5 Epb Service Delivery Manager Jobs Hiring Near You

The Engineering Technician I is responsible for designing EPB Fiber Optic's overhead and underground facilities using the latest fiber management systems. This includes installing, removing, modifying, and/or updating fiber facilities to maintain the most accurate records. The Engineering Technician I will work directly with EPB customers, internal departments, and external partners to provide and maintain fiber optic services.

• Perform detailed engineering tasks, including analyzing, evaluating, designing, planning, and estimating labor and material for EPB fiber optic network and systems.
• Develop familiarity by reading, understanding, and applying departmental design guides, standards, systems, applicable engineering codes, company policies, and procedures.
• Utilize various systems to process and report work activities, inventory outside plant facilities, document projects, and perform cost estimates and analysis.
• Help direct emergency restoration activities required for our outside plant infrastructure. This includes fiber optic damages, natural disasters, power failures, and other events.
• Create and maintain fiber splice, network, and fiber mapping system records.
• Submit appropriate reports in a timely manner as requested.

• Associate's Degree in CAD, Associate's Degree in Electrical Engineering with CAD training, or equivalent experience.
• 1-3 years of fiber optics work experience with demonstrated competence.
• Excellent oral and written communication, decision-making, mechanical aptitude, and customer service skills.
• Knowledge of the basic office tools provided on each PC (Word, Excel, Access, and PowerPoint). In addition, the candidate should have the knowledge or the ability to quickly learn other EPB applications such as Outlook, enQuesta, Power Plan, CRM, Microstation, GTech, Salesforce, Resco, AutoCAD, and any Web application pertinent to data management.
• Outside plant construction knowledge with the ability to read/red-line construction drawings to facilitate new builds, relocations, emergency repairs, updates, and other functions.

• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
• Communication is vital to establish and maintain good working relationships within the department and other departments throughout EPB. This position is required to work with various groups around the company, such as Field Technicians, Sales, Billing, Network Operations, Field Services, MDUs, Electrical Designers, Key Customer groups, and more. The emphasis is working together as a team to meet the customer's needs in the most timely and cost-effective manner through efficient time management.
• Ability to perform a broad spectrum of complex assignments requiring alternative analysis, innovation, and judgment. Assumes responsibility for contributing to the department's success and making necessary decisions.
• Ability to read, analyze, and interpret general business documentation related to data management. Must be able to effectively present information and respond to questions from management, field personnel, customers, and the general public clearly and concisely. Must be able to write reports, workflow procedures, and business correspondence.
• Ability to read and interpret electrical outside plant maps, fiber outside plant maps, and design drawings. The individual must also quickly obtain a basic working knowledge of an electric and fiber distribution system and understand EPB engineering construction standards.
• Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division, probability, and statistics. Must have the ability to apply concepts.
• Ability to solve practical problems and deal with various variables in situations where only limited standardization exists. Must interpret multiple instructions furnished in written, oral, diagram, or schedule form.

• The work environment typically represents a standard office setting.
• During system emergencies, the individual may be asked to work extended periods without sleep or rest.