Customer Account Manager
Irving, TX · On-site
BP
61 Bp Jobs Hiring Near You
BP Jobs Information
Do workers at BP get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
83% of people say they get paid breaks.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
Does BP pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 80 people who took the Breakroom Quiz between June 2025 and June 2026.
At BP, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
Are part-time workers able to get health insurance from BP?
Most people who work part-time can't get health insurance.
92% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 12 people who took the Breakroom Quiz between December 2024 and February 2025.
92% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 12 people who took the Breakroom Quiz between December 2024 and February 2025.
Do part-time workers get paid time off at BP?
Most people who work part-time don’t get paid time off.
93% of people who work part-time say they don’t get paid time off
Based on data from 14 people who took the Breakroom Quiz between June 2025 and May 2026.
93% of people who work part-time say they don’t get paid time off
Based on data from 14 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from BP affordable enough for their workers?
Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and May 2026.
86% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at BP?
Some people get paid time off from work.
56% of people say they don’t get paid time off.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.
56% of people say they don’t get paid time off.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.
- 52% of people with changing schedules find out their shifts one week or less ahead of time.
- 34% of people with changing schedules find out their shifts two weeks ahead of time.
- 5% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers at BP worry about hours?
Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.
36% of people report they worry about getting enough hours.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.
Do BP workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
44% report that they don’t have enough control over which shifts they work.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it for BP workers to change shifts?
Some people find it hard to change shifts.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to get time off at BP?
Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.
45% of people report it’s hard to get time off.
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.
Do BP managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.
Do jobs at BP spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to take sick days at BP?
Some people find it hard to take sick days.
48% of people report that it’s hard to take time off if they are sick.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and June 2026.
48% of people report that it’s hard to take time off if they are sick.
Based on data from 67 people who took the Breakroom Quiz between June 2025 and June 2026.
Is a BP job good for students?
Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.
67% of students report this is a good place to work if you’re studying.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at BP good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at BP feel treated with respect by their managers?
Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
72% of people say they’re treated with respect by their managers.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at BP get to take their breaks without interruption?
Only some people get breaks without interruption.
57% of people report that their breaks get interrupted.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.
57% of people report that their breaks get interrupted.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at BP?
Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 81 people who took the Breakroom Quiz between June 2025 and June 2026.
70% of people say they often feel stressed out at work.
Based on data from 81 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at BP enjoy their jobs?
Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.
69% of people report they enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at BP recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get enough training when they start at BP?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get support to advance at BP?
Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 72 people who took the Breakroom Quiz between June 2025 and June 2026.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 72 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people think BP’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers feel well informed about how BP is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 72 people who took the Breakroom Quiz between June 2025 and June 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 72 people who took the Breakroom Quiz between June 2025 and June 2026.
What are the most popular titles at Bp?
What are the most popular cities for Bp jobs?
What are the most popular states for Bp jobs?
What are the most popular categories at Bp?
Full-time
Medical, Retirement, PTO
Posted 9 days ago
Job description
Customer Account Manager
Irving, Tx
DEPARTMENT ? Operations
FULL-TIME SALARY EXEMPT
Function Description:
Customer Account Manager (Pratt and Whitney Engine Line) is the single point of contact for owners, operators and FBO?s/service centers for all aspects of Pratt and Whitney Canada?s support, including MRO customer management and performing a variety of duties aimed at managing customer technical, commercial aspects, relationships and developing new business from existing customers.
What your day to day will look like:
- The CAM will act as a main point of contact and P&WC ambassador for operators using/working with P&WC products
- CAM will provide on-site assistance and solutions for all technical, commercial and operational problems, as required
- Provide concierge level service as the single point of account management for all aspects of the relationship with P&WC
- Ensure customer retention in PpH programs
- Support team in achieving an increased PpH penetration in market
- Proficient with technical background of IPPS
- Proficient with aircraft corporate maintenance operations
- Be proficient in all P&WC service offerings in order to support customer operations
- Be able to support customers navigation of the diagnostics portal
- Navigate product publications with customers
- Be able to support all warranty queries
- Leverage proactive best practices optimizing aircraft availability
- Monitor all off-wing/on-wing forecasted events, geographic field readiness and capabilities
- Ensure all WA are raised and assigned
- Create and maintain RAIL
- Coordinate return of assets (rental engines, LRU, nacelle LRU, etc?)
- Create and maintain customer visit plan, ensuring CRM is updated accordingly liaising with aircraft OEM Field Service Reps
- Maintain customer account profile and briefing papers
- Monitor and maintain customer administration readiness (COI, engine documentation, PO)
- Liaise with the Service Delivery Team on time reporting of contact reports, customer profile, mood management, DPHM alerts, campaigns and overall account health
- Maintain P&WCs relationship with service center(s)
- Owning the customer issues and driving value chain accountability for timely resolution
- Provide on-site assistance and solutions for all technical, commercial and operational problems, as required
- Respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company?s satisfaction
What are our expectations:
- Customers flying and satisfied
- Customer reach trough
- Supporting the growing fleet by keeping customers flying while achieving/maintaining target service levels for the fleet (AOG support, DR & Avail)
- Engaging and striving for proactiveness in our services & support
- Representing P&WC and our products at M&O and customer seminars/forums
- Sustain the step change in the customer frontline support delivering a world-class experience by looking after our customers to meet or exceed our customer?s expectations / commitments and company financial goals
- Responsible for managing customers mood and CRM tracking
- Establish P&WC engines and services as the preferred customer choice
- May develop and coach others
What you need to be successful:
- Bachelor's Degree or Master?s degree (Engineering or Business) or equivalent job experience
- Experience in managing customer relationship
- Experience with SAP and Microsoft software?s, CRM, PWC Customer Portal (My PWC Power), Enovia (PLM), Sharepoint, engine / airframe technical manuals, etc. is recommended and helpful
- multiple years of relevant experience in aircraft MRO experience
- Gulfstream 500/600 maintenance experience specifically with PW800 engine series
BENEFITS:
- Well-lit, clean work environment
- Competitive pay
- Health Insurance Plan Participation
- 401k Plan
- Paid Vacation
WORKING AT BPAERO:At BP Aero Engine Services (BP Aero) we hire, train, develop and lead a robust team of highly technical workers that perform complex and technical repairs on gas turbine engines. We are a certificated FAA repair station located in Irving, Texas. We operate in the Aerospace field working with the airlines, engine overhaul shops as well as original manufacturers such as GE, CFM and Rolls Royce. We are a local privately held business right in Irving, TX and we have been in business since 2010. We offer a ?family style? environment in a large corporation setting with ample opportunities for individual growth at all levels. Come join the BP Aero family and watch your career soar!
BP Aero is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. Employment opportunities at BP Aero are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. BP
About BP Aero Services
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