20 Expedia Customer Success Manager Jobs Hiring Near You

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Manager - Vacation Rental PartnershipsIntroduction to the Team

Travel Partnerships and Advertising team helps partners, including hotels, vacation rentals, airlines, destination marketing organizations and more, deliver excellent traveler and B2B experiences.

We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

The Account Management team for Vacation Rentals works closely with property managers to help them grow bookings, improve conversion, and deliver a great traveler experience. In this role, you will lead a team of account managers, coach high-quality partner consultations, and work across Expedia Group to turn partner insights into better marketplace outcomes.

In this role, you will:

• Lead, coach, and develop a team of account managers through regular 1:1s, performance feedback, and ongoing career support

• Enable your team to deliver high-quality partner consultations that use marketplace data and insights to improve booking conversion and grow bookings

• Review monthly and quarterly business plans to help build, retain, and optimize vacation rental supply in targeted markets

• Ensure your team meets or exceeds activity expectations while maintaining a high standard of partner engagement and accountability

• Partner closely with Support, Product, Development, and other cross-functional teams to prioritize issues, resolve partner concerns, and improve the partner experience

• Share partner feedback, product insights, and operational opportunities with senior leadership to help improve tools, reporting, and day-to-day practices

Experience and Qualifications

• You have a bachelor's degree in business, hospitality, or a related field; or equivalent related professional experience

• You have 6+ years of experience in customer success, account management, client services, or B2B sales

• You have 3+ years of experience leading account management or customer success teams supporting e-commerce or B2B products

• You are proficient in English and can communicate clearly and effectively with partners, senior leaders, and cross-functional teams

• You are proficient in Microsoft Office, Salesforce, and Tableau, and you use data to identify risks, opportunities, and performance trends

• Preferred: You have knowledge of the vacation rental and hospitality industry, along with experience building strong internal and external relationships and leading continuous improvement across teams

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.