Participates in on-going Service Delivery Meetings * Global Expense Management * Drive Continuous Improvement What do you need to succeed? * Bachelor's degree required, Master's or graduate ...
88 At&T Service Delivery Manager Jobs Hiring Near You
Participates in on-going Service Delivery Meetings * Global Expense Management * Drive Continuous Improvement What do you need to succeed? * Bachelor's degree required, Master's or graduate ...
NQ Service Delivery Manager
Covington, KY · On-site
$90 - $120/hr
The Nonqualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up, consultation on best practices and preferred solutions. In addition to interacting directly ...
NQ Service Delivery Manager
Covington, KY · On-site
$90 - $120/hr
The Nonqualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up, consultation on best practices and preferred solutions. In addition to interacting directly ...
Principal Service Delivery Manager
Dallas, TX · On-site
$220 - $250/hr
Extensive experience in sales, account management, business development, consulting, or commercial ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...
Principal Service Delivery Manager
Dallas, TX · On-site
$220 - $250/hr
Extensive experience in sales, account management, business development, consulting, or commercial ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...
The Service Delivery Manager (SDM) holds a pivotal position responsible for guaranteeing the optimal delivery and quality of mission-critical IT services to Hoya Corporation's business divisions.
The Service Delivery Manager (SDM) holds a pivotal position responsible for guaranteeing the optimal delivery and quality of mission-critical IT services to Hoya Corporation's business divisions.
... Management Presentations on ServicesParticipates in on-going Service Delivery MeetingsGlobal Expense ManagementDrive Continuous Improvement What do you need to succeed?Bachelor's degree required ...
... Management Presentations on ServicesParticipates in on-going Service Delivery MeetingsGlobal Expense ManagementDrive Continuous Improvement What do you need to succeed?Bachelor's degree required ...
Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...
Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...
... Service Delivery. 2. Mentor Team Members And Administrators On Best Practices In Tools And ... Incident Management And Automation Processes. 2 Strong Analytical Skills With The Ability To ...
... Service Delivery. 2. Mentor Team Members And Administrators On Best Practices In Tools And ... Incident Management And Automation Processes. 2 Strong Analytical Skills With The Ability To ...
Service Delivery Manager Location: 7500 Dallas Pkwy, Plano, TX 75024 We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware ...
Service Delivery Manager Location: 7500 Dallas Pkwy, Plano, TX 75024 We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware ...
AT&T Jobs Information
Do workers at AT&T get paid breaks?
Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
69% of people say they get paid breaks.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Does AT&T pay people when they’re sick?
Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
At AT&T, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
35% of people say they have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between February 2026 and August 2026.
35% of people say they have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between February 2026 and August 2026.
Do part-time workers get paid time off at AT&T?
Most people who work part-time get paid time off.
80% of people who work part-time say they get paid time off
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.
80% of people who work part-time say they get paid time off
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from AT&T affordable enough for their workers?
Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
88% of people say the health insurance costs are okay
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get paid time off at AT&T?
Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 81 people who took the Breakroom Quiz between February 2026 and August 2026.
94% of people say they get paid time off.
Based on data from 81 people who took the Breakroom Quiz between February 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 101 people who took the Breakroom Quiz between August 2025 and August 2026.
- 27% of people with changing schedules find out their shifts one week or less ahead of time.
- 24% of people with changing schedules find out their shifts two weeks ahead of time.
- 11% of people with changing schedules find out their shifts three weeks ahead of time.
- 39% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 101 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers at AT&T worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.
91% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.
Do AT&T workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
53% report that they don’t have enough control over which shifts they work.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it for AT&T workers to change shifts?
Some people find it hard to change shifts.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to get time off at AT&T?
Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 70 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people report it’s easy to get time off.
Based on data from 70 people who took the Breakroom Quiz between February 2026 and August 2026.
Do AT&T managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.
Do jobs at AT&T spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to take sick days at AT&T?
Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
Is a AT&T job good for students?
Only some students say this is a good place to work if you’re studying.
45% of students report this isn’t a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.
45% of students report this isn’t a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at AT&T good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at AT&T feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at AT&T get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
Is it stressful to work at AT&T?
Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at AT&T enjoy their jobs?
Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between February 2026 and August 2026.
43% of people report they don’t enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at AT&T recommend working with their team?
Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get enough training when they start at AT&T?
Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 78 people who took the Breakroom Quiz between February 2026 and August 2026.
76% of people report they got enough training when they started working here.
Based on data from 78 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get support to advance at AT&T?
Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 76 people who took the Breakroom Quiz between February 2026 and August 2026.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 76 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people think AT&T’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers feel well informed about how AT&T is doing?
Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.
What other companies are hiring for Service Delivery Manager jobs?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 15 days ago
Job description
Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
You will oversee a number of teams across the globe providing outsourced IT services to a key client. This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills. You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director. You"ll be accountable for the financial and operational results of your teams and will be expected to drive continuous improvement activities. You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
- Act as Global Single Point of Contact (SPOC) for client(s)
- Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure Services
- Provide leadership, direction and coach/mentor team
- Implement, monitor and adhere to Best Practices for Global delivery locations
- Implement process improvements
- Manage to Scope of Work and Change of Scopes
- Assist with new launches or new business with client (s)
- Assist with invoicing
- Delivers to Expectations
- Provides Executive Management Presentations on Services
- Participates in on-going Service Delivery Meetings
- Global Expense Management
- Drive Continuous Improvement
What do you need to succeed?
- Bachelor's degree required, Master's or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
- Global experience
- Financial Management Experience on a Global level
- In-depth understanding of IT industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- Ability to manage strategically as well as at a more detailed level as needed
- Experience with ServiceNow is a plus
What you'll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
#LI-LG1
#LI-ONSITE
About Stefanini North America and APAC
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Southfield, MI, US