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JOB SUMMARY
We are seeking a Release Manager to serve as the single point of coordination for all releases across multiple agile delivery teams. This role will centralize and streamline release activities to ensure consistency, efficiency, and accountability. The Release Manager will orchestrate the end-to-end release lifecycle from planning through deployment, coordinating dependencies, managing change requests, facilitating Change Advisory Board (CAB) approvals, and ensuring smooth production deployments. Availability during release windows (5:00 PM - 10:00 PM ET) is required.
Key Responsibilities
• Serve as the single point of coordination for releases across delivery teams.
• Plan and schedule releases, manage the release calendar, and coordinate timing across teams.
• Orchestrate dependencies between teams to prevent conflicts and ensure smooth deployments.
• Conduct release readiness assessments and go/no-go decision meetings.
• Coordinate release activities during deployment windows (5:00 PM - 10:00 PM ET).
• Manage rollback procedures and coordinate post-release validation.
• Manage change requests from initiation through closure.
• Prepare change documentation and present to the Change Advisory Board (CAB) for approval.
• Ensure all changes follow organizational policies and compliance requirements.
• Track and report on change metrics and success rates.
• Coordinate emergency change procedures when required.
• Maintain clear, timely communication with all stakeholders regarding release status, risks, and issues.
• Create and distribute release notes, deployment plans, and status reports.
• Facilitate release planning meetings with development teams and stakeholders.
• Provide executive-level summaries of release activities and outcomes.
• Maintain comprehensive release documentation and lessons learned.
• Maintain and evolve release management processes aligned with ITIL best practices.
• Identify bottlenecks and inefficiencies in the release process and drive improvements.
• Standardize release procedures across all CDP teams.
• Track release metrics and drive improvement initiatives.
• Stay current with industry trends in release management and DevOps practices.
• Proactively identify and escalate release risks and dependencies.
• Maintain a risk register and implement mitigation strategies.
• Coordinate issue resolution during releases, working with technical teams.
• Conduct post-release reviews to identify improvement opportunities.
• Ensure compliance with organizational security and operational policies.
Required Qualifications
Experience:
• 2+ years managing releases in a software engineering or IT service delivery organization.
• Demonstrated experience coordinating releases across multiple teams or products simultaneously.
• Experience working with Change Advisory Boards (CAB) and formal change management processes.
• Experience with ITIL processes, particularly Release and Change Management.
Technical Knowledge:
• Understanding of CI/CD pipelines and deployment automation concepts.
• Familiarity with Agile and SAFe frameworks.
• Ability to understand technical discussions and deployment architectures (AWS cloud environment is a plus).
Core Competencies:
• Exceptional organizational skills.
• Superior communication skills (written and verbal).
• Strong project coordination abilities.
• Analytical and problem-solving skills.
• Detail-oriented with process discipline.
• Calm under pressure.
• Self-motivated and proactive.
• Customer service orientation.
Work Schedule Requirements:
• Must be available during release windows: 5:00 PM - 10:00 PM ET.
• Flexibility to adjust schedule as needed for critical releases.
• Ability to participate in occasional emergency deployments outside normal windows.
Preferred Qualifications
• 5+ years managing releases in a software engineering or IT service delivery organization.
• Basic understanding of big data/data analytics platforms.
Certifications
None specified.