Regional Claims Agent
Jacksonville, FL · On-site
Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
3 Csx Freight Agent Jobs Hiring Near You
Regional Claims Agent
Jacksonville, FL · On-site
Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
Regional Claims Agent
Jacksonville, FL · On-site
Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
Regional Claims Agent
Jacksonville, FL · On-site
Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
Regional Claims Agent
Jacksonville, FL · On-site
Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
Regional Claims Agent
Jacksonville, FL · On-site
Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
CSX Jobs Information
Do workers at CSX get paid breaks?
Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and June 2026.
77% of people say they get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and June 2026.
Does CSX pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and June 2026.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and June 2026.
At CSX, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and June 2026.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and June 2026.
Is the health insurance from CSX affordable enough for their workers?
Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 50 people who took the Breakroom Quiz between March 2025 and June 2026.
98% of people say the health insurance costs are okay
Based on data from 50 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at CSX?
Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and June 2026.
90% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.
- 84% of people with changing schedules find out their shifts one week or less ahead of time.
- 7% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers at CSX worry about hours?
Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.
87% of people report they don’t worry about getting enough hours.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.
Do CSX workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
81% report that they don’t have enough control over which shifts they work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.
81% report that they don’t have enough control over which shifts they work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it for CSX workers to change shifts?
Most people find it hard to change shifts.
74% of people report that it’s hard to change shifts if they need to.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.
74% of people report that it’s hard to change shifts if they need to.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at CSX?
Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 77 people who took the Breakroom Quiz between December 2024 and June 2026.
35% of people report it’s hard to get time off.
Based on data from 77 people who took the Breakroom Quiz between December 2024 and June 2026.
Do CSX managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and May 2026.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and May 2026.
Do jobs at CSX spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
28% of people report that their job takes up time that they don’t get paid for.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.
28% of people report that their job takes up time that they don’t get paid for.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to take sick days at CSX?
Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 82 people who took the Breakroom Quiz between December 2024 and June 2026.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 82 people who took the Breakroom Quiz between December 2024 and June 2026.
Is a CSX job good for students?
Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2026.
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2026.
Is working at CSX good if you’re a parent or caregiver?
Most parents and caregivers say this is a bad place to work.
68% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and June 2026.
68% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at CSX feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 78 people who took the Breakroom Quiz between December 2024 and June 2026.
36% of people say they’re not treated with respect by their managers.
Based on data from 78 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at CSX get to take their breaks without interruption?
Only some people get breaks without interruption.
39% of people report that their breaks get interrupted.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.
39% of people report that their breaks get interrupted.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at CSX?
Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between December 2024 and June 2026.
61% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at CSX enjoy their jobs?
Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 76 people who took the Breakroom Quiz between December 2024 and June 2026.
76% of people report they enjoy their job.
Based on data from 76 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at CSX recommend working with their team?
Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and June 2026.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at CSX?
Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 79 people who took the Breakroom Quiz between December 2024 and June 2026.
38% of people report they didn’t get enough training when they started working here.
Based on data from 79 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at CSX?
Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 82 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 82 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think CSX’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between December 2024 and June 2026.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers feel well informed about how CSX is doing?
Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 79 people who took the Breakroom Quiz between December 2024 and June 2026.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 79 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Freight Agent jobs?
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CSX rating
7.2
Based on 85 frontline employees who took The Breakroom Quiz
182nd of 355 rated logistics
Job description
Job Summary
Manages the damage and claims performance of the Automotive Distribution Centers within assigned Region, to meet company core values and competency and performance management goal expectations. Controls the vehicle damage investigation and reporting processes, while also working directly with the terminals to identify damage trends and reduce damages through data trends. Develops and manages a regional consulting approach to adjudicate claims through proper investigations. Provides direction to the contractor network ensuring CSX standards are met in the damage & liability processes.
Primary Activities and Responsibilities
Minimum Qualifications
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
Manages the damage and claims performance of the Automotive Distribution Centers within assigned Region, to meet company core values and competency and performance management goal expectations. Controls the vehicle damage investigation and reporting processes, while also working directly with the terminals to identify damage trends and reduce damages through data trends. Develops and manages a regional consulting approach to adjudicate claims through proper investigations. Provides direction to the contractor network ensuring CSX standards are met in the damage & liability processes.
Primary Activities and Responsibilities
- Evaluate all damage claims from terminals within a defined region to assign monetary liability. Work with terminal managers daily to investigate damages to complete the major damage report (MDR) as required by freight claims and the manufacturers.
- Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
- Work directly with TDSI ROMs to provide data and recommendations within their Regions aimed at reducing damages.
- Identify processes to handle the reporting, tracking, and resolution of all inoperable units delivered on rail at TDSI terminals.
- Work hand in hand with manufacturers and their agents to expedite repairs in order to reduce railcar dwell and improve terminal and fleet fluidity.
- Work with each OE to develop and implement processes to expedite the handling of inoperable units.
- Work with Freight Claims and Damage on adjudicating claims that do not reach the dispute resolution stage.
- Work with contractors to gather any and all pertinent data and information in preparation for monthly claims dispute calls.
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- High School Diploma/GED
- 5 or more years of experience in Transportation, Logistics, Supply Chain, Operations, or Business/Strategic Management
- Bachelor's Degree/4-year Degree
- 2 or more years of experience in Transportation, Logistics, Supply Chain, Operations, or Business/Strategic Management
- Knowledge of process principles and practices, ability to think critically, and identify issues and propose innovative solutions.
- Railroad Industry knowledge
- Creative and strategic problem solving skills, as well as time management and prioritization skills
- Ability to communicate effectively with senior leadership audiences
- Microsoft Office skills
- Written, oral communication, and presentation skills
- Collaboration at all levels of organization and consultative skills
- Negotiation and influencing skills
- Relationship building and conflict resolution skills
- Ability to address issues promptly while maintaining a customer service orientation
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
- Work in confined spaces at times
- Wear protective equipment (such as welding shields, hard hat, hearing protection)
- Work with equipment that intensifies the heat factor
- Work at elevated heights
- Work hours may vary in length and schedule (may include a non-standard work week)
CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube
Closing Statement
At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.
This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.
At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.
About CSX
Sourced by ZipRecruiter
Industry
Rail transportation
Company size
10,000+ Employees
Headquarters location
Jacksonville, FL, US
Year founded
1978