progress, and lead continuous improvement efforts across ...
Senior Program Manager
Seattle, WA · On-site
$295K/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Define measures of success, evaluate progress, and lead continuous improvement efforts across ...
Director, Global Compensation
Seattle, WA · On-site
$332K/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Demonstrated success leading and implementing large-scale compensation programs in complex, global ...
Director, Global Compensation
Seattle, WA · On-site
$332K/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Demonstrated success leading and implementing large-scale compensation programs in complex, global ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... customer outcomes. * Plan capacity, prioritize work, and maintain effective coverage across ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... customer outcomes. * Plan capacity, prioritize work, and maintain effective coverage across ...
Principal Product Manager, Customer Data Platform
Austin, TX · On-site
$224 - $314/hr
Principal Product Manager - Customer Data Platform, Data Products At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people ...
Principal Product Manager, Customer Data Platform
Austin, TX · On-site
$224 - $314/hr
Principal Product Manager - Customer Data Platform, Data Products At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... customer outcomes * Partner with data engineering and software engineering teams to ensure ML ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... customer outcomes * Partner with data engineering and software engineering teams to ensure ML ...
Senior Product Manager - Fraud & Risk
Seattle, WA · On-site
$173 - $243/hr
... partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop ... defining success metrics, running experiments such as champion/challenger tests and holdouts ...
Senior Product Manager - Fraud & Risk
Seattle, WA · On-site
$173 - $243/hr
... partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop ... defining success metrics, running experiments such as champion/challenger tests and holdouts ...
Director, Investor Relations (Seattle)
Seattle, WA · On-site
$332K/yr
... Expedia Group's strategy, performance, and outlook. * Partner closely with executive management and ... Proven success developing communication materials for external and internal audiences. The total ...
Director, Investor Relations (Seattle)
Seattle, WA · On-site
$332K/yr
... Expedia Group's strategy, performance, and outlook. * Partner closely with executive management and ... Proven success developing communication materials for external and internal audiences. The total ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Demonstrated success influencing across organizations and levels, including navigating ambiguity ...
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Demonstrated success influencing across organizations and levels, including navigating ambiguity ...
Machine Learning Scientist III - Package Pricing
Seattle, WA · On-site
$220K/yr
... managers, and operations analysts. You will contribute to an area of active scientific research ... that power Expedia Group products, with a focus on measurable business and customer impact
Machine Learning Scientist III - Package Pricing
Seattle, WA · On-site
$220K/yr
... managers, and operations analysts. You will contribute to an area of active scientific research ... that power Expedia Group products, with a focus on measurable business and customer impact
Director, Global Compensation
Seattle, WA · On-site
$208 - $291/hr
... and strong change management. Recommend solutions within the Total Rewards framework for ... and success, while facilitating memorable experiences for travelers. Expedia Group's family of ...
Director, Global Compensation
Seattle, WA · On-site
$208 - $291/hr
... and strong change management. Recommend solutions within the Total Rewards framework for ... and success, while facilitating memorable experiences for travelers. Expedia Group's family of ...
Senior Product Manager - Fraud & Risk
Seattle, WA · On-site
$173 - $243/hr
... partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop ... defining success metrics, running experiments such as champion/challenger tests and holdouts ...
Senior Product Manager - Fraud & Risk
Seattle, WA · On-site
$173 - $243/hr
... partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop ... defining success metrics, running experiments such as champion/challenger tests and holdouts ...
Principal Product Manager, Travel Media Network
Chicago, IL · On-site
$208 - $387/hr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Establish and review TMN success metrics using analytics, experimentation, and partner feedback to ...
Principal Product Manager, Travel Media Network
Chicago, IL · On-site
$208 - $387/hr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Establish and review TMN success metrics using analytics, experimentation, and partner feedback to ...
Health & Safety Governance
Seattle, WA · On-site +1
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Manage external partners, consultants, and service providers supporting occupational health ...
Health & Safety Governance
Seattle, WA · On-site +1
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Manage external partners, consultants, and service providers supporting occupational health ...
Expedia Jobs Information
Do workers at Expedia Group get paid breaks?
69% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.
Does Expedia Group pay people when they’re sick?
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and August 2026.
At Expedia Group, are sick days and vacation days separate paid time off?
40% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and August 2026.
Is the health insurance from Expedia Group affordable enough for their workers?
93% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and August 2026.
Do people get paid time off at Expedia Group?
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and August 2026.
Do workers at Expedia Group worry about hours?
100% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
Do Expedia Group workers get to choose the shifts they work?
40% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it for Expedia Group workers to change shifts?
50% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at Expedia Group?
83% of people report it’s easy to get time off.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and August 2026.
Do Expedia Group managers change schedules at the last minute?
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
Do jobs at Expedia Group spill into time workers aren’t paid for?
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to take sick days at Expedia Group?
91% of people report that it’s easy to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Expedia Group feel treated with respect by their managers?
80% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Expedia Group get to take their breaks without interruption?
91% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and August 2026.
Is it stressful to work at Expedia Group?
74% of people say they often feel stressed at work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Expedia Group enjoy their jobs?
76% of people report they enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Expedia Group recommend working with their team?
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get enough training when they start at Expedia Group?
39% of people report they didn’t get enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get support to advance at Expedia Group?
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people think Expedia Group’s headquarters understands what’s happening where they work?
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and August 2026.
Do workers feel well informed about how Expedia Group is doing?
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and August 2026.
What other companies are hiring for Customer Success Manager jobs?
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Full-time
Medical, Dental, Vision, PTO
Posted 15 days ago
Expedia Group rating
6.9
Based on 25 frontline employees who took The Breakroom Quiz
8th of 11 rated travel agencies
Job description
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Performance Marketing Strategy Manager
Introduction to the Team
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services-helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
Make an Impact
The Performance Marketing Strategy Manager will support paid media strategy for Expedia Group's B2B Supply Marketing business. This role connects business goals to channel planning, strengthens how the team operates, and supports better decisions across planning, performance reviews, budget recommendations, and agency management.
You will work across a complex paid media portfolio with channel and performance specialists, internal stakeholders, agencies, and external partners. Your judgment, cross-functional partnership, and ability to execute independently will help surface the right work, clarify priorities, and keep the portfolio moving against the most important business needs.
In This Role, You Will
Support cross-channel paid media planning by translating business goals into actionable priorities, recommendations, and next steps across SEM, paid social, and programmatic.
Partner with channel specialists, performance specialists, agencies, vendors, and teams including analytics, finance, creative, and product to support strategic priorities and day-to-day decision-making.
Establish and maintain a clear operating rhythm for prioritization, performance reviews, issue triage, escalation, accountability, and follow-through across the paid media portfolio.
Drive weekly performance readouts for leadership, translating channel inputs into a clear portfolio narrative that highlights actions, risks, recommendations, and unresolved measurement gaps.
Provide budget allocation recommendations and conduct regular budget check-ins to ensure pacing and investment decisions remain aligned to business goals.
Improve decision quality by distinguishing verified performance from directional signals, identifying channel mix and experimentation opportunities, and ensuring recommendations are grounded in business relevance and measurement quality.
Identify manual, slow, or ambiguous reporting, measurement, and planning workflows and help convert them into more durable, scalable processes.
What Success Looks Like
Paid media decisions are faster, clearer, and better grounded in evidence.
Channel and performance specialists have clear direction on priorities, ownership, and escalation paths.
Monthly budgets are managed and monitored with greater rigor across the portfolio.
Leadership receives clear weekly performance narratives, budget recommendations, and actionable opportunities.
Measurement limitations are surfaced early and handled deliberately.
Reporting, prioritization, and escalation cadences are consistent across the portfolio.
The function is less dependent on manual reconciliation and individual backstopping and is more resilient as a system.
Experience and Qualifications
You have significant experience in paid media, performance marketing, growth marketing, or a related strategy and operations role.
You have demonstrated success supporting cross-channel paid media planning across multiple publishers and performance objectives, including SEM, paid social, and programmatic.
You have strong judgment and can work independently in ambiguous, fast-moving environments.
You have experience making budget allocation recommendations, participating in pacing discussions, and supporting performance tradeoff decisions across a paid media portfolio.
You can translate data into executive-ready weekly performance narratives, recommendations, and business cases.
You have experience working with agencies or external vendors and influencing cross-functional stakeholders without relying on direct authority.
You have deep familiarity with performance measurement, attribution tradeoffs, reporting limitations, and diagnosing performance or process issues.
You have proven experience designing or improving operating models, cadences, workflows, or business processes in a marketing organization.
You have excellent written and verbal communication skills, with the ability to simplify complex issues for senior audiences.
Preferred Qualifications
Experience in travel, B2B marketing, marketplace, ecommerce, or another high-scale digital acquisition business.
Familiarity with paid media and measurement tools and data environments, such as platform reporting, GA4, campaign management tools, and performance reporting systems.
Experience balancing strategic planning with day-to-day operational realities in a lean or capacity-constrained team environment.
Comfort balancing near-term performance demands with longer-term capability building.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.What Expedia Group employees say
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