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49 Dow Customer Service Representative Jobs Hiring Near You

Dow

Sr. IT Analyst

Midland, MI · On-site

$73K - $98K/yr

... our customers, our employees and the planet. Our people are at the heart of our solutions. They ... About you and this role Dow has exciting opportunity for a Senior IT Analyst or Associate Service ...

Dow

Pipeline Technician

La Porte, TX · On-site

... services to more than 70 on-site and off-site customers across the U.S. Gulf Coast. The company is built upon the foundation of Dow's world-leading operational excellence to deliver best-in-class ...

Dow

Associate ES&S Technician

Elizabethtown, KY · On-site

... our customers, our employees and the planet. Our people are at the heart of our solutions. They ... About you and this role Dow has an exciting opportunity for an Associate Emergency Services ...

Dow

Junior Operator

Arab, AL · On-site

$14.75 - $18/hr

Works closely with Logistics, Operations, Customer Service, and fellow clerks to maintain smooth ... Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health ...

Dow

Millwright - Represented/Tariff

Deer Park, TX · On-site

$22.75 - $29.50/hr

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our ...

Dow

Millwright - Represented/Tariff

Deer Park, TX

$22.75 - $29.50/hr

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our ...

Dow

Leveraged Air Specialist

Plaquemine, LA · On-site

... services to more than 70 on-site and off-site customers across the U.S. Gulf Coast. The company is built upon the foundation of Dow's world-leading operational excellence to deliver best-in-class ...

Dow

Senior Relay Technician

Hahnville, LA · On-site

... services to more than 70 on-site and off-site customers across the U.S. Gulf Coast. The company is built upon the foundation of Dow's world-leading operational excellence to deliver best-in-class ...

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Dow Jobs Information

What is it like to work at Dow?

Dow is a global innovation leader that values collaboration, diversity, and sustainability, fostering a culture that encourages creativity and open communication among employees.

The company's team structure is organized around a matrix model, allowing employees to work across multiple functions and projects, and its work environment is designed to promote flexibility and work-life balance, with various benefits and programs supporting employee well-being.

Working at Dow may appeal to candidates who are passionate about driving innovation and making a positive impact on the environment, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to its mission of delivering a sustainable future for the world.

What makes Dow an attractive place to work?

Dow is a multinational corporation and a leading materials science company, known for its commitment to innovation and sustainability in the chemical industry. The company offers a dynamic work environment that fosters collaboration, creativity, and professional growth, with opportunities to work on cutting-edge projects and technologies. Joining Dow can provide individuals with a chance to contribute to meaningful projects, develop their skills, and advance their careers in a stable and global organization.

Do workers at Dow get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Dow pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

At Dow, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Dow affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Dow?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 25% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 19% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers at Dow worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Dow workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Dow workers to change shifts?

Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Dow?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Dow managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Dow spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Dow?

Most people find it easy to take sick days.
97% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Dow job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2025.

Is working at Dow good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Dow feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Dow get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Dow?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Dow enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Dow recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Dow?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Dow?

Most people are given support to advance their career here.
In the last year, 77% of people report being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Dow’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Dow is doing?

Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Dow?

What are the most popular categories at Dow?

Infographic showing various Customer Service Representative job openings at Dow in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 79% Physical, and 21% Remote job distribution.

Sr. IT Analyst

Dow

Midland, MI • On-site

$73K - $98K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Dow rating

8.6

Company rating: 8.6 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

16th of 100 rated chemical manufacturers

Job description

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
About you and this role
Dow has exciting opportunity for a Senior IT Analyst or Associate Service Manager located in Midland, MI or Houston, TX supporting multiple foundational IT technologies.
Please note there are multiple openings across IT at this time which you may be a fit for based on your skills and business needs.
In this role you will (based on business or functional needs):
  • Design, develop, and support solutions and processes to meet business needs and requirements. Partner with the Team Project Manager, Business Process Team, leadership, and technical teams to provide overall leadership and expertise in ISC Planning, Finance and/or Manufacturing.
  • Gather and analyze business requirements for work process, using in-depth conceptual and practical knowledge to explore, analyze, and map business and function requirements. Document detailed designs, build, test, and implement solutions, ensuring compliance with corporate standards, architecture guidelines, and information security policies.
  • Drive the full solution lifecycle, including functional/technical design, solution architecture, integration of third-party software, development, testing, and building solutions. Ensure designs meet business requirements, conform to architecture standards, and optimize productivity and long-term product/system vision.
  • Interface with project leadership and clients to complete implementation deliverables, facilitating client involvement where responsibilities are shared. Provide data analytics required for ISC Planning, Finance or Manufacturing work processes, and lead and influence project team discussions, decisions, and direction.
  • Manage cross-functional implementation issues and interdependencies for work process. Complete as-is assessments of business processes, organization, systems, and infrastructure. Review project requirements against standard business process MET, capturing gaps and highlighting them to the Business Process Teams.
  • Ensure successful technical and functional handover of deliverables to other teams. Work with data leads to explain and identify the scope of master data. Coordinate the identification of end users involved in testing, training, and changes to security profiles.
  • Develop and coordinate the approach and plans for end user testing, including User Acceptance Testing. Develop training plans and deliver work process & systems delta training. Develop the implementation approach, strategy, and detailed plans, including cutover plans and approach, gathering input and creating cutover checklists for ISC Planning, Finance or Manufacturing work processes.
  • Assist with the coordination and execution of implementation plans for data readiness, training, testing, and cutover by facilitating task completion against the Implementation checklist. Provide hyper-care support following production implementations, facilitating defect closure and issue resolution across teams.
  • Facilitate handover to run-the-business operations.
  • Support end-to-end ITIL service management practices by driving ongoing improvements thru automation and workflow enhancement. You will be ailing services to best practices and act as a focus point for internal customers to resolve issues and enhance practices.

Responsibilities
  • Designs, implements, and maintains scalable and reliable systems and processes to support key technologies across Dow.
  • Collaborate with a diverse team to build and enhance our data platform to enable data collection, processing, access, usability, and monitoring
  • Works with cross-functional teams to develop and implement solutions in the Application Development Lifecycle (Development / Test / Production)
  • Continuously explores and adopts new technologies and best practices to improve assigned systems and processes.
  • Provides technical expertise and guidance to team members and stakeholders
  • Ensures Change Management and Configuration Management standards are implemented and executed
  • Ensures technical, architecture, and application designs aligns to company IT architecture and security standards
  • Requirements Analysis - Understands key business drivers in order to explore, analyze, and map business and function requirements.
  • Experience Mapping - Maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.
  • IT Solution/Application/System - drives the full solution lifecycle, including functional / technical design - solution architecture, buy vs make decisions - integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions - with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies in assigned areas.
  • Adoption - Supports implementation and user adoption in assigned areas.
  • Support - With guidance selects and defines supplier and team support models for assigned areas.
  • Performance - Defines controls, measures and KPIs for solution performance and reliability in assigned areas.
  • End-to-End Integration - Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration for assigned areas.
  • Roadmaps - Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Help assess resource, technology, investment needed in delivering against the roadmap for assigned areas.
  • Team Management - Assist Sr. Solution Manager with workload analysis for team to ensure proper resource alignment for capacity planning.

Core Technical Expertise
  • Service Management (ITIL) background.
  • Experience with design and configuration of SAP ERP (MM, PP, FI modules)
  • Concepts, how to, and best practices, along with hands on knowledge and experience
  • General understanding of digital industry trends including Cloud/SaaS, Analytics, Social, and Security/Risk Management, and Internet of Things
  • Agility: Demonstrated knowledge and experience in Agile software development methodologies and work processes, especially Scrum

Engineering Mindset and Professional Growth
  • Technical Design Contribution: Ability to rapidly synthesize information and contribute clear, well-documented technical specifications and architectural diagrams to the design process.
  • Feature Ownership: Demonstrated history of taking ownership of complex features and modules within larger projects, driving them to completion, and managing technical dependencies autonomously.
  • Pragmatism and Initiative: A strong bias for action, coupled with a pragmatic approach to delivering stable, maintainable, and cost-effective solutions.
  • Communication & Influence: Excellent verbal and written communication skills, with the ability to articulate technical designs to both engineering peers and senior stakeholders, effectively influencing technical decisions.

Required Qualifications
  • A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years of relevant experience in lieu of a bachelor's degree.
  • Minimum of 2 years of professional relevant experience in Cloud Platform Engineering, Software Engineering, or a closely related field.
  • A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Your Skills
  • Proactive Problem Solving: Identifying issues before they escalate, analyzing root causes, and applying established procedures to resolve standard technical and process-related problems.
  • Business Processes: Understanding how business functions operate and how technology enables or improves them. This includes partnering with analysts, developers, and business stakeholders to ensure solutions align with functional needs.
  • Detail-Oriented Documentation: Creating accurate, complete technical documentation-including integration specifications, solution designs, process flows, and system configurations-ensuring clarity and adherence to architecture and compliance standards.

Note: this role does not offer relocation assistance.
Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
    • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
    • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Additionally, some of our locations might offer:
    • Transportation allowance (availability varies depending on location)
    • Meal subsidiaries/vouchers (availability varies depending on location)
    • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.

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