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Alera Group
Alera Group

60 Alera Group Client Service Representative Jobs Hiring Near You

Alera Group

Client Service Specialist

Greenville, SC · On-site

$23 - $35.90/hr

OVERVIEW Client Service Specialist - Employee Benefits Hybrid (Flexible) | Local to Greenville ... About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ...

Alera Group

Client Service Specialist

Greenville, SC · Hybrid

$23 - $35.90/hr

OVERVIEW Client Service Specialist - Employee Benefits Hybrid (Flexible) | Local to Greenville ... About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ...

Alera Group

Client Service Specialist

Atlanta, GA · Hybrid

$23 - $35.90/hr

OVERVIEW Client Service Specialist - Employee Benefits Hybrid (Flexible) | Local to Greenville ... About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ...

Alera Group, Inc.

Client Service Specialist

Greenville, SC · On-site

$23 - $35.90/hr

OVERVIEW Client Service Specialist - Employee Benefits Hybrid (Flexible) | Local to Greenville ... About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ...

Alera Group, Inc.

Client Service Specialist

Atlanta, GA · On-site

$23 - $35.90/hr

Client Service Specialist - Employee Benefits Hybrid (Flexible) | Local to Greenville, South ... About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ...

Alera Group

Account Manager Associate

Syracuse, NY · On-site

$20 - $24/hr

We're seeking a Account Manager Associate who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to ...

Alera Group

Benefits Coordinator

Deerfield, IL · Hybrid

$55K - $65K/yr

... day-to-day service requests, ensuring a seamless client experience and operational accuracy. About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S ...

Alera Group

Senior Manager, Client Service

Berwyn, PA · On-site

$140K - $160K/yr

About Alera Group Founded in 2017, Alera Group is one of the nation's leading independent insurance ... As a Senior Manager, Client Service , you'll help build trusted client relationships, deliver ...

Alera Group

Account Manager

Manhattan, NY · On-site

$90K - $110K/yr

... client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest ...

Alera Group

Associate Account Manager

Knoxville, TN · Hybrid

$31 - $40.87/hr

... client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest ...

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Alera Group Jobs Information

What is it like to work at Alera Group?

Alera Group is a professional services firm that values collaboration, innovation, and client-centricity, fostering a dynamic and supportive work environment.

The company's team structure is designed to promote knowledge sharing and expertise, with professionals working together across various disciplines to deliver comprehensive solutions to clients. Alera Group's mission is to help clients achieve their goals through tailored advice and guidance, with a focus on employee benefits, wealth management, and property and casualty insurance.

Working at Alera Group may appeal to professionals seeking a challenging and rewarding career in a collaborative and client-focused organization, with opportunities for growth and development in a rapidly evolving industry.

What makes Alera Group an attractive place to work?

Alera Group is a leading national advisory services firm that provides a comprehensive range of benefits, property, and risk consulting services to clients across various industries. The company fosters a collaborative and innovative work environment, offering employees opportunities to work on complex projects, develop new skills, and contribute to the growth and success of the organization. By joining Alera Group, professionals can expect to be part of a dynamic team that values expertise, teamwork, and client satisfaction, with opportunities for career advancement and professional development in a rapidly evolving industry.

Do workers at Alera Group get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Does Alera Group pay people when they’re sick?

Yes. Most people get paid when they’re sick.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

At Alera Group, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
82% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Alera Group affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Alera Group?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Alera Group worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Alera Group?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Alera Group managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Alera Group?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Alera Group good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Alera Group feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Alera Group get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at Alera Group?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Alera Group enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Alera Group recommend working with their team?

Only some people recommend working with their team.
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Alera Group?

Some people didn’t get enough training when they started.
54% of people report they didn’t get enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get support to advance at Alera Group?

Only some people are given support to advance their career here.
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Alera Group’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Alera Group is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and June 2026.

What other companies are hiring for Client Service Representative jobs?

What are the most popular jobs at Alera Group?

What are the most popular categories at Alera Group?

Infographic showing various Client Service Representative job openings at Alera Group in the United States as of August 2026, with employment types broken down into 2% Internship, and 98% Full Time. Highlights an 37% Physical, 58% Hybrid, and 5% Remote job distribution.

Client Service Specialist

Alera Group

Greenville, SC • On-site

$23 - $35.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Alera Group rating

8.0

Company rating: 8.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

167th of 311 rated insurance

Job description

OVERVIEW
Client Service Specialist - Employee Benefits
Hybrid (Flexible) | Local to Greenville, South Carolina
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Client Service Specialist who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES
What You'll Do / Your Impact
Client Partnership & Service Excellence
  • Serve as a primary resource for employee benefit questions, claims issues, eligibility concerns, billing inquiries, and benefit administration support
  • Deliver responsive, high-quality service while building strong client relationships
  • Assist with open enrollment activities and employee communications

Operational & Compliance Excellence
  • Maintain accurate records and documentation within agency management and benefits administration systems
  • Support client implementations, renewals, billing reconciliations, and ongoing service requests
  • Ensure data accuracy and timely completion of administrative processes

Growth & Retention
  • Contribute to positive client experiences that support retention and long-term partnerships
  • Collaborate with internal teams to identify service improvements and drive operational efficiency
  • Support special projects and initiatives that enhance overall client success

QUALIFICATIONS
What You Bring
Required
  • High school diploma
  • Ability to obtain a Life & Health License within six months of employment
  • Strong customer service, communication, and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office Suite

Preferred
  • Bachelor's degree
  • Bilingual in Spanish and English
  • Experience supporting employee benefits, insurance, or client service functions
  • Experience with benefits administration or agency management systems

Core Competencies
  • Client-first mindset
  • Attention to detail
  • Accountability and follow-through
  • Collaboration and relationship building
  • Problem-solving and sound judgment
  • Adaptability and initiative

ADDITIONAL INFORMATION
Compensation:
Hourly range: $23.00 - $35.90 per hour
Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:
This role is Hybrid
Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You'll have access to:
  • Role-specific learning paths
  • Leadership development programs
  • Technical and compliance training
  • Industry certifications and continuing education support
  • Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:
  • Active State Life & Health License
  • Ability to obtain required licensure within 6 months of hire
  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Location Type
Hybrid - 2 or less days in office

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