Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
60 Encode Jobs Hiring Near You
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Client Solutions Architect - AMC
Montgomery, VA · On-site
$58 - $76.50/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Client Solutions Architect - AMC
Montgomery, VA · On-site
$58 - $76.50/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · On-site
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · On-site
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Cloud Engineer
Montgomery, VA · On-site
$51.50 - $68.75/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Cloud Engineer
Montgomery, VA · On-site
$51.50 - $68.75/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Sr. Windows Administrator
Montgomery, VA · On-site
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Sr. Windows Administrator
Montgomery, VA · On-site
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · Hybrid
$59.25 - $78/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · Hybrid
$59.25 - $78/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · On-site
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · On-site
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · On-site
$52.50 - $70/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
VA · On-site
$52.50 - $70/hr
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Company Description Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member ...
Our Aerospace client is seeking an experienced Software Quality Engineer IV to support Boeing This role focuses on software quality assurance, process compliance, auditing, verification, and ...
Our Aerospace client is seeking an experienced Software Quality Engineer IV to support Boeing This role focuses on software quality assurance, process compliance, auditing, verification, and ...
We are looking for an experienced Systems Administrator to join the Engineering team in Palm Bay, FL to support the implementation, operation, maintenance, and optimization of enterprise and program ...
We are looking for an experienced Systems Administrator to join the Engineering team in Palm Bay, FL to support the implementation, operation, maintenance, and optimization of enterprise and program ...
Integration, Verification & Validation (IV&V) Engineer Applies an interdisciplinary, collaborative approach to plan, design, develop and verify a lifecycle balanced system of systems and system ...
Integration, Verification & Validation (IV&V) Engineer Applies an interdisciplinary, collaborative approach to plan, design, develop and verify a lifecycle balanced system of systems and system ...
Rust Software Developer (L4) Responsibilities include guiding adoption of Rust throughout the embedded development, managing integration or conversion of legacy software to Rust, providing best ...
Rust Software Developer (L4) Responsibilities include guiding adoption of Rust throughout the embedded development, managing integration or conversion of legacy software to Rust, providing best ...
Position Responsibilities: • Develop system network architectures between embedded PCs and host PCs on test benches • Support RHEL 9 • Installation, configuration, patching and maintenance of ...
Position Responsibilities: • Develop system network architectures between embedded PCs and host PCs on test benches • Support RHEL 9 • Installation, configuration, patching and maintenance of ...
Position Responsibilities: • Support verification development and review of the Test Cases, Test Procedures and conduct Informal and Formal Test Readiness Reviews (TRR). • Leading Software Test ...
Position Responsibilities: • Support verification development and review of the Test Cases, Test Procedures and conduct Informal and Formal Test Readiness Reviews (TRR). • Leading Software Test ...
Embedded Software Engineer with Security Clearance
Kent, WA · On-site
$148K - $195K/yr
Title: Software Engineer (Associate) - Embedded Systems Location: Kent, WA (Hybrid - 3 Days Onsite) Type: 6-12+ Month Contract (Possible Extension) Clearance should be Top Secret required We are ...
Embedded Software Engineer with Security Clearance
Kent, WA · On-site
$148K - $195K/yr
Title: Software Engineer (Associate) - Embedded Systems Location: Kent, WA (Hybrid - 3 Days Onsite) Type: 6-12+ Month Contract (Possible Extension) Clearance should be Top Secret required We are ...
Encode Jobs Information
What are the most popular titles at Encode?
What are the most popular cities for Encode jobs?
What are the most popular states for Encode jobs?
What are the most popular categories at Encode?
Help Desk Support Services Specialist
Montgomery, VA • On-site
Encode, Inc
Full-time
Re-posted 28 days ago
Job description
Company Description
Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member skills with ongoing education, conferences, and early adoption of automation tools. We want everyone to be the best they can be. We build personal satisfaction by embracing remote work days, casual attire, bagel Tuesdays, team building events at local establishments and in-office cornhole competitions.
Job Description
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Responsibilities:
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member skills with ongoing education, conferences, and early adoption of automation tools. We want everyone to be the best they can be. We build personal satisfaction by embracing remote work days, casual attire, bagel Tuesdays, team building events at local establishments and in-office cornhole competitions.
Job Description
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Responsibilities:
- Fielding user communication
- Completing other non-ticket creation duties as assigned by Service Desk Management
Abiding by standard Service Desk policy and process, including shift scheduling and performance metrics
Qualifications
- Active Secret Clearance
- Service/help desk or customer service support
- Strong written and verbal communication
- Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)
- New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date
- Bachelor's degree as a minimum
- *will receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request
Additional Information
All your information will be kept confidential according to EEO guidelines.