Denver, CO · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Denver, CO · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Denver, CO · On-site
$72K - $128K/yr
Drive measurable ROI by aligning Autodesk solutions to customers' business objectives and industry ... Identify and support at-risk accounts through targeted adoption and enablement strategies
Denver, CO · On-site
$72K - $128K/yr
Drive measurable ROI by aligning Autodesk solutions to customers' business objectives and industry ... Identify and support at-risk accounts through targeted adoption and enablement strategies
Portland, OR · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Portland, OR · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Novi, MI · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Novi, MI · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Portland, OR · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Portland, OR · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Denver, CO · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
Denver, CO · On-site
$72K - $128K/yr
... investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Plano, TX · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Plano, TX · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
OR · On-site +1
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
OR · On-site +1
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Portland, OR · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Portland, OR · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Phoenix, AZ · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Phoenix, AZ · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Denver, CO · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
Denver, CO · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
San Francisco, CA · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
San Francisco, CA · On-site
$68K - $122K/yr
... Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ... Track account health to identify churn risk and work to eliminate that risk * Drive product usage ...
$154K - $277K/yr
The Autodesk Operations Solutions portfolio will connect not only design to operations, but also the daily activities of maintenance technicians, facility managers, and process engineers in the ...
$154K - $277K/yr
The Autodesk Operations Solutions portfolio will connect not only design to operations, but also the daily activities of maintenance technicians, facility managers, and process engineers in the ...
$154K - $277K/yr
The Autodesk Operations Solutions portfolio will connect not only design to operations, but also the daily activities of maintenance technicians, facility managers, and process engineers in the ...
$154K - $277K/yr
The Autodesk Operations Solutions portfolio will connect not only design to operations, but also the daily activities of maintenance technicians, facility managers, and process engineers in the ...
What is it like to work at Autodesk?
What makes Autodesk an attractive place to work?
Does Autodesk pay people when they’re sick?
How easy is it to get time off at Autodesk?
How easy is it to take sick days at Autodesk?
Do people at Autodesk feel treated with respect by their managers?
Do people at Autodesk get to take their breaks without interruption?
Is it stressful to work at Autodesk?
Do people at Autodesk enjoy their jobs?
Do people at Autodesk recommend working with their team?
Do people get enough training when they start at Autodesk?
Do people get support to advance at Autodesk?
Do people think Autodesk’s headquarters understands what’s happening where they work?
Do workers feel well informed about how Autodesk is doing?
Denver, CO • On-site
$72K - $128K/yr
Full-time
Posted 26 days ago
9.1
Based on 8 frontline employees who took The Breakroom Quiz
Job Requisition ID #
Position Overview
The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.
You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.
This role is ideal for someone who understands the unique challenges of construction and AEC organizations - including project-based workflows, digital transformation efforts, and evolving delivery models - and can translate Autodesk capabilities into tangible business impact.
You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as thevoice of the customer and ensuring long-term customer health.
Responsibilities
Own the post-sale customer relationship for an assigned portfolio of customers
Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry-specific challenges
Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes
Establish success metrics and track progress through regular business reviews and strategic planning sessions
Monitor product usage, customer health signals, and engagement data -leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities
Identifyand support at-risk accounts through targeted adoption and enablement strategies
Document and articulate customer value realization through business cases and success stories
Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers
Minimum Qualifications
Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
Experience building mutual success plans, business cases, or documented account strategies
Experience working with complex organizations managing multiple priorities and stakeholders
Strong executive-level communication and presentation skills
Customer-first mindset with high emotional intelligence
Ability to prioritize and manage multiple complex accounts simultaneously
Proven ability to collaborate across internal and external stakeholders
Preferred Qualifications
Experience within the Construction, Architecture, Engineering, or broader AEC industry
Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives
Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies
Familiarity with usage analytics, health metrics, and value realization reporting
Experience working in a partner-led or channel ecosystem
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Sourced by ZipRecruiter
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.
Software development
10,000+ Employees
San Rafael, CA, US
1982
