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ASM Research

60 Asm Research Application Analyst Jobs Hiring Near You

ASM Research

Trainer 1 (Junior)

Warner Robins, GA · On-site

$51K - $55K/yr

Gathers information from application functional analysts, application owners, and/or subject matter ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Platform Engineer

This role supports application deployment and management, ensures compliance with CASTLE-NET ... CASTLE-NET environment familiarity Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Citrix Administrator - Senior

Perform Citrix provisioning, configuration, and application publishing. * Implement Citrix ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

ISSO

Ashburn, VA · On-site

Creates cyber-intelligence tools / methods and performs research and analysis in order to mitigate ... Conducts risk assessment and provides recommendations for application design. * Leads the ...

ASM Research

Trainer 1 (Junior)

Salt Lake City, UT · On-site

$53K - $58K/yr

Gathers information from application functional analysts, application owners, and/or subject matter ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Software Configuration Manager

The IT Configuration Manager collaborates with infrastructure, application, and security teams to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What other companies are hiring for Application Analyst jobs?
What are the most popular jobs at Asm Research?
What are the most popular categories at Asm Research?
Infographic showing various Application Analyst job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.

Customer Service Quality Policy Analyst I

ASM Research

San Antonio, TX • On-site

Full-time

Re-posted 3 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

The Customer Service Quality Policy Analyst I administers quality assurance and monitoring programs for contact center operations that support mission-critical services in a highly regulated enterprise environment. It evaluates customer interactions, escalations, and performance data to ensure adherence to defined quality standards, service policies, and customer experience expectations. The role develops and maintains quality policies, procedures, and training materials while driving continuous improvement based on customer feedback and operational metrics.
Key Responsibilities
  • Apply structured quality monitoring techniques, including call evaluation scoring models and audit methodologies, to assess service delivery performance across contact center operations.
  • Analyze customer satisfaction surveys, feedback channels, and key performance indicators to identify root causes of service issues and recommend corrective and preventive actions.
  • Develop, review, and refine quality assurance policies, procedures, and guidance documentation in alignment with operational requirements and client expectations.
  • Manage and resolve quality assurance escalations from client and internal stakeholders, ensuring appropriate remediation, documentation, and follow-up communication.
  • Provide coaching insights and performance feedback to contact center personnel and quality teams based on evaluation outcomes and observed behavior.
  • Design and deliver training programs on quality standards, compliance requirements, and evaluation processes to support consistent service delivery.
  • Monitor adherence to behavioral and service guidelines within outsourced or multi-vendor BPO environments and enforce corrective measures when guidelines are breached.
  • Support service deployment activities by creating test scripts and validating service readiness through structured rehearsal and testing scenarios.

Required Qualifications
  • Bachelor's Degree in a relevant field or equivalent combination of education and experience.
  • 3-5 years of experience in contact center quality assurance, service delivery operations, or customer experience analysis.
  • Demonstrated experience administering quality monitoring programs, including call evaluation, survey analysis, and performance reporting in a contact center environment.
  • Experience working with mission-critical or highly regulated service environments requiring strict adherence to quality and compliance standards.
  • Ability to interpret and apply quality policies, behavioral guidelines, and service standards, including within outsourced or multi-vendor (BPO) operations.
  • Strong analytical, written, and verbal communication skills with the ability to translate data and observations into clear feedback and improvement recommendations.
  • Ability to obtain and maintain a Public Trust-level background investigation and meet U.S. citizenship requirements.

Preferred Qualifications
  • Experience working within Business Process Outsourcing (BPO) or multi-vendor service environments.
  • Familiarity with quality monitoring and workforce optimization tools (such as NICE or Verint) and related reporting capabilities.
  • Knowledge of federal service delivery standards, compliance requirements, or Public Trust environments.
  • Experience designing and delivering training or coaching programs for contact center quality assurance personnel.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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