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22 Bluecrest Service Delivery Manager Jobs Hiring Near You

BlueCrest

Area Service Manager

Sacramento, CA · On-site +1

Primary BlueCrest Service contact to our customer base. * Ensure that service expectations and ... Support the delivery of Client contracted SLA's, delivering superior client experience and ...

BlueCrest

Onsite Electro-Mechanical Technician

Hazelwood, MO · On-site

$22.75 - $29/hr

... for BlueCrest. You are: An experienced Electro-Mechanical Technician who may come from various ... Manage a queue of calls to ensure that customers are contacted within the established guidelines ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

One of the primary focuses of this position will be delivering training to Customer Service ... Manage classroom time and audience participation appropriately. * Provide one-on-one coaching to ...

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Infographic showing various Service Delivery Manager job openings at Bluecrest in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% Physical, and 17% Remote job distribution.

Enterprise Account Manager - North America

BlueCrest

Hartford, CT • On-site, Remote

Full-time

Posted 22 days ago

Job description

Position Summary
BlueCrest is Looking for an experienced Print & Mail professional passionate about delivering client value and building strategic relationships. They are comfortable working in a matrix environment, side by side with clients using a consultative approach to demonstrate they are a trusted advisor who delivers successful outcomes.
As a key member of the Global Services organization, the Enterprise Account Manager is responsible for developing long-term client partnerships, driving operational excellence, ensuring contract profitability, and expanding service revenue opportunities. The successful candidate will collaborate closely with Service Leadership, Sales, and Professional Services teams to deliver measurable value to clients while supporting BlueCrest' s strategic growth objectives.
This is a fully remote position based in the United States and requires approximately 50% domestic travel to customer locations.
Key Responsibilities
Customer Relationship Management
  • Serve as the primary Service contact for assigned strategic enterprise accounts.
  • Build and maintain strong executive-level relationships with client stakeholders, including operational leaders and C-suite executives.
  • Develop trusted advisor status by understanding client objectives, business challenges, and long-term strategies.
  • Lead regular business reviews, performance discussions, and executive meetings.

Service Delivery & Operational Excellence
  • Develop and execute account engagement strategies in partnership with Service and Sales leadership.
  • Ensure consistent service delivery across multiple customer locations.
  • Establish and manage account action plans to address service gaps and improvement opportunities.
  • Monitor customer satisfaction and proactively manage escalations to successful resolution.

Revenue Growth & Business Development
  • Identify and develop opportunities for additional services, upgrades, and value-added solutions.
  • Work collaboratively with Sales teams to expand existing customer relationships and support revenue growth initiatives.
  • Promote BlueCrest service capabilities and value propositions aligned with customer business objectives.
  • Help protect revenue by mitigating competitive threats and strengthening customer partnerships.

Financial Management
  • Maintain accountability for account profitability and overall financial performance.
  • Analyze service delivery metrics, operational KPIs, and financial results.
  • Develop forecasts and strategic plans to achieve revenue, margin, and growth targets.
  • Identify efficiencies and cost-saving opportunities that enhance profitability and client value.

Leadership & Collaboration
  • Partner with cross-functional teams including Service Operations, Sales, Professional Services, Product Management, and Customer Success.
  • Champion best practices and continuous improvement initiatives.
  • Support the development and standardization of enterprise account management processes.
  • Act as a role model for BlueCrest values and leadership behaviors.

Qualifications
Required
  • Bachelor's degree in business, Engineering, Operations Management, or a related field, or equivalent combination of education and experience.
  • 10+ years of experience in enterprise account management, customer success, service operations, or strategic account leadership.
  • Experience within the print and mail industry in operations management or as a service provider.
  • Demonstrated success managing large, multi-site operations or enterprise customer relationships.
  • Experience presenting and negotiating with senior executives and C-suite stakeholders.
  • Strong understanding of service delivery, operational performance management, and customer retention strategies.
  • Experience managing P&L responsibilities, building business cases / ROI's and achieving financial objectives.
  • Excellent communication, negotiation, conflict resolution, and relationship-building skills.
  • Strong analytical skills with the ability to leverage data to drive business decisions.
  • Proven ability to work effectively in a matrixed organization.

Required
  • Bachelor's degree in business, Engineering, Operations Management, or a related field, or equivalent combination of education and experience.
  • 10+ years of experience in enterprise account management, customer success, service operations, or strategic account leadership.
  • Experience within the print and mail industry in operations management or as a service provider.
  • Demonstrated success managing large, multi-site operations or enterprise customer relationships.
  • Experience presenting and negotiating with senior executives and C-suite stakeholders.
  • Strong understanding of service delivery, operational performance management, and customer retention strategies.
  • Experience managing P&L responsibilities, building business cases / ROI's and achieving financial objectives.
  • Excellent communication, negotiation, conflict resolution, and relationship-building skills.
  • Strong analytical skills with the ability to leverage data to drive business decisions.
  • Proven ability to work effectively in a matrixed organization.

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